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Zip files do not download properly, instead change name and icon

Viewing 13 posts - 1 through 13 (of 13 total)
Nov 6, 2024 at 11:00 am #201152

Jochen Sand
Participant

Hello WP Forum,

I’m currently having a problem with making a zip file available for downloads. The zip is password protected by the free version of the plug-in ‘Download Manager’ and made publicly accessible. Whoever clicks on it is led to a new window, enters the password and clicks Download.

However, the document that is then in the download folder of my MacBook has the same name as the website and is not a ZIP. Only when I rename the file to xyz.zip does it become a zip file with the corresponding icon.

I had previously carried out the same process with a pdf. That worked really well.

The wrong name for the file must have been created on the way from the website to my computer – but where? Does anyone here in the forum have an idea why the ZIP is not displayed correctly after the download?

The link to the corresponding webpage is as follows: https://resceurope.eu/download_test/

All the best,
Jochen

Nov 6, 2024 at 11:06 am #201153

Tahasin
Moderator

Hello,

I hope you are doing well and thanks for reaching out.

Please share wp-login credentials in a private reply to check the issue.

Regards

Nov 6, 2024 at 3:28 pm #201164

Jochen Sand
Participant
This reply has been marked as private.
Nov 6, 2024 at 4:17 pm #201167

Tahasin
Moderator

Thank you for sharing the credentials. I am looking into the issue and will provide you with an update shortly.

Regards

Nov 7, 2024 at 5:30 am #201180

Tahasin
Moderator
This reply has been marked as private.
Nov 7, 2024 at 3:46 pm #201206

Jochen Sand
Participant
This reply has been marked as private.
Nov 7, 2024 at 3:48 pm #201207

Jochen Sand
Participant

Here is the screenshot I mentioned above.

Nov 7, 2024 at 4:05 pm #201208

Tahasin
Moderator

I can’t see the screenshot , please use this tool to share screenshot

Do you mean redirecting to the download page(test page) when the image is clicked?

Please check and let me know.

Nov 7, 2024 at 5:33 pm #201209

Jochen Sand
Participant

Thanks for your response, Tahasin!

I was wondering whether the section displayed in this screenshot (https://prnt.sc/5bhSY9D_TwDv) can be set up with WPBakery?

Nov 8, 2024 at 5:34 am #201214

Tahasin
Moderator

No, it’s not possible.

Nov 8, 2024 at 8:34 am #201220

Jochen Sand
Participant

Thank you, Tahasin, for all your good hints!

Take care,
Jochen

Nov 8, 2024 at 11:43 am #201222

Tahasin
Moderator

Welcome

If you find my assistance helpful, I would be grateful if you could leave a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post. Your support means a lot and truly inspires us!
Thank you! 🤗

Nov 8, 2024 at 11:58 am #201224

Jochen Sand
Participant

Done!

Thanks again, Tahasin!

Viewing 13 posts - 1 through 13 (of 13 total)

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