Tanvir

Hello,

Hope you are well.

Please send an order note from the order details page to cancel auto renewal.

Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Thanks

Hello,

Sorry for the delay. Somehow I missed this topic.
Please make sure about access is given properly to all the users. The access denied is showing because of no access permission to the logged in person.
You can follow an example below:

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

Regards
Tanvir

1. If user role is selected and the related users are able to see the download package then there is no issue. To modify the allowed user roles, you have to just change it. What I found that you website follows this logic. So I think there is no related issue.

You can follow an example below:

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

2. To specify individual user, you have to select user from here

I am not sure which category and widget area you are talking about. I have found there is already category in sidebar while creating a new package.
However, if I failed to understand anything please mention the issue using tool like this

Regards
Tanvir

Hello,

Hope you are well.

Please send an order note from the order details page to cancel auto renewal.

Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872

Thanks

If you use other upload options, then there will be no control over the downloads as those are the default wordpress upload features. Those are the direct download links without any additional functions or security. WPDM overrides those if files are uploaded using wpdm. Hope you understand.

Hello,

I think you have updated wpdm from a very old version. That is causing the differences. WPDM codebase was changed from version 6.0 . Security was increased. However, from the download packages I have found that those are selected to only one user role. That is the reason others are not able to see those files. If you want to make it open for another user roles just select the role from here.

You can also check the settings from Downloads > Settings. There are few access related features available. Those could be helpful for you.

Let me know for further assistance.

Regards
Tanvir

Hello,

I have found the access.
However, modified the related template in the activated child theme. Please check
There is no issue now.

Regards
Tanvir

Hello,

Thanks for contacting WPDM Support forum.

I have found that the download is not opening in a new tab.
You can check my testing here
However, It will not open in browser if you upload the file using the below feature:

Let us know for further assistance.

Regards
Tanvir

Hello Nader,

Thanks for contacting us.
Could you please share the issue by providing screencast using a tool like this?
It will help us to inspect the issue closely.

Regards
Tanvir

Hello,

Thanks for contacting us. Please make sure you have added license key properly from Downloads > Settings > License.
However, if the issue persists, Could you please share us temporary admin access in a private reply to check the issue further?
You can create a staging website and share the access of that if you have problem to share the live website access.

Regards
Tanvir

Hello,

Thanks for contacting us.
Could you please share the related website page url to check the issue further? It will help us to solve the issue quickly.

Regards
Tanvir

Hello @RNCM,

1. Primary category can be selected if you use seo plugin.
2. You can remove all by removing templates from core files of plugin but that is no recommended actually because when a update will be released, there will be templates again.
3. It can be done by editing html of link template. If you can not, you can provide me related link with admin access to check the issue and tell me how do you want it, then I could provide a solution quickly.

Regards
Tanvir

Hello,

The packages size field is missing.
You have to add package size from related Package edit page like below:

Regards
Tanvir

Hello,

Could you please share related url to check the issue properly?
However, instead of gutenberg block, you can also use our shortcodes here
Some shortcodes return similar output.

Regards
Tanvir

Hello,

Thanks for your purchase of wpdm.

1. The issue is forwarded to the developer team. Soon you will be updated
2. You are using a cache plugin w3cache that may cause the issue. The page currently shown is a cache version. If you deactivate the cache plugin and check the downloads, I hope there will be no reload issue.
However, could you please provide temporary admin access of your website to fix the issues quickly?
3. It can be fixed by adding custom css in link template. Let me know for further assistance. If possible, you can share temporary admin access in a private reply.

Regards
Tanvir

Hello,

By following this, if you updated plugins, it will not remove this changes. But before updating theme, you should keep a backup of that directory. Or you can use child theme and make the download-manager directory there. That will keep the changes forever. It is the best way.

For further assistance, you can provide admin access I will do this for you.

Regards
Tanvir

Hello,

Glad to see you again.

