Page 119 – WordPress Download Manager

Jul 14, 2021 at 12:42 pm in reply to: There was a critical error on your website. #157416

Spectator

Hello,
Sorry to hear that.
could you please show related url to check the issue? However, you can record me reproducing your issue using a tool like this?
Thanks

Jul 14, 2021 at 11:37 am in reply to: Version 3.2.09 breaking my site #157405

Tanvir

Spectator

Hello @mdudek,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version.
If, still the problem exists then please share related urls and your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Jul 14, 2021 at 8:19 am in reply to: Many Issues With Download Manager #157377

Tanvir

Spectator

Please provide access of your live site. I can give solution direct there. as I worked on stage12 it was okay. but I see that is not implementing on live site. Working on live site will be helpful for both of us. If you do so, I can assure you the problems will be fixed today.

Jul 14, 2021 at 8:16 am in reply to: Get your act together guys! Again 6.0.3 broke my site!!! #157376

Tanvir

Spectator

The shortcode structure has been changed too so please use the latest structure of shortcodes.

[wpdm_package] – Single Package Embed Short-code

[wpdm_packages] – WP_Query in a shortcode for download manager packages

Jul 14, 2021 at 8:12 am in reply to: Get your act together guys! Again 6.0.3 broke my site!!! #157375

Tanvir

Spectator

Hello,
I can assure it will not happen again. version 6 was a major update. Codebase was changed. Also you can disable updates if you don’t want future updates.
Thanks

Jul 14, 2021 at 6:07 am in reply to: Get your act together guys! Again 6.0.3 broke my site!!! #157362

Tanvir

Spectator

This reply has been marked as private.

Jul 14, 2021 at 6:02 am in reply to: Get your act together guys! Again 6.0.3 broke my site!!! #157359

Tanvir

Spectator

I found an outdated addon of WPDM-button template. I updated that. Actually the current version of WPDM needs all addons of WPDM updated. I hope every issues are fixed now. Please check the old issues and let me know.

Jul 14, 2021 at 5:54 am in reply to: Get your act together guys! Again 6.0.3 broke my site!!! #157356

Tanvir

Spectator

Hello Emilio, I see your homepage is okay.
also all download packages okay. could you send me url of the package which showing the issue

This reply was modified 4 years, 1 month ago by Tanvir.

Jul 14, 2021 at 5:22 am in reply to: Get your act together guys! Again 6.0.3 broke my site!!! #157351

Tanvir

Spectator

Hello @Emilio,
Sorry for this inconvenience.
please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Jul 14, 2021 at 4:54 am in reply to: Many Issues With Download Manager #157348

Tanvir

Spectator

Have you updated the plugins and problem persists?
I updated manually in the staging site. That I suggested in the previous reply.
I am unable to login staging14. showing The username or password you entered is incorrect.
I have a question for you. Isn’t it better to work in the live site to fix than working in multiple staging sites?

Jul 14, 2021 at 4:48 am in reply to: Hide Print button from WPDM – PDF Viewer #157346

Tanvir

Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Jul 13, 2021 at 3:42 pm in reply to: Many Issues With Download Manager #157302

Tanvir

Spectator

Yes you are seeing the latest versions

Jul 13, 2021 at 3:31 pm in reply to: Many Issues With Download Manager #157300

Tanvir

Spectator

ok I hid that.
I got the current version of downloads in the staging website. Every functions working properly in the staging website. I didn’t see your live website.

I think you failed to update wpdm addons. So please,
If you could provide temporary access to your website, I could help you to update the necessary addons or you can follow this to manually upload plugin.

WPDM Plugins you are using:
Extended shortcode: https://www.wpdownloadmanager.com/download/wpdm-extended-short-codes/
WPDM Premium plugins (wpdm advanced custom fields): https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
WPDM gutenberg block: https://wordpress.org/plugins/wpdm-gutenberg-blocks/

Jul 13, 2021 at 3:03 pm in reply to: Many Issues With Download Manager #157293

Tanvir

Spectator

This reply has been marked as private.

Jul 13, 2021 at 2:53 pm in reply to: Import packages not importing title #157291

Tanvir

Spectator

OK you can send a mail to support@wpdownloadmanager.com
They will take necessary steps.

Jul 13, 2021 at 2:39 pm in reply to: Many Issues With Download Manager #157288

Tanvir

Spectator

could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?

Jul 13, 2021 at 2:27 pm in reply to: Import packages not importing title #157284

Tanvir

Spectator

Hello @Andyw,
Thanks for mentioning the issue.
I have forwarded this to the developer team. I hope you will get it fixed soon in the next update.
Thanks

Jul 13, 2021 at 2:23 pm in reply to: Download history cannot be filtered by email. #157281

Tanvir

Spectator

Hi PU,

It is a strange problem indeed.
Actually I am sorry I get no clue about this issue. you are the first here with this strange issue. I would suggest you to check this issue too when activate/deactivate plugins. also you can test it in incognito window of browser. I hope this will be fixed. If this persists, we can look more closely next time.

Thanks

Jul 13, 2021 at 1:58 pm in reply to: Many Issues With Download Manager #157278

Tanvir

Spectator

ok no problem. You can check now. I have activated the latest version. You can use now on your website without any problem.

Thanks

Jul 13, 2021 at 1:44 pm in reply to: Download history cannot be filtered by email. #157274

Tanvir

Spectator

Thanks for mentioning this.
ok no worry.. removed that

Jul 13, 2021 at 1:39 pm in reply to: Import packages not importing title #157270

Tanvir

Spectator

Hello @andyw,

Sorry to hear about the issue.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. Current version of wpdm is 6.0.3 . If you can’t update it directry from WordPress dashboard, Please update from here.

Then please follow this properly.

If the issue persists, please share the admin access of your website in a private reply. It helps us to quickly figure out the issue and resolve it immediately.

Thanks

Jul 13, 2021 at 1:14 pm in reply to: Many Issues With Download Manager #157265

Tanvir

Spectator

Hello @phillp01,
Sorry for this issue. I will notify the issue to the developer team.
In the meantime, Please update manually from here
Thanks

Jul 13, 2021 at 10:25 am in reply to: WPDM Directory #157240

Tanvir

Spectator

Hello @riccardogt,

Yes it is possible by modifying the templates.

You need to follow these steps:
1. Copy all the files from the addon directory wpdm-archive-page/src/templates/filter/views/
2. Paste it to {your-active-theme}/download-manager/ (If there is not a download-manager directory, just create a new directory with this title)
3. Then edit and save texts according to your requirements

It should works.

Regards.

Jul 13, 2021 at 10:10 am in reply to: Download history cannot be filtered by email. #157239

Tanvir

Spectator

Hello @gmop-unite-com,

sorry missed it. Here is the answers of two questions.

1. filter by category is not possible in stats. However If you need a custom add-on you can build one for you.

2. I don’t see any decimal. The horizontal line indicates monthly days and vertical line means the amount of download.

Thanks

Jul 13, 2021 at 9:23 am in reply to: Download history cannot be filtered by email. #157234

Tanvir

Spectator

Hello @gmop-unite-com,

I think any plugin is conflicting with this functions.
Please deactivate/reactivate plugins to find the plugin which is causing the issue.

I hope in this way you can resolve the problem

Thanks

Tanvir

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