Tanvir

Hello,

Hope you are well.

Please send an order note from the order details page to cancel auto renewal.

Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Thanks

1. If user role is selected and the related users are able to see the download package then there is no issue. To modify the allowed user roles, you have to just change it. What I found that you website follows this logic. So I think there is no related issue.

You can follow an example below:

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

2. To specify individual user, you have to select user from here

I am not sure which category and widget area you are talking about. I have found there is already category in sidebar while creating a new package.
However, if I failed to understand anything please mention the issue using tool like this

Regards
Tanvir

If you use other upload options, then there will be no control over the downloads as those are the default wordpress upload features. Those are the direct download links without any additional functions or security. WPDM overrides those if files are uploaded using wpdm. Hope you understand.

Hello,

I have found the access.
However, modified the related template in the activated child theme. Please check
There is no issue now.

Regards
Tanvir

Hello Nader,

Thanks for contacting us.
Could you please share the issue by providing screencast using a tool like this?
It will help us to inspect the issue closely.

Regards
Tanvir

Hello,

Thanks for contacting us.
Could you please share the related website page url to check the issue further? It will help us to solve the issue quickly.

Regards
Tanvir

Hello,

The packages size field is missing.
You have to add package size from related Package edit page like below:

Regards
Tanvir

Hello,

Thanks for your purchase of wpdm.

1. The issue is forwarded to the developer team. Soon you will be updated
2. You are using a cache plugin w3cache that may cause the issue. The page currently shown is a cache version. If you deactivate the cache plugin and check the downloads, I hope there will be no reload issue.
However, could you please provide temporary admin access of your website to fix the issues quickly?
3. It can be fixed by adding custom css in link template. Let me know for further assistance. If possible, you can share temporary admin access in a private reply.

Regards
Tanvir

Hello,

Glad to see you again.

In our development environment as well as testing environment of online, there is no issue with coupon field. Also we haven’t received any report regarding this.
There is something in your server environment that is conflicting with wpdm and causing the issue. In this case first of all I would suggest to clear cache and deactivate it for few times to check if the issue persists. If it doesn’t solve the issue, Then You need to run a basic wordpress conflict test on your site to detect what actually causes the problem. if there are any conflicts among the installed plugins. To troubleshoot the issue, please deactivate other plugins except for WPDM with all addons of WPDM if you are using and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

However, after doing so, if the issue persists, Could you please share related website url to check the issue properly? Please also share temporary admin access of your website. If you don’t want to share admin access, you can create a staging site to reproduce the issue then give me admin access of that.

Regards
Tanvir

Hello,

In this case you can just send a order note from the order details page.
order list can be found here you can see all orders there.

Regards

Hello @firedepartmentremagen,

I would suggest to check the license status from here. However, we don’t have any lifetime plan. All products of us renews yearly. I am not sure if you are using any customized service.

To set individual files only to individual users, you have to use the below addon with wpdm.

Advanced Access Control

Let me know for further assistance.

Regards
Tanvir

Hello Russel,

Thanks for contacting us.

If you want to customize a view in your own way, you need to edit template files inside /plugins/wpdm-arhive-page/src/Templates/****/views/ dir. Please follow the following steps to edit a template file so that the new update doesn’t erase your changes:

1. Create a directory path download-manager/wpdm-archive-page/**** inside your active theme directory if it is already not there. Here replace **** with simple or flat or filter or compact, depending on the template dir name, from where you are moving the template file.
2. For example, as you are using filter template, you have to edit template file from /wpdm-archive-page/src/Templates/Filter/views, you need to place it in {active-theme-dir}/download-manager/wpdm-archive-page/filter/
3. Keep header.php the file that you need to modify
4. Remove

        <div class="col-md-3">
            <label for="orderby"><?php echo  __('Order By:','wpdm-archive-page'); ?></label>
            <?php wpdmapc_orderby($order_fields, wpdm_valueof($params, 'orderby')); ?>
        </div>
        <div class="col-md-3">
            <label for="order"><?php echo  __('Order:','wpdm-archive-page'); ?></label>
            <select name="order" id="order" class="form-control wpdm-custom-select">
                <option value="DESC"><?php echo  __('Descending Order','wpdm-archive-page'); ?></option>
                <option value="ASC" <?php selected('ASC', strtoupper(wpdm_valueof($params, 'order'))) ?  <?php echo  __('Ascending Order','wpdm-archive-page'); ?></option>
            </select>
        </div>

and make the search div col-md-6 to col-md-12 then save

4. You can Update any template file(s) in {active-theme-dir}/download-manager/wpdm-arhive-page/**** dir as per your need

Regards
Tanvir

Hello,

Thanks for contacting us.

1. You can check your orders from here. Maybe renewal is needed for your wpdm products to get pro support and updates.
2. If you are using this shortcode, then you can remove that toolbar option by adding parameter toolbar=0 in the shortcode.
3. You can set the user groups few admin roles from the settings here. however, you have to also make category access to certain roles.

Let us know for further assistance.

Regards
Tanvir