Tahasin

Your requirements need heavy customization. If you’d like, we can customize it for you. Please send a customization request here: https://www.wpdownloadmanager.com/download/custom-upgrade-service/”

The problem is occurring due to a conflict between the Avada theme and Download Manager. If you try switching the theme, the filter will work properly.

I have forwarded the message to our development team. You will receive a response shortly. Thank you for your patience.

Hello,

Are you trying to add a watermark by default to all files, whether they are new or existing? Please check and let me know.

Regards

We’re looking into the issue and will provide you with an update shortly.

Please share wp-login credentials in a privare reply to check the issue.

Hello, Larry

I hope this message finds you well and thanks for reaching out.

Could you kindly confirm if this issue started occurring after the recent update, or if it’s related to version 6.6.1? Please check and let me know.

Regards

Hello, Lee

I hope this message finds you well.

Please share wp-login credentials in a private reply to check the issue.

Regards

Thank you for your understanding. Please assure your client that there’s no need to worry. I will keep you updated once the new release is available. Rest assured, we won’t close this issue until it’s resolved.

Best Regards
Tahasin

Hello, Antonio

I hope this message finds you well.

First and foremost, I sincerely apologize for the confusion regarding the issue with the “My Downloads” section. Typically, premium packages (like paid files) do not appear in the “My Downloads” section by default. However, we can make this possible for you, which is why we have requested your login credentials to make the necessary changes on your behalf.

If you’re uncomfortable providing your WordPress login credentials. You can simply wait for an upcoming update that we are releasing specifically for premium packages, which will be available soon.

Thank you for your understanding and patience.
Regards

Have you updated the file cart to v1.6?

Hello, Marco

Your payment method has been changed. Kindly check.

Please ensure that the Download Manager and File Cart add-ons are updated as soon as new versions become available. Thank you!

Hello, Marco

I hope you are doing well and thanks for reaching out.

Are you trying to change the payment method for license renew purpose? Please check and let me know.

Regards

I will give you an update tomorrow. Thanks for your patience.

Hello, Paul

I hope you are doing well and thanks for reaching out.

Please send an order note from here:User Dashboard > Purchases. Here is a video to assist you:https://youtu.be/h46gJwjtcV8

Regards

I will ask for the credentials if required. Thanks for asking.

We are reviewing it again and will provide you with an update shortly.

Hello, HappyHelper

I hope you are doing well and thanks for writing to us.

I will forward your feature request to our development team for consideration. I’ll keep you updated on whether these features will be added in future updates.

I appreciate your patience!

Yes, you can edit an existing template as well.
If you create a new template and want to apply it to all your packages, you will need to change the template for each package.

screenshot

If you have the paid version, you can easily create a new link template by navigating to Downloads > Templates. Click on “Create New Link Template” in the top right corner, then paste your code and give your new template a name.

Currently, there isn’t an option to set up this snippet in the free version. Please make sure to keep a copy of this code.

If you find my assistance helpful, I would be grateful if you could leave a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post. Your support means a lot and truly inspires us!

Thank you! 🤗