Forum Replies Created
Hello,
Thanks for clarifying. I have understood that.
According to your requirement, It can be added as a email template for admin. That needs feature request as you did correctly.
However, it is better to visit website dashboard everyday for a certain time to approve all. This might be what our users are doing. It could be a hassle for admin to visit dashboard every time he gets emails from all visitors if the website gets a lot of visitors.
Regards
Tanvir
Hello,
Thanks for contacting us.
If you face issue translating these strings with loco translate, I would suggest to send related screenshots of the area where the strings are not found. You can use https://prnt.sc/ for screenshot those.
We will try to update wpdm by fixing those translation issues.
Regards
Tanvir
Hello,
I have forwarded the issue.
We will let you know about it once we have any updates.
We appreciate your patience and cooperation regarding this.
Regards
Tanvir
Hello,
Thanks for contacting us.
This feature is already available in wpdm pro. It is the email lock feature. User need to provide email before downloading. You can set the wait for approval option. Check details from below screenshot.
Let me know for further assistance.
Regards
Tanvir
Hello,
Thanks for access.
I have inspected the issue. Found the strings are not get to translate.
I have forwarded the issue soon it will be fixed in the upcoming update.
Regards
Tanvir
Hello Darek,
Thanks for contacting us.
Could you please share related url to check the issue properly?If possible please also share temporary admin access in a private reply.
You can also record issue using tool like loom.com so that I can understand it better.
Regards
Tanvir
Hello,
Thanks for contacting us.
Sorry currently there is no easy way from wpdm to clear out old sessions.
You have to clear those manually.
Regards
Tanvir
Hello,
I have found that you are using Attire theme.
I would suggest to activate the attire child theme for your site. If you have already made changes in your current theme, replicate those in child theme too. I need to edit the theme files too.
Editing in child theme will keep the changes even if you update theme and plugins. Let me know then.
Regards
Tanvir
Hello,
Thanks for contacting us.
Please share related url to check inspect the issue.
If possible please also share temporary admin access of your website in a private reply to solve the issue quickly.
Regards
Tanvir
Hello,
For bulk editing packages currently we have the below addon:
Unfortunately we don’t have any addon for bulk editing categories.
Regards
Tanvir
Hello,
The issue is also checked by me in my local environment.
Unfortunately the modification will not work as you want. You must use the shortcode in a full width column in the builder That will solve the issue.
Regards
Tanvir
Hello,
Your reply is not clear to me.
To test it you can assign downloads to you. From user dashboard page, then you can view only the assigned files to you. No other user will be able to see those.
Regards
Hello,
Thanks for contacting us.
You can set category access setting from “Edit Category” page. This works just like the package “Allow Access” option. Selected user roles can access the files from the category.
So for only logged in users, you can select all roles except all visitors.
Let me know for further assistance.
Regards
Tanvir
Hello,
Thanks for contacting us.
1. That is coming from theme template. You have to change the template.
2. you can use the template tag [file_types] or [file_type_icons] to show file type or file type icons
3. It can be done by editing page template by removing download button.
4. please share more details about it. Not clear to me.
5. Pleae share more details about the joining. However, it can be customized by editing template in theme file.
6. yes possible.
For further assistance, please provide temporary admin access in a private reply as well send me related links for clear details. So that I will change those according to your requirements.
Regards
Tanvir
Hello,
Thanks for your message.
I think you have got it wrong. So you need to just ceate a csv to upload all the files as like the doc I provided.
However, if you need to update existing files, we have an addon below to bulk update files
Regards
Tanvir
Hello Floriana,
Thanks for contacting us.
In our testing environment that is working fine. Edit profile should open a link like http://yoursite.com/dashboard-front/?udb_page=edit-profile
However, I am not clear about the issue you are facing. Please share related page link to inspect it further.
If possible please also share temporary admin access in a private reply to solve it quickly.
Regards
Tanvir
Hello,
Thanks for contacting us.
Please share related url of that page to inspect the issue further.
If possible please also share temporary admin access in a private reply.
Regards
Tanvir
Hello,
Thanks for contacting us.
Please follow the doc below step by step to import files properly.
You should create the csv file like the sample.csv
Let us know for further assistance.
Regards
Tanvir
Hello,
In last time there was already issue with critical error in your site. I didn’t produce the issue in your site. There could have conflict issue with other plugin. I would suggest to use staging site for inspecting this type of error next type.
However, here I already showed you the issue is not appearing in my test environment. If you don’t want to provide temporary admin access, For testing you can use https://try.wpdownloadmanager.com/wp-admin/ then you can record the issue using loom.com
Regards
Tanvir
Hello,
The issue is coming from theme. If I change the theme to any default WordPress theme like Twenty Twenty, The shortcode is coming to content and working properly. There are some issues with the child theme files. That is the reason I suggested to contact theme developer.
Also when I created the page, I also sent you the related screenshot in my reply. The button is working properly. Not sure why it is not working now. I have again checked if there is any issue with private message plugin, but our plugin is totally ok.
If the issue still persists, you need to run a conflict test on your site to detect what actually causes the problem. To do so, first of all, switch your theme to a default theme like 2020 or 2022 and check if the issue still persists.
If switching to the default theme also doesn’t help, then please check if there are any conflicts among the installed plugins. To troubleshoot the issue, please deactivate other plugins except for WPDM with all addons of WPDM if you are using and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.
Let me know for further assistance.
Regards
Tanvir
Hello,
It is not working in custom post type listing because the custom post type is not properly created.
Even Elementor is not working with that custom post type. I would suggest to contact with related developer regarding the issue.
Thanks