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URGENT Corporate card charged for old account

Viewing 9 posts - 1 through 9 (of 9 total)
Aug 24, 2023 at 2:11 pm #189524

Magdalena Kutrybala
Participant

Hi,
My corporate card is linked with one of your account which was setup by one of our colleague who left the company. My card has been charged despite passed expired date on 16th July 2023 (59$) card ending 2272. I would like to request refund and disactivate any accounts linked to that card. Pease contact me directly if you need details.

Aug 25, 2023 at 8:33 am #189559

Tanvir
Moderator

Hello,

I have forwarded the issue.
Soon it will be disabled.

Regards
Tanvir

Aug 25, 2023 at 9:05 am #189561

Tanvir
Moderator

Hello,

It is disabled now.
You will not be charged again in future.

Regards
Tanvir

Aug 25, 2023 at 9:08 am #189562

Magdalena Kutrybala
Participant

Please send me the last invoice from the 16th July. Why the account has been charged despite expired card details?

Aug 26, 2023 at 1:31 pm #189585

Tanvir
Moderator

Hello,

Invoice can be generated from order details page.
As you don’t have access to your account, you will not be able to generate.
Also I don’t know how it can be charged from expired card. It is strange. You should contact your bank regarding it.

Regards
Tanvir

Aug 29, 2023 at 6:02 am #189645

Magdalena Kutrybala
Participant
This reply has been marked as private.
Aug 29, 2023 at 2:00 pm #189657

Tanvir
Moderator

Forwarded it.

Sep 5, 2023 at 7:56 am #189746

Magdalena Kutrybala
Participant

Hi Tanvir,

I’ve still haven’t received the invoice or heard from anyone else from your team. Can you please support me so we can close this topic?

Many thanks,

Magda

Sep 11, 2023 at 4:48 am #189832

Tanvir
Moderator
This reply has been marked as private.
Viewing 9 posts - 1 through 9 (of 9 total)

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