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Tanvir

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Jul 14, 2022 at 4:31 pm in reply to: How to Add Custom Field Watermark on PDF #175109

Tanvir
Spectator

Hello,
You can add text or images in pdf stamper. You can also add template tags.
Screenshot-7
for pdf stamper.
template tags can be found here.

Thanks

Jul 13, 2022 at 2:34 pm in reply to: Repeatedly have to delete .htaccess #175053

Tanvir
Spectator

Hello,
Hope you are well.
Could you please send me the related urls to check the issue also pleaae reproduce the issue using tool like this if needed.
If possible please also share temporary admin access of your website in a private reply to check and solve the issue quickly.
Thank you

Jul 13, 2022 at 2:30 pm in reply to: Invalid download link on Email locked packages #175052

Tanvir
Spectator

Hello Susan,
Hope you are well.
Please reproduce the issue using tool like this.
Also if possible please also share temporary admin access of your website in a private reply to check and solve the issue quickly.
Thank you

Jul 11, 2022 at 6:38 am in reply to: Issues with inserting category shortcodes #174963

Tanvir
Spectator

Hello Neil,
Hope you are well.
First of all Please update wpdm to the latest version 6.2.1 .
However, if the issue still persists, please provide related url and also temporary admin access in a private reply to inspect and solve the issue quickly.
Thanks

Jul 8, 2022 at 5:31 pm in reply to: Category page default order #174942

Tanvir
Spectator

Hello Nelson,
Thanks for your reply.
Instead of auto-generating a category page, please use the below shortcode in a page. Using the orderby=”title” parameter, you can sort the order.

[wpdm_category] – Query All Downloads From One or More Categories

If the issue still persists, please provide temporary admin access of your website in a private reply to inspect and solve it quickly.
Thanks

Jul 8, 2022 at 7:07 am in reply to: pdf stamper fatal error #174932

Tanvir
Spectator

Yes that could be an issue.
You can revert php version.
However, if the issue still persists, please provide temporary admin access in a private reply.

Thanks

Jul 8, 2022 at 6:22 am in reply to: Category page default order #174931

Tanvir
Spectator

Hello Nelson,
Hope you are well.
Could you please send me related url to check the category page?
If you are using any related shortcode there please share that too.
Thanks

Jul 8, 2022 at 6:17 am in reply to: pdf stamper fatal error #174928

Tanvir
Spectator

Hello,
Hope you are well.
First of all Please update wpdm to the latest version 6.2.0 then please update pdf stamper to the latest version 3.0.0
I hope it will solve the issue.
However, if the issue still persists, please provide temporary admin access in a private reply to inspect and solve the issue quickly.
Thanks

Jul 8, 2022 at 6:14 am in reply to: Logo on registration window #174927

Tanvir
Spectator

Hello,
Please provide me temporary admin access in a private reply to inspect the issue and solve it quickly.
Thanks

Jul 8, 2022 at 6:13 am in reply to: translate some text on user dashboard #174926

Tanvir
Spectator

Hello,
Yes you are right.
You can check details here:

[wpdm_dropzone] – Allows site users to share files with site admin

Thanks

Jul 8, 2022 at 5:14 am in reply to: Shortcode parameter to hide header ( search, reset button, etc.) #174921

Tanvir
Spectator

Hello,

Please check the shortcode link I provided. That is [wpdm_packages] not [wpdm_all_packages] toolbar is supported with [wpdm_packages].
However, with wpdm_package you can get the similar view using link template.

Thanks

Jul 7, 2022 at 6:30 pm in reply to: translate some text on user dashboard #174915

Tanvir
Spectator

Hello,
DropZone allows site users to share files with site admin in a easy way. It is available to all members. But if no files are shared, members will see nothing in dropzone.
Releasing and update will not remove the text as I hid that using additional css from here So if you change theme, that css should be added to that menu again.

Hope you understand.

Thanks

Jul 7, 2022 at 2:52 pm in reply to: Logo on registration window #174904

Tanvir
Spectator

Hello Mac,
I have just checked the issue.
Log Image url is not getting retrieved. That is the reason.
However, please follow the below doc to setup it properly.

How to add modal popup login form in your WordPress site

Thanks

Jul 7, 2022 at 2:10 pm in reply to: Cannot Import File ID – Export columns are different than the sample.csv columns #174901

Tanvir
Spectator

Hello @Benson,
Hope you are well.
First of all please update wpdm to the latest version 6.2.0
Then please make sure that there is no conflict of wpdm with other plugins. You can test this by enabling/disabling other plugins except wpdm.
If the problem still persists, then please provide temporary admin access in a private reply to solve the issue quickly.

