Tanvir

Forum Replies Created

Viewing 25 posts - 801 through 825 (of 3,183 total)

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Jan 29, 2023 at 8:01 am in reply to: Need Email Notification BEFORE Download Approval #182765

Spectator

Hello,

Thanks for clarifying. I have understood that.

According to your requirement, It can be added as a email template for admin. That needs feature request as you did correctly.
However, it is better to visit website dashboard everyday for a certain time to approve all. This might be what our users are doing. It could be a hassle for admin to visit dashboard every time he gets emails from all visitors if the website gets a lot of visitors.

Regards
Tanvir

Jan 27, 2023 at 3:52 pm in reply to: Translate Download Manager Free – posible solution #182711

Spectator

Hello,

Thanks for contacting us.

If you face issue translating these strings with loco translate, I would suggest to send related screenshots of the area where the strings are not found. You can use https://prnt.sc/ for screenshot those.
We will try to update wpdm by fixing those translation issues.

Regards
Tanvir

Jan 27, 2023 at 3:31 pm in reply to: Garbled CSV containing Japanese characters #182708

Spectator

Hello,

I have forwarded the issue.
We will let you know about it once we have any updates.
We appreciate your patience and cooperation regarding this.

Regards
Tanvir

Jan 27, 2023 at 12:02 pm in reply to: Need Email Notification BEFORE Download Approval #182691

Spectator

Hello,

Thanks for contacting us.
This feature is already available in wpdm pro. It is the email lock feature. User need to provide email before downloading. You can set the wait for approval option. Check details from below screenshot.

Let me know for further assistance.

Regards
Tanvir

Jan 25, 2023 at 3:25 pm in reply to: Download Title in E-Mail confirmation (Form-Lock & Contactform 7) #182593

Spectator

Hello Lukas,

Thanks for contacting us.
Sorry currently the feature is not available with form lock.
However, if you think, You can request the feature here Maybe we can consider it to implement in our future updates.

Regards
Tanvir

Jan 25, 2023 at 3:05 pm in reply to: Untranslated words #182586

Spectator

Hello,

Thanks for access.

I have inspected the issue. Found the strings are not get to translate.
I have forwarded the issue soon it will be fixed in the upcoming update.

Regards
Tanvir

Jan 25, 2023 at 3:04 pm in reply to: WP-Filebase Data Importer and Asset manager – not working #182585

Spectator

Hello Darek,

Thanks for contacting us.

Could you please share related url to check the issue properly?If possible please also share temporary admin access in a private reply.
You can also record issue using tool like loom.com so that I can understand it better.

Regards
Tanvir

Jan 25, 2023 at 2:35 pm in reply to: Clear sessions to prevent table from building up #182578

Spectator

Hello,

Thanks for contacting us.

Sorry currently there is no easy way from wpdm to clear out old sessions.
You have to clear those manually.

Regards
Tanvir

Jan 24, 2023 at 4:07 pm in reply to: Questions about the shortcode #182518

Spectator

Hello,

I have found that you are using Attire theme.
I would suggest to activate the attire child theme for your site. If you have already made changes in your current theme, replicate those in child theme too. I need to edit the theme files too.
Editing in child theme will keep the changes even if you update theme and plugins. Let me know then.

Regards
Tanvir

Jan 24, 2023 at 3:52 pm in reply to: Untranslated words #182514

Spectator

Hello,

Thanks for contacting us.

Please share related url to check inspect the issue.
If possible please also share temporary admin access of your website in a private reply to solve the issue quickly.

Regards
Tanvir

Jan 24, 2023 at 3:32 pm in reply to: Limit access to unlogged users on specifics pages #182512

Spectator

Hello,

For bulk editing packages currently we have the below addon:

WPDM Default Values

Unfortunately we don’t have any addon for bulk editing categories.

Regards
Tanvir

Jan 24, 2023 at 3:26 pm in reply to: Slim toolbar not working #182511

Spectator

Hello,

The issue is also checked by me in my local environment.

Unfortunately the modification will not work as you want. You must use the shortcode in a full width column in the builder That will solve the issue.

Regards
Tanvir

Jan 24, 2023 at 7:19 am in reply to: Export or View individual access #182492

Spectator

Hello,
Your reply is not clear to me.
To test it you can assign downloads to you. From user dashboard page, then you can view only the assigned files to you. No other user will be able to see those.

Regards

Jan 23, 2023 at 4:52 pm in reply to: Export or View individual access #182475

Spectator

Hello,

Thanks for contacting us.

