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Unable to connect in FTP Addon

Viewing 18 posts - 1 through 18 (of 18 total)
Mar 1, 2023 at 11:16 am #184303

Matt Brook
Participant

Hi, i have installed WPDM Remote FTP Add-on, and put in the correct ftp details into settings but it is saying Incorrect FTP Info. However i can connect on my machine with the same info. Please advise

Mar 1, 2023 at 12:33 pm #184311

Tanvir
Moderator

Hello Matt,

Thanks for contacting us.

Please provide related ftp info as well as temporary admin access of your website in a private reply. I will check it further to solve it quickly.

Regards
Tanvir

Mar 1, 2023 at 12:41 pm #184312

Matt Brook
Participant
This reply has been marked as private.
Mar 1, 2023 at 1:03 pm #184314

Tanvir
Moderator
This reply has been marked as private.
Mar 1, 2023 at 1:13 pm #184315

Matt Brook
Participant
This reply has been marked as private.
Mar 1, 2023 at 3:23 pm #184316

Tanvir
Moderator
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Mar 1, 2023 at 3:31 pm #184317

Matt Brook
Participant
This reply has been marked as private.
Mar 1, 2023 at 3:45 pm #184319

Tanvir
Moderator

Hello Matt,

Got it. yes It is working properly now after adding sftp.
Can you please create a ftp host and try ftp instead of sftp?
I hope that will work.

Regards
Tanvir

Mar 1, 2023 at 3:50 pm #184320

Matt Brook
Participant
This reply has been marked as private.
Mar 2, 2023 at 11:32 am #184340

Matt Brook
Participant
This reply has been marked as private.
Mar 2, 2023 at 12:22 pm #184343

Tanvir
Moderator

Hello,

Currently our ftp plugin works in the same way.
You can create a feature request here regarding the issue.
Maybe our developer team will take it as a feature improvement and make an update.

Regards
Tanvir

Mar 20, 2023 at 1:23 pm #185063

Matt Brook
Participant

Hi Tanvir,

Sorry for the slow reply on this, we have been waiting on correspondence with our client. I have just tried the plugin with FTP details instead of SFTP as you suggested and still it wont connect. I can connect when I use the same details on filezilla. Can you please advise?

Thanks,
Matt

Mar 20, 2023 at 5:46 pm #185070

Tanvir
Moderator

Hello Matt,

Please provide me the FTP details to test it from my side. If there is an issue, I will discuss it with the developer team.

Regards
Tanvir

Mar 28, 2023 at 8:01 am #185334

Matt Brook
Participant

Hi Tanvir,

Sorry for the delayed response. I managed to get the FTP details to connect in the “settings < FTP” section, but the contents of the FTP server are not showing on “Add new” section. When logging in with these details via filezilla I can see the files so it is not a server issue. Please can you explain if i am using the FTP plugin wrong?

Thanks,
Matt

Mar 28, 2023 at 11:15 am #185343

Tanvir
Moderator

Hello Matt,

I see the admin access has been removed for me.
Please provide admin access again to check the issue further.

Regards
Tanvir

Mar 28, 2023 at 11:52 am #185346

Matt Brook
Participant
This reply has been marked as private.
Mar 28, 2023 at 1:15 pm #185351

Tanvir
Moderator
This reply has been marked as private.
Mar 28, 2023 at 1:22 pm #185352

Matt Brook
Participant
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