Tanvir

Hello,

WPDM has no memory limit.
For memory related issue please check here.

Thanks
Tanvir

Hello Laura,

Thanks for your patience.

The issue is fixed now. Updating the related blog post has solved the issue.

Thanks
Tanvir

I have again forwarded the issue to developer team.

I see the issue is still there. Please let me know if you have contacted with the server support regarding the issue.

Hello,

Thanks for contacting us.

Please make sure the allowed role is set properly and it is embedded using shortcode like [wpdm_package id='2731']
If still the problem persists, please also share temporary admin access in a private reply.

Thanks
Tanvir

I have again forwarded it

Glad to hear that issue is resolved.
Thanks for contacting us.

Hello,

Thanks for contacting us.
Could you please share a screenshot to check the issue further?

Regards
Tanvir

Hello,

Sorry for not being able to get back to you sooner.

Could you please share your website address and the credentials to check the issue further? all got deleted.

Thanks
Tanvir

Hello,

Sorry for the delay in checking the issue.
I have escalated the issue to the developer team.

Soon you will be updated.

Regards
Tanvir

Sorry we don’t have any experience regarding caching. It is generally not suggested from us.
You may contact with caching plugin support regarding it.

Thanks

I have found that download button is working now even cache plugin is activated. Testing here

Hello,
Thanks for your appreciation.
I am also not a native English speaker. All English are good to me.
I didn’t change anything there.
I just activated cache plugin to check the issue further.
You can download the plugins from here.

Thanks
Tanvir

Hello,

It seems though wpdm download link is there but javascript is not working propelry when cache is enabled. For that you need to unminify js from cache plugin. That means you shouldn’t cache the javascript files because minifying it some times causes issues and makes javascript unworkable.


If it still doesn’t work I would suggest to contact their support regarding this issue. They will say the properly settings for the cache plugin.

Thanks

Tanvir

Please explaine what is the exact issue there?

Hello,

This issue is not related to wpdm. This issue is that you are using cache version of your site by using a cache plugin that is causing issue. Generally cached version means older saved version of the site. You can test it that it will sometimes not show changes live because caching version of website takes time to apply the changes based on the cache time. It is not from WPDM. You should optimize that caching settings to that it will not cause any issue. We are unable to fix the cache issues from our side.
For further assistance you should contact w3 cache plugin support.

Regards
Tanvir

Hello,

Could you please share related download package link to check the issue further?

All I see the downloads are set expired like below

Regards
Tanvir

Hello,

Thanks for contacting us.
Currently wpdm does not support ocr.

For any customization please use our customization service here

Thanks
Tanvir

Hello,

You can check the license key by following below doc:

License

Regards
Tanvir

Hello,

You may need to contact our customization service to make it properly.

Regards
Tanvir

Hello,

Thanks for contacting us.

1. For updating templates please follow

Template Files

2. CSS is also can be changed from related template in the template directory suggested in number 1. There you need to search related css then replace.

Regards
Tanvir

Hello,
Thanks for contacting us.
Could you please let me know which currency symbol you are talking about? Please share a screenshot

Regards
Tanvir

Hello,

As currently there is no related feature available I will suggest you to discuss this with the customization service. I hope they will provide a solution for you.

Regards
Tanvir

Hello,

Thanks for contacting us.

Unfortunately, currently there is no feature to watermark all images at once.
However, I found that watermark is not working because of any plugin conflict. You can disable all plugins except wpdm plugins then enable one by one. Then you will be able to find the related plugin that is causing conflict. I have already added troubleshoot plugin there you will be able to identify the plugin by enabling troubleshoot mode then deactivate plugins.

Regards
Tanvir

Hello,

Thanks for contacting us.
Please share temporary admin access of the related website in a private reply to check the issue further.

Regards
Tanvir