Thanks

Jul 7, 2022 at 12:17 pm in reply to: Shortcode parameter to hide header ( search, reset button, etc.) #174892

Tanvir
Spectator

Hello @greenixmktg,
Hope you are well.
If you use this shortcode, You can hide the header with the parameter toolbar=0
Thanks

Jul 6, 2022 at 6:04 pm in reply to: Form Lock Add-On: All of WPForms are Not Populating #174863

Tanvir
Spectator

Hello George,
Maybe there was another issue before that no longer exists. Due to the fact that I duplicated a form that wasn’t appearing and found that it is now working properly.
I suggest duplicating the forms that were causing the issue and removing the old one after keeping the entry data.

The problem will be solved this way.
Thanks

Jul 6, 2022 at 5:55 pm in reply to: ACF shortcodes previously working, not working any more #174862

Tanvir
Spectator

Hello Linsey,
You can ignore the first reply I provided. I replied that with confusion.
Also I don’t think that acf plugin worked before. Maybe you used wpdm acf addon. Wpdm acf works in this way.
However, I need to inspect the issue properly from your site. Please provide temporary admin access in a private reply here to check the issue properly. It is secured.

Thanks

Jul 6, 2022 at 5:52 pm in reply to: Bug upload CSV in bulk import #174861

Tanvir
Spectator

You are welcome

Jul 6, 2022 at 5:50 pm in reply to: translate some text on user dashboard #174860

Tanvir
Spectator

Hello,

I have hid “modifica il tuo profilo”.
and I think the upload option is already set only for author. you can set that from here
Also as Dropzone is just a feature title it can’t be translatable and That my downloads menu is coming from advanced access control add-on and the language file is here /plugins/wpdm-custom-access-level/languages/wpdm-custom-access-level.pot. Please get the pot file and translate it.

Hope it will help you.
Thanks

Jul 6, 2022 at 4:30 pm in reply to: Filter-Function with tags #174853

Tanvir
Spectator

Hello,
Sorry I am not able to login. It shows me error.
However, If you want to customize a view in your own way, you need to edit template files inside /plugins/wpdm-archive-page/src/Templates/****/views/ dir. Please follow the following steps to edit a template file so that the new update doesn’t erase your changes. Also to keep the changes in future you should use child theme. So that in future theme update will not remove this.

    1. Create a dir path download-manager/wpdm-archive-page/**** inside your active theme directory if it is already not there. Here replace **** with filter, depending on the template dir name, from where you are moving the template file.
    2. Copy all the files you need to modify
    3. Update template file(s) in {active-theme-dir}/download-manager/wpdm-archive-page/**** dir as per your need

Hope this helps you.
Thanks

Jul 6, 2022 at 7:26 am in reply to: ACF shortcodes previously working, not working any more #174817

Tanvir
Spectator

Hello @vebrolinsey,

to add custom fields and show them through shortcodes as you want, there are a few steps to follow.
First of all you need the below addon of wpdm

Advanced Custom Fields

    Then you have to create the custom fields from this option.
    Then you have to add the acf shortcode in page template or link template to use that.
    After that you have to input acf value from the package edit page.
    To show the acf value in wp_all_packages shortcode, you have to add colheads and cols with the acf title and id.

Let me know please if you can do it or you need help.

Thanks

Jul 5, 2022 at 12:15 pm in reply to: ACF shortcodes previously working, not working any more #174790

Tanvir
Spectator

Hello @vebrolinsey,

Hope you are well. First of all please update wpdm to the latest version 6.2.0 and ACF to 2.2.8
Then if the issue still persists, Could you please send me related url and also I request you to please share your temporary website admin credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Page URL of issue
# Username
# Password

Looking forward to hearing from you.

Jul 4, 2022 at 3:03 pm in reply to: translate some text on user dashboard #174740

Tanvir
Spectator

Hello,
Please provide related website address to check the issue also please provide temporary admin access in a private reply. It will help us to fix the issue immediately.
Thanks

Jul 4, 2022 at 8:05 am in reply to: user approve notification errot #174723

Tanvir
Spectator

Hello,
Sorry to say your developer is not so experienced.
For the registration notice, it is not like before. it is changed. He changed the text in the following file I mentioned but didn’t able to provide other text there. He could have just changed the text there.
It is not WPDM issue. That is the issue with the user approve premium plugin.

Also the login issue Your account is still pending approval is also coming from that plugin. The line is coming from new-user-approve.php file that is in the root directory of that plugin. If you don’t believe me you can just open that file and check the 374 number line.

If you still think the issue is coming from our plugin, simply disable the “New User Approve Premium” plugin. You will get the answer.

However, if you want to use that plugin you have to customize that from your side. We don’t provide support for third party plugins. Alternatively, if you would like to enable approval for new users from our plugin WPDM, please disable the existing related plugin and contact with our customization team here . They will make the feature according to your requirements.

Thanks

Jul 3, 2022 at 3:10 pm in reply to: user approve notification errot #174711

Tanvir
Spectator

Hello,
Did your developer check the plugin file I mentioned?
However, you can use this tool to record the issue.
Thanks

Viewing 25 posts - 1,476 through 1,500 (of 3,183 total)
1 2 3 … 59 60 61 … 126 127 128