Tanvir

Hello Rachel,

Unique browser is counted by session Cookies.
__wpdm_client <– stores session unique browser ID for session control

Showing downloads 1 – 30 of total 5 – means there are 5 unique users downloaded at that time period.
Showing downloads 1 – 30 of total 837 – means there are total 837 downloads at that time period.

Subscribers list also shows the email addresses obtained by email lock. If anyone downloads after login, it must be counted in stat.

Regards
Tanvir

Please provide temporary admin access in a private reply to identify and resolve the issue quickly

Hello Yusuf,

For single file download, you can follow this doc.

Could you please send the related urls to check the other issue properly?
If possible please also share temporary admin access.

Regards
Tanvir

Hello Matt,

Thanks for providing me detail.

I have just checked the latest version of dropbox in our local environment and found it is working properly.
Please make sure that you have followed the instructions here.

You have to add App Key, App Secret, and Access Token from Downloads > Settings > Cloud Storage

After doing so if the issue still persists, please also provide temporary admin access in a private reply.

Regards
Tanvir

Hello Murat,

Sorry for this inconvenience.

I have found that you are using WP Rocket Cache Plugin.
Please exclude the waiting page from Being cached. It will solve the issue.

Let me know for further assistance.

Regards
Tanvir

Hello Matt,

Thanks for contacting us. Are you using the latest version of WPDM Dropbox addon?

If not please update WPDM Dropbox to the latest version 1.5.5 that was realeased 2 days ago.

Dropbox Explorer

Then let me know please if the issue persists.

Regards
Tanvir

Hello,

Please provide related url of the pages that are using thumbnails and also provide me temporary admin access in a private reply.
I will provide a solution for you
Regards
Tanvir

Hello Devin,

Thanks for contacting WPDM Support forum.

Currently the feature of download limit works in that way. There is no control over it. I think there is already a limit download limit period for users so it will not cause any effect.

Let me know your thoughts.

Regards
Tanvir

I am not able to see the csv. Please check the request I sent in your gmail.

Hello @wasabiweb,

I tried to check the issue from your website but found a blank page like this https://prnt.sc/a7s-BC1-uFHA in the download package page.
There could be issue of theme or plugin conflict. I would suggest to disable all plugins except DM and change the theme to the default 2020 theme to check which theme or plugin is causing the issue..

However, it is topic of another user. I would suggest you to create a new topic here https://www.wpdownloadmanager.com/support/forum/download-manager-free/
so that we can inspect the issue properly.

Regards
Tanvir

Hello,
Thanks for contacting WPDM Support Forum.
In our local environment, it is totally ok. Could you please share me more details about the issue?
You can reproduce the issue then send us a screencast to understand the issue.

Regards.
Tanvir

Hello,

that is due an issue with credentials.
Here is the error log https://prnt.sc/UrFvoLEnhyCZ

Object { error: "idpiframe_initialization_failed", details: "You have created a new client application that uses libraries for user authentication or authorization that will soon be deprecated. New clients must use the new libraries instead; existing clients must also migrate before these libraries are deprecated. See the [Migration Guide](https://developers.google.com/identity/gsi/web/guides/gis-migration) for more information.", status: {…}, "g-oauth-window": {…}, client_id: "49034185410-u2fgcisn4fu023q2ifj11ujam7l76eol.apps.googleusercontent.com", cookie_policy: "single_host_origin", response_type: undefined }
post.php:959:17

Regards
Tanvir

Hello,

The features is working properly as it should.
You should select categories from here.

To enable filter options with archive by using shortcodes,
You have to use the below addon with WPDM.

WPDM Directory Add-on

Please check the demos there.

Regards.
Tanvir