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Tanvir

Forum Replies Created

Viewing 25 posts - 276 through 300 (of 3,183 total)
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Sep 12, 2023 at 4:53 am in reply to: Issue with WP Download Manager Pro and Custom Template #189840

Tanvir
Spectator

Hello,

Thanks for contacting us.
Please share the issue using tool like this
Please also share temporary admin access in a private reply.

Regards
Tanvir

Sep 11, 2023 at 4:48 am in reply to: URGENT Corporate card charged for old account #189832

Tanvir
Spectator
This reply has been marked as private.
Sep 8, 2023 at 10:41 am in reply to: SQL Query for Default Values #189792

Tanvir
Spectator

Hello,

I have forwarded it to our developer team for a fix.
You will be updated soon.

Regards
Tanvir

Sep 8, 2023 at 6:36 am in reply to: SQL Query for Default Values #189789

Tanvir
Spectator

Hello,

Thanks for contacting us.
Please provide temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Sep 8, 2023 at 6:35 am in reply to: PDF Stamper – Open in new tab #189788

Tanvir
Spectator

Hello,

Thanks for contacting us.
Please share related urls to check the issue further.

Regards
Tanvr

Sep 6, 2023 at 6:07 am in reply to: Set and remove password for all documents at once #189760

Tanvir
Spectator

Hello,

Thanks for contacting us.
You need the below addon to do it all at once for all the packages.

WPDM Default Values

Regards
Tanvir

Sep 5, 2023 at 8:15 am in reply to: Create Paylink #189748

Tanvir
Spectator

Hello,

Please Make sure cart page is Set with shortcode

Short-codes

Also from setting
image

Then it should work.

If still problem persists, please also share temp admin access in a private reply.

Regards
Tanvir

Sep 5, 2023 at 7:34 am in reply to: Create Paylink #189744

Tanvir
Spectator

Hello,

Thanks for contacting us.

In case you missed it, wpdm premium packages plugin has an interesting feature, we added recently, you can create payment link even without creating new product, we call it dynamic product. It was added recently. It may come handy in your any future project :).

Cursor%20and%20Downloads%20%E2%80%B9%20WPDM%20PRO%20%E2%80%94%20WordPress

Regards
Tanvir

Sep 1, 2023 at 12:12 pm in reply to: Changing theme’s default template for wpdm pages #189712

Tanvir
Spectator

Hello,

You need to use child theme and you need to edit the template file for wpdm downloads.
For updating template for download packages please follow the below doc:

Template Files

Regards
Tanvir

Sep 1, 2023 at 12:06 pm in reply to: How does the plugin count the downloads? #189711

Tanvir
Spectator

Hello,

It is possible that one user is downloading the packages more times. That will increase number of downloads.
Also in internet it is possible to see multiple visitors from different countries that you didn’t think can download.
Once I ran an internet marketing agency and I had this experience.
So I can say it is normal.

Regards
Tanvir

Sep 1, 2023 at 11:42 am in reply to: increase amount of downloads shown on list group template #189710

Tanvir
Spectator

Hello,

You need to edit the template that will be used.
You will get all the templates in example link templates in /src/Packages/views/link-templates directory in plugin directory.

Regards
Tanvir

Aug 31, 2023 at 4:11 pm in reply to: filtering not working #189706

Tanvir
Spectator

Hi Tracey,

Please create a new topic with screen recording using tools like this
It is not suggested to keep a topic running more than 3 months for some general issues.
I don’t able remember the things you were facing.
For further knowledge please check the below doc. Allow access is described there:

Allow Access: Access Control Option

Regards
Tanvir

Aug 31, 2023 at 4:03 pm in reply to: How does the plugin count the downloads? #189705

Tanvir
Spectator

Hello,

Thanks for the access.
Please share more details about the issue you are facing so that I will be able to inspect it further.

Regards
Tanvir

Aug 31, 2023 at 3:58 pm in reply to: increase amount of downloads shown on list group template #189703

Tanvir
Spectator

Use like this:

<div style=”display:flex;”>
[wpdm_package ...]
[wpdm_package ...]
[wpdm_package ...]
[wpdm_package ...]
[wpdm_package ...]
</div>

You need a bit html and css knowledge to do these type of customizations.
For further help you can use chatgpt regarding it.

Aug 31, 2023 at 3:55 pm in reply to: Changing theme’s default template for wpdm pages #189702

Tanvir
Spectator

Hello,

Please share related url to check the issue further.

Regards
Tanvir

Aug 29, 2023 at 2:00 pm in reply to: URGENT Corporate card charged for old account #189657

Tanvir
Spectator

Forwarded it.

Aug 29, 2023 at 1:57 pm in reply to: increase amount of downloads shown on list group template #189656

Tanvir
Spectator

Hello,

Please follow my last reply.
There is the instructions to update link template and page template in wpdm free.

Regards
Tanvir

Aug 28, 2023 at 7:38 am in reply to: I’m having trouble removing my credit card from my account #189622

Tanvir
Spectator

Hello,

I have forwarded it.

Soon you will be updated.

Regards
Tanvir

Aug 27, 2023 at 10:05 am in reply to: Lost password not working #189605

Tanvir
Spectator

Hi,

Thanks for contacting us.
You can check if mail is sent successfully using wp mail log plugin.
After activating please check what is shows then let me know for further assistance.

Regards
Tanvir

Aug 27, 2023 at 4:48 am in reply to: increase amount of downloads shown on list group template #189603

Tanvir
Spectator

Hello,

You can follow the below doc to edit template files in free version

Template Files

Regards
Tanvir

Aug 26, 2023 at 2:01 pm in reply to: How to translate (modify) the currently English words in Download Dialog #189591

Tanvir
Spectator

Hello,

Please also share temporary admin access in a private reply to check the issue further.
Also I will again forward the file name issue about download too.

Regards
Tanvir

Aug 26, 2023 at 1:38 pm in reply to: Email translations #189587

Tanvir
Spectator

Hello,

All you have to do is edit the related templates from Downloads > Templates > Email Templates
Those templates are not translatable from Poedit.

Regards
Tanvir

Aug 26, 2023 at 1:33 pm in reply to: How to translate (modify) the currently English words in Download Dialog #189586

Tanvir
Spectator

Hello,

I have also not found the string.
Forwarded the issue to our developers.

Regards
Tanvir

Aug 26, 2023 at 1:31 pm in reply to: URGENT Corporate card charged for old account #189585

Tanvir
Spectator

Hello,

Invoice can be generated from order details page.
As you don’t have access to your account, you will not be able to generate.
Also I don’t know how it can be charged from expired card. It is strange. You should contact your bank regarding it.

Regards
Tanvir

Aug 25, 2023 at 9:05 am in reply to: URGENT Corporate card charged for old account #189561

Tanvir
Spectator

Hello,

It is disabled now.
You will not be charged again in future.

Regards
Tanvir

Viewing 25 posts - 276 through 300 (of 3,183 total)
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