Tanvir

Hello,

You can hide empty categories by editing
..\wp-content\plugins\download-manager\src\Widgets\Categories.php
then make the false into true and save the file.

Remember that if wpdm updates, then this change will be removed and you need to make the change again.

Let me know for further assistance.

Regards
Tanvir

Hello,

Thanks for contacting us.
Could you please share the related url of the example page to check the issue properly? Also let me know please are you using WPDM gutenberg addon for this?

Regards
Tanvir

Hello Michael,

Thanks for your.

We don’t have any feature to use link template in the tree shortcode.
If you need this feature, you can request it here
If you think you need it urgently you can use customization service from here

Regards
Tanvir

Hello Michael,

Thanks for contacting us.

Link templates are mainly built to use our template tags .
Link template will not support Javascript codes. You can use any additional images in it via html but it may break too.

To show ads, you can use our below addon with wpdm. It will show a page before starting download for a select amount of time. There you will be able to show ads.

Lazy Download Add-on

Regards
Tanvir

Hello Marius,

I have checked it carefully.

You are talking about the My downloads page http://loewen-development.de/downloads/?udb_page=my-downloads. I have tested it and it works as expected.
Actually it is a private download area which is integrated as a feature of WPDM Advanced Access Control. Even if you deactivate that addon My Downloads section will be removed.
In this section, downloads will be available if member is selected

You can also check the addon page for more details

Advanced Access Control

So role based access permission is available with Download manager pro but individual member can be added only with advanced access control and my download is the private section for that.

Also for the wpdm categories issue, I tried to find related page but haven’t found any page. if you send me the page link by reproducing the issue, I would be happy to inspect and give you a solution for that.

Regards
Tanvir

Hello Philip,

Thanks for contacting WPDM Support forum.

There is a way to import downloads in mass with wpdm pro:

Bulk Import

But we have no other import options.
Let us know for further assistance.

Regards
Tanvir

Hello,

I am not sure if there is any issue or it should work like this.
Please check our related demo here You can also test it from backend here
If you think there is issue too. Then please let me know with more details about the issue. you can also use tool like this to describe it. We will forward it to the developer team.

Regards
Tanvir

Hello Jason,

Thanks for contacting us.
I have tested the shortcode and found the related issue that only the contents from first tag is showing.
However, I have forwarded the issue to the developer team. Soon you will be updated.

Regards
Tanvir

Hello Leo,

Please make sure you are using minimum version 7.4 where 8.0 is the recommended of PHP . Sometimes PHP cause the issues.
Also make sure you have updated wpdm and all of its addons to the latest version.

If the issue still persists, please provide temporary admin access in a private reply.

Regards
Tanvir

Hello Philip,

Yes the addon works with wpdm category as well.
The accessible category packages and download packages will be shown to that user in my downloads section.

For more details you can test it from our demo site here

Regards
Tanvir

Hello,

You can update it from you account order details page. When you will want to pay, you will be able to add the new payment.

Regards

Hello Brent,

Thanks for contacting us.

We don’t have any similar feature.
You can request a feature from here
or if you need it urgently, you can ask for a customization service from here

Regards
Tanvir