Forum Replies Created
Hello Ines,
Thanks for contacting us.
Could you please share the admin access of your website in a private reply to check the issue further?
We need to inspect the issue for further assistance.
Regards
Tanvir
Hello,
Thanks for the info. Actually our main plugin is wpdm pro. At first I thought you are using that.
However, I will forward this to our developer team.
Regards
Tanvir
Are you also using below plugin?
Hello,
Thanks for contacting us.
Could you please tell me how to reproduce this “Success! Message Sent” text? I would inspect it further.
Regards
Tanvir
Hello Matt,
I see the admin access has been removed for me.
Please provide admin access again to check the issue further.
Regards
Tanvir
Hello Lukas,
After inspecting I have found that, wpdm gutenberg is conflicting with your activated theme.
If you change the theme, then gutenberg works properly. Maybe theme is using old structure. Also I found that there is already a gutenberg plugin in site plugins. That is not deactivatable. That is not needed actually because gutenberg is currently integrated with WordPress. That may also cause the conflict.
Regards
Tanvir
Hello Lukas,
Thanks for contacting us.
Could you please share related website to check and understand the issue further?
If possible please also share temporary admin access in a private reply.
Regards
Tanvir
Hello Stefan,
Thanks for your suggestion.
You can post feature request here: https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/
Our developer team will review it and may implement this feature in future.
Regards
Tanvir
Hello @stephane-lemouledigitalconcept-fr,
There could be some js conflict issues in your site. In this case, I would suggest running a conflict test. You need to run a basic WordPress conflict test on your site to detect what actually causes the problem. To troubleshoot the issue, please deactivate other plugins except for WPDM. Then check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem. If it doesn’t solve, you can check conflict with theme too.
If the issue still persists, please create a stagin website and share the related access in a private reply to check further.
Regards
Tanvir
Hello Alex,
Thanks for contacting us.
1, advanced access control addon is mainly for specifying individual users. If you select allow access:role subscriber and then under allow members I choose only two members out of 10, the the file will be showed to all subscribers. To set it only for two users, you need to select only 2 users and you have to keep role blank.
2. In this case user A will not get the access. The download will be restricted to him. Download package access is more powerful.
For further assistance please let me know.
Regards
Tanvir
Hello,
Thanks for contacting us.
In our dev site export is working properly with the latest version of WPDM. It could be an isolated issue in your website. Please provide temporary admin access of your website in a private reply to check the issue further.
Regards
Tanvir
Hello,
Hope you are well.
Please send an order note from the order details page to cancel auto renewal.
Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
Thanks
Hello Alex,
Could you please tell me if everything is okay from server why 403 Forbidden issue is coming from server if I try to save settings sometimes?
The HTTP 403 Forbidden response status code indicates that the server understands the request but refuses to authorize it.
Regards
Tanvir
Hello Alex,
I have forwarded the issue to our developer team.
Soon you will be updated.
Regards
Tanvir
Hello,
Hope you are well.
Please send an order note from the order details page to cancel auto renewal.
Auto renewal cancel instruction: https://www.loom.com/share/fd7a1d60832e40b4b2502d367d41d872
Thanks
Hello Aleksandar,
I haven’t found any other issue with wpdm in your website.
Server of your website is blocking save settings request.
As you said editing .htaccess file is not working, I would suggest to contact your hosting support regarding the issue.
Also I have found another issue while saving the settings. It is from server too.
Regards
Tanvir
Hello Alex,
Thanks for contacting us.
I would suggest to clear cache of your website if you are using any cache plugin. You can also temporary deactivate that to check if the issue still persists.
If nothing works, for further assistance, please also provide temporary admin access of your website in a private reply.
Regards
Tanvir
Hello Robert,
Thanks for contacting us.
Currently we don’t have this feature available wpdm free.
with wpdm pro you can enable the below feature. So editor will get permission like admin.
Regards
Tanvir
Hello,
I have discussed the issue with our developer team.
it looks like an issue with the server, in chrome it is working fine when I click resume after showing the network error.
Please contact with server support, if they can’t find it, we shall check it again
Regards
Tanvir
Hello Robert,
Thanks for contacting us.
Could you please share related url of your website to check the issue further? If possible please also share temporary admin access in a private reply.
Regards
Tanvir