In our development environment as well as testing environment of online, there is no issue with coupon field. Also we haven’t received any report regarding this.
There is something in your server environment that is conflicting with wpdm and causing the issue. In this case first of all I would suggest to clear cache and deactivate it for few times to check if the issue persists. If it doesn’t solve the issue, Then You need to run a basic wordpress conflict test on your site to detect what actually causes the problem. if there are any conflicts among the installed plugins. To troubleshoot the issue, please deactivate other plugins except for WPDM with all addons of WPDM if you are using and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

However, after doing so, if the issue persists, Could you please share related website url to check the issue properly? Please also share temporary admin access of your website. If you don’t want to share admin access, you can create a staging site to reproduce the issue then give me admin access of that.

Regards
Tanvir

No you don’t have to pay for it.

Regards
Tanvir

Hello,

In this case you can just send a order note from the order details page.
order list can be found here you can see all orders there.

Regards

Hello, your pro access was expired but it is reactivated now.

Hello @firedepartmentremagen,

I would suggest to check the license status from here. However, we don’t have any lifetime plan. All products of us renews yearly. I am not sure if you are using any customized service.

To set individual files only to individual users, you have to use the below addon with wpdm.

Advanced Access Control

Let me know for further assistance.

Regards
Tanvir

Hello,

Thank you for writing to us.

Auto-update sometimes fails due to auth error or server file permission issues, however, you can always download wpdm and add-ons from
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install.

With Regards

Hello Russel,

Thanks for contacting us.

If you want to customize a view in your own way, you need to edit template files inside /plugins/wpdm-arhive-page/src/Templates/****/views/ dir. Please follow the following steps to edit a template file so that the new update doesn’t erase your changes:

1. Create a directory path download-manager/wpdm-archive-page/**** inside your active theme directory if it is already not there. Here replace **** with simple or flat or filter or compact, depending on the template dir name, from where you are moving the template file.
2. For example, as you are using filter template, you have to edit template file from /wpdm-archive-page/src/Templates/Filter/views, you need to place it in {active-theme-dir}/download-manager/wpdm-archive-page/filter/
3. Keep header.php the file that you need to modify
4. Remove

        <div class="col-md-3">
            <label for="orderby"><?php echo  __('Order By:','wpdm-archive-page'); ?></label>
            <?php wpdmapc_orderby($order_fields, wpdm_valueof($params, 'orderby')); ?>
        </div>
        <div class="col-md-3">
            <label for="order"><?php echo  __('Order:','wpdm-archive-page'); ?></label>
            <select name="order" id="order" class="form-control wpdm-custom-select">
                <option value="DESC"><?php echo  __('Descending Order','wpdm-archive-page'); ?></option>
                <option value="ASC" <?php selected('ASC', strtoupper(wpdm_valueof($params, 'order'))) ?  <?php echo  __('Ascending Order','wpdm-archive-page'); ?></option>
            </select>
        </div>

and make the search div col-md-6 to col-md-12 then save

4. You can Update any template file(s) in {active-theme-dir}/download-manager/wpdm-arhive-page/**** dir as per your need

Regards
Tanvir

Hello Sean,

Thanks for sending the video.

You can upload and manage files from frontend using the frontend uploader ( https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/ ) of Download Manager. But there is no option to set the category as you described. If files are pending for reviews then you have to set those from backend for the files there is no category set.

Our File Hosting and Sharing add-on has a different feature. In this case, each user has a main category according there role. under which they can create as many categories as they want as a folder. They can manage and see only their own categories. To make things easier we represent each category as a folder in this add-on. Please check the demo to get a clear understanding.

Regards
Tanvir

Hello,

Thanks for contacting us.

1. You can check your orders from here. Maybe renewal is needed for your wpdm products to get pro support and updates.
2. If you are using this shortcode, then you can remove that toolbar option by adding parameter toolbar=0 in the shortcode.
3. You can set the user groups few admin roles from the settings here. however, you have to also make category access to certain roles.

Let us know for further assistance.

Regards
Tanvir