Tahasin

Hello,

I hope you are doing well and thanks for reaching out.

Could you please share related URL and wp-login credentials in a private reply to check the issue?

Regards

The problem has been fixed, update your plugin whenever it becomes available.

We have identified the issue and are currently working on it. You will receive an update shortly.

Thanks for your patience.

Hello, Ryan,

I hope this message finds you well. I wanted to apologize for the delay 😔

I personally tested several PDF previews using various packages, around 11:30-11:45 CST. Everything appeared to be functioning normally.

Regarding the slow logs,
We’ve thoroughly inspected the slow logs you provided. While we understand your concern about potential performance issues, it’s important to note that we have not received similar complaints from other users. This suggests that the current logs are not adversely affecting overall performance.

Thank you for your understanding.

Best regards

Everything seems to be working fine from my end. Can I test it from your end by creating a package with image folder?

Have you tried clearing cache from Cache & Stats?
Kindly check and let me know.

Hello, Sylvia

I hope you are doing well and sorry for the inconvenience.

Could you please share wp-login credentials in a private reply to check the issue?

Regards

Login credentials not working, kindly check.

Unfortunately, you have to sort using above mentioned parameters.

If you require some customization, then kindly place a customization request from Custom Upgrade Service. We will customize it according to your requirements.

Regards

Hello, Tommaso

I hope this message finds you well and thanks for reaching out.

Could you explain more about manual sorting ? Also, share related URL, short-code related to query.
Right now, you can sort data by title, date,package size,download_count,view_count

Kindly check and let me know.

Regards

Glad to hear that 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you

It will be [wpdm_category paging="1" id="41" cat_field="id" orderby="date" order="asc" items_per_page="10" template="custom_template" cols=1 colspad=1 colsphone=1]

My apologies, I mistakenly used ‘wpdm_packages’ instead of ‘wpdm_category’.

For one category id=”id of that particular category”

Hello, Sitcom Software

I hope you are doing well and thanks for reaching out.

Yes, you can use category ID number. For that you have to add cat_field="id" inside your shortcode

example : [wpdm_packages paging="1" id="13,7,21" cat_field="id" orderby="date" order="asc" items_per_page="10" template="custom_template" cols=1 colspad=1 colsphone=1]

Regards

Could you share a screenshot of package settings in a private reply?

Kindly adjust your Stock Limit

Hello, Marco

Information has come to light that in the upcoming update, users will be allowed to change the /download/ from here if ( preg_match( “/\/download\/([\d]+)\/(.+)\/(.*)/”, $_SERVER[‘REQUEST_URI’], $matched ) && !empty($_GET[‘filename’]) ).

I hope this will resolve the issue.

Regards

Could you please share you wp-login credential in a private reply?

Could you please share wp-login credentials in a private reply to check the issue?

Kindly check now, screenshot

Could you please explain the process how you apply thumbnails to each individual image?

We are checking the issue, you will be updated here.

Regards