Tanvir

Hello,

Please try to download your purchases from here
If you face any issue please also provide the related order numbers.

Thanks

Hello Stuart,

Thanks for contacting WPDM support forum.

Could you please tell me more details about the issue? You can use tool like this to record the issue.
You can also provide related links of the website to check it closely.

Regards
Tanvir

Hello,

I have tested and found that lazy download is working fine and download was also started.
Pleasa check my testing here.

Regards
tanvir

Hello,
Thanks for contacting WPDM Support forum.

could you please share related screenshots to check the issue?
If possible please also share temporary admin access in a private reply to check the issue closely.

However, sometimes cache plugin causes the issue. In this case you can clear cache or disable it for sometimes to check if the issue persists.

Provide me details if the issue persists after doing so.

Regards
Tanvir

Hello,

I don’t see any example page link.
please send me that again if you have missed.

Regards

Hello,

I am unable to login to your site as server needs access too.
There is a way that if anyone uploads, it will be first reviewed by admin. So only uploader and admin will be able to see package.

There is another solution what I think as you are already using advanced access control, you need the below addon to assign category from front end. So if category permission is set per user, no one

Front-end Category Manager

I hope any of the suggestions will solve the requirements.

Regards
Tanvir

Hello,

I am sorry that the feature to show category is not available.

However, you can request this feature below. We may add it in future.

Download Manager Pro Feature Request

Regards
Tanvir

Hello,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin.

Your rating keeps us inspired.

Thanks

Hello Jorge,

Thanks for contacting WPDM Support.

[wpdm_package_count] shortcode will show the total package count. It will be updated auto according the package number.
However, your another query is not clear to me. Please clarify so that I can reply about that.

Regards
Tanvir

Hello Stefanie,

Thanks for contacting WPDM Support forum.

WPDM is fully translatable. However, to make all strings translatable and to show without any issue, I would suggest to use LocoTranslate plugin. It will help you a lot to translate all strings properly.

Let me know please for further assistance. We are always here to help you.

Regards
Tanvir

Hello,

Sorry to hear about the inconvenience and thanks for contacting WPDM Support forum. We appreciate your time and effort contacting us.

Please make sure you have also updated wpdm as all the addons of wpdm to the latest version. Current version of WPDM is 6.2.6
However, if the problem still persists, please also share temporary admin access in a private reply. We will fix the issue ASAP.

Regards
Tanvir

Hello Laurent,

Thanks for contacting WPDM Forum.

Please make sure you have followed the instructions from here to add stripe keys. Also I found that you are using cache plugin. please try after disabling the cache plugin. Sometimes cache causes issue.

Then if the issue still persists, please share the related issue via screencast using tool like this.

Regards.
Thanks

Hello,

fixed the issue.

Regards
Tanvir