User can login to there dashboard. Then can be able to view assigned files of them from My downloads section.
You can check the shortcode and demo here.

Regards
Tanvir

Jan 23, 2023 at 4:28 pm in reply to: Limit access to unlogged users on specifics pages #182474

Spectator

Hello,

Thanks for contacting us.
You can set category access setting from “Edit Category” page. This works just like the package “Allow Access” option. Selected user roles can access the files from the category.

So for only logged in users, you can select all roles except all visitors.

Let me know for further assistance.

Regards
Tanvir

Jan 22, 2023 at 3:05 pm in reply to: Questions about the shortcode #182437

Spectator

Hello,

Thanks for contacting us.

1. That is coming from theme template. You have to change the template.
2. you can use the template tag [file_types] or [file_type_icons] to show file type or file type icons
3. It can be done by editing page template by removing download button.
4. please share more details about it. Not clear to me.
5. Pleae share more details about the joining. However, it can be customized by editing template in theme file.
6. yes possible.

For further assistance, please provide temporary admin access in a private reply as well send me related links for clear details. So that I will change those according to your requirements.

Regards
Tanvir

Jan 22, 2023 at 7:35 am in reply to: Edit profile not working #182425

Spectator

This reply has been marked as private.

Jan 22, 2023 at 7:32 am in reply to: Bulk Upload Failure #182424

Spectator

Hello,

Thanks for your message.
I think you have got it wrong. So you need to just ceate a csv to upload all the files as like the doc I provided.

However, if you need to update existing files, we have an addon below to bulk update files

WPDM Default Values

Regards
Tanvir

Jan 20, 2023 at 11:15 am in reply to: Edit profile not working #182394

Spectator

Hello Floriana,

Thanks for contacting us.

In our testing environment that is working fine. Edit profile should open a link like http://yoursite.com/dashboard-front/?udb_page=edit-profile
However, I am not clear about the issue you are facing. Please share related page link to inspect it further.
If possible please also share temporary admin access in a private reply to solve it quickly.

Regards
Tanvir

Jan 20, 2023 at 11:11 am in reply to: Slim toolbar not working #182393

Spectator

Hello,

Thanks for contacting us.

Please share related url of that page to inspect the issue further.
If possible please also share temporary admin access in a private reply.

Regards
Tanvir

Jan 20, 2023 at 11:09 am in reply to: Bulk Upload Failure #182392

Spectator

Hello,

Thanks for contacting us.
Please follow the doc below step by step to import files properly.

Bulk Import

You should create the csv file like the sample.csv

Let us know for further assistance.

Regards
Tanvir

Jan 19, 2023 at 2:36 pm in reply to: Bug with same file name downloading blank file #182360

Spectator

Hello,

In last time there was already issue with critical error in your site. I didn’t produce the issue in your site. There could have conflict issue with other plugin. I would suggest to use staging site for inspecting this type of error next type.

However, here I already showed you the issue is not appearing in my test environment. If you don’t want to provide temporary admin access, For testing you can use https://try.wpdownloadmanager.com/wp-admin/ then you can record the issue using loom.com

Regards
Tanvir

Jan 19, 2023 at 11:16 am in reply to: I an trying use the shotcode its not wokring #182354

Spectator

Hello,

The issue is coming from theme. If I change the theme to any default WordPress theme like Twenty Twenty, The shortcode is coming to content and working properly. There are some issues with the child theme files. That is the reason I suggested to contact theme developer.

Also when I created the page, I also sent you the related screenshot in my reply. The button is working properly. Not sure why it is not working now. I have again checked if there is any issue with private message plugin, but our plugin is totally ok.

If the issue still persists, you need to run a conflict test on your site to detect what actually causes the problem. To do so, first of all, switch your theme to a default theme like 2020 or 2022 and check if the issue still persists.
If switching to the default theme also doesn’t help, then please check if there are any conflicts among the installed plugins. To troubleshoot the issue, please deactivate other plugins except for WPDM with all addons of WPDM if you are using and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

Let me know for further assistance.

Regards
Tanvir

Jan 19, 2023 at 10:26 am in reply to: I an trying use the shotcode its not wokring #182351

Spectator

Hello,

It is not working in custom post type listing because the custom post type is not properly created.

Even Elementor is not working with that custom post type. I would suggest to contact with related developer regarding the issue.

Thanks

Jan 19, 2023 at 9:05 am in reply to: I an trying use the shotcode its not wokring #182347

Spectator

This reply has been marked as private.

Viewing 25 posts - 801 through 825 (of 3,183 total)

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