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Download Issue: Failed – Network error

Viewing 8 posts - 1 through 8 (of 8 total)
Mar 16, 2023 at 12:19 pm #184908

Louise Rutten
Participant

Hello,

Since the latest upgrade, we encounter issue with the document download and receive the error message “Failed – Network error”.

This is happening on all browsers. However, when on Google Chrome & Edge, when clicking on the “Resume” option on the downloded doc, then it works.

Would you have an idea what could causes that problem?

Thank you,
Louise

Mar 17, 2023 at 10:25 am #184965

Tanvir
Moderator

Hello Louise,

Thanks for contacting us.
Please provide related url and temporary admin access of your website in a private reply to inspect the issue further.

Regards
Tanvir

Mar 19, 2023 at 5:36 pm #185033

Louise Rutten
Participant
This reply has been marked as private.
Mar 20, 2023 at 5:43 pm #185069

Tanvir
Moderator
This reply has been marked as private.
Mar 20, 2023 at 7:09 pm #185072

Louise Rutten
Participant
This reply has been marked as private.
Mar 21, 2023 at 2:07 pm #185108

Tanvir
Moderator
This reply has been marked as private.
Mar 21, 2023 at 2:39 pm #185109

Tanvir
Moderator

Hello,

I have discussed the issue with our developer team.
it looks like an issue with the server, in chrome it is working fine when I click resume after showing the network error.
Please contact with server support, if they can’t find it, we shall check it again

Regards
Tanvir

Mar 27, 2023 at 1:58 pm #185307

Noomia SPRL
Member

Hello there,

I have the exact same error here… Also since mid-march :s

Kind regards,
Cedric

Viewing 8 posts - 1 through 8 (of 8 total)

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