Tanvir

Hello,

Please try to download your purchases from here
If you face any issue please also provide the related order numbers.

Thanks

Hello Jorge,

You have to use categories parameter in the shortcode.

categories: use the parameter if you want to show the table for specific category or categories.

example shortcode: [wpdm_all_packages login=1 thumb=1 items_per_page="20" categories="slug1,slug2,..." jstable=1 order_by="field_name" order="ASC/DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]

More details below:
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/

Let me know please for further assistance.

Regards
Tanvir

Hello Stuart,

Thanks for contacting WPDM support forum.

Could you please tell me more details about the issue? You can use tool like this to record the issue.
You can also provide related links of the website to check it closely.

Regards
Tanvir

Hello,

I have found that you are unhappy with our plugin.

We are extremally sorry for any inconvenience you are facing.

Please provide more details about the issue so that we will try to solve those at top most priority. If you are not willing to provide admin access, you can create a staging site and provide admin access of that. To know about staging site you can follow this doc

We have tested your reported issue a couple of times in our testing environment and it appears that everything works fine in our inspection.
However, in your instance, it might be different due to configuration and that’s why we might have wanted to check it further.

Can you cooperate with us to help you resolve the issue? We will be more than happy to resolve your issues with WPDM.

Hello,

I have tested and found that lazy download is working fine and download was also started.
Pleasa check my testing here.

Regards
tanvir

Hello,

Both links show page not found.

Please check.

Hello,
Thanks for contacting WPDM Support forum.

could you please share related screenshots to check the issue?
If possible please also share temporary admin access in a private reply to check the issue closely.

However, sometimes cache plugin causes the issue. In this case you can clear cache or disable it for sometimes to check if the issue persists.

Provide me details if the issue persists after doing so.

Regards
Tanvir

Hello,
Sorry to hear that.
Please provide temporary admin access in a private reply to check the issue closely.

Regards

Hello,

I don’t see any example page link.
please send me that again if you have missed.

Regards

Hello Pramote,

Thanks for contacting us.

If you need to make larger, then it can be done using custom css.

However, if you send us url of the related issue, we can check it.

Regards
Tanvir

Hello,

I am unable to login to your site as server needs access too.
There is a way that if anyone uploads, it will be first reviewed by admin. So only uploader and admin will be able to see package.

There is another solution what I think as you are already using advanced access control, you need the below addon to assign category from front end. So if category permission is set per user, no one

Front-end Category Manager

I hope any of the suggestions will solve the requirements.

Regards
Tanvir

Hello,

I have checked from your website and found it is totally okay.

However, you can check it more carefully by enabling the below limit notice. It will help you to understand it clearly.

If the issue still persists, you can send a screencast using tool like this.

Regards
Tanvir

Hello,

I am sorry that the feature to show category is not available.

However, you can request this feature below. We may add it in future.

Download Manager Pro Feature Request

Regards
Tanvir

Hello,

Thanks for replying back to me.

If you provide me temporary admin access in a private reply, I could be able to show you a way by creating an example>

Regards
Tanvir

Hello,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin.

Your rating keeps us inspired.

Thanks

No it will not renewed if you sent the order notes to cancel renewal

Hello Jorge,

Thanks for contacting WPDM Support.

[wpdm_package_count] shortcode will show the total package count. It will be updated auto according the package number.
However, your another query is not clear to me. Please clarify so that I can reply about that.

Regards
Tanvir

Hello,

Thanks for contacting WPDM.

We have already a addon available for user specific access. For that feature you need the below addon with WPDM. Please check that for more details.

Advanced Access Control

Let me know please if there is anything else that I can help you with.

Regards
Tanvir

Hello Stefanie,

Thanks for contacting WPDM Support forum.

WPDM is fully translatable. However, to make all strings translatable and to show without any issue, I would suggest to use LocoTranslate plugin. It will help you a lot to translate all strings properly.

Let me know please for further assistance. We are always here to help you.

Regards
Tanvir

Click on the orders there you will find a text area to send order note
Just write unsubscribe

Hello,

Sorry to hear about the inconvenience and thanks for contacting WPDM Support forum. We appreciate your time and effort contacting us.

Please make sure you have also updated wpdm as all the addons of wpdm to the latest version. Current version of WPDM is 6.2.6
However, if the problem still persists, please also share temporary admin access in a private reply. We will fix the issue ASAP.

Regards
Tanvir

Hello,

Hope you are well.

Please send an order note from the order details page to cancel auto renewal.

Thanks

Hello Laurent,

Thanks for contacting WPDM Forum.

Please make sure you have followed the instructions from here to add stripe keys. Also I found that you are using cache plugin. please try after disabling the cache plugin. Sometimes cache causes issue.

Then if the issue still persists, please share the related issue via screencast using tool like this.

Regards.
Thanks

Hello Rob,

Thanks for contacting WPDM.

To attach more than one file and zipped download link for all files, you have to use WPDM Pro.

Please check the differences between pro and free:

Pricing

Regards
Tanvir

Hello,

fixed the issue.

Regards
Tanvir