Page 108 – WordPress Download Manager

Sep 5, 2021 at 4:44 am in reply to: Eror 404. File not Found #160948

Spectator

Hello ,

Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Sep 5, 2021 at 4:42 am in reply to: Doesn’t work with Beaver Themer and audio play just buffers #160947

Tanvir

Spectator

Hello ,

Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Sep 5, 2021 at 4:29 am in reply to: Invalid Download Link #160946

Tanvir

Spectator

Hello @eddievenster,

Please create a new topic and post related package link and admin access in a private reply.
It will help us to find and solve the issue quickly.

Thanks

Sep 4, 2021 at 4:31 pm in reply to: Email lock doesn’t work #160932

Tanvir

Spectator

Hello ,

Could you please share the related page/file/package URL with us?
Please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Sep 3, 2021 at 5:06 pm in reply to: After entering mail Download Manager keeps loading #160915

Tanvir

Spectator

Hello ,

Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Sep 3, 2021 at 4:45 pm in reply to: Download manager view more setting #160913

Tanvir

Spectator

Hello,

Please use paging=1 in the shortcode then let me know if it solves the issue.
If still the problem occurs, please provide temporary admin access of your website in a private reply. It will help me to quickly identify and resolve the issue.

Thanks

Sep 2, 2021 at 11:24 am in reply to: User Reviews not working #160854

Tanvir

Spectator

Thanks for the access.
I have forwarded the issue to the development team.
Soon you will be updated.

Thanks

Sep 2, 2021 at 11:03 am in reply to: User Reviews not working #160849

Tanvir

Spectator

This reply has been marked as private.

Sep 2, 2021 at 10:25 am in reply to: Can I delete this big wpdm options entry in the wp_options table? #160845

Tanvir

Spectator

Hello,

Sorry for this inconvenience.

It is an api function which keeps connection with wpdm server. It is one of the functions which you see in Downloads > settings > Updates
It is from download-manager/src/admin/Menu/settings.php

I will suggest not to delete because if you delete you will face problem updating the plugins and addons from that option. Also if you keep it deleted, it will return as soon as you update the plugin and addons. I see it is not autoloaded. It is better.

Thanks

Sep 2, 2021 at 8:10 am in reply to: User Reviews not working #160838

Tanvir

Spectator

Hello,

Sorry for this inconvenience.
Please provide temporary wordpress admin access in a private reply.
It will help us to understand the problem and solve it immediately.

Thanks

Sep 2, 2021 at 7:25 am in reply to: Add to cart returns to top of page #160834

Tanvir

Spectator

Hello,

There is already a notification after adding products. …. added to your cart.

Please check:
Screenshot-3

Sep 2, 2021 at 5:45 am in reply to: Add to cart returns to top of page #160829

Tanvir

Spectator

Hello,

Current version of WPDM is 6.0.7 Please update from here.
Then let me know if the issue persists.

Thanks

Sep 2, 2021 at 5:00 am in reply to: Add to cart returns to top of page #160825

Tanvir

Spectator

Hello @jh-dlm-2021,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Sep 1, 2021 at 11:39 am in reply to: Show all available download files for logged in user role #160803

Tanvir

Spectator

Hi @nicgilbey,
Welcome to the support forum.
In order to achieve the above-mentioned functionality, you have to use the WPDM Pro plugin and the below add-on.

Advanced Access Control

By the way, you can use our Special pack which contains more essential add-ons including Advanced Access Control and its link is given below for more details.

WordPress Download Manager Special Pack

Let us know if you need further assistance.
With Regards

Sep 1, 2021 at 10:33 am in reply to: User Reviews not working #160796

Tanvir

Spectator

Hello,

The addon was last updated in May. It should work.

User Review Add-on

Please share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Aug 31, 2021 at 12:11 pm in reply to: Slow Mobile/Table Display #160750

Tanvir

Spectator

Hello,

I am sorry I haven’t found any issue from WPDM. Realized that the pages preload first time in browser which is taking the time. But after the loading, everything is okay. Also tested it multiple times, Disabling some plugins made it load faster. After this update of WPDM we haven’t received any complain about the slower issue also didn’t receive any slowness complain with this shortcode before. So I think there could be other reasons on your site.

Thanks

Aug 31, 2021 at 10:57 am in reply to: Problems with Firefox (and old IE) #160746

Tanvir

Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Aug 31, 2021 at 5:46 am in reply to: Slow Mobile/Table Display #160733

Tanvir

Spectator

Hello,

Sorry to say Your whole website is slow.

This is the result of google pagespeed insight before deactivating download manager and wpdm addons on mobile and desktop

This is the result after deactivating download manager and wpdm addons:

Also I have checked and haven’t found any php/js errors of wpdm. I have realized only WPDM is not the reason of the slowness. Please take other measures.

Thanks

Aug 30, 2021 at 4:01 pm in reply to: Problems with Firefox (and old IE) #160718

Tanvir

Spectator

Hello,

Got the issue.
You are using a direct download link which is not ssl protected that mean that link is not https . It is causing the issue in mozilla firefox. Make sure all links of your website gets https.
If your site doesn’t make every page https, The solution lies only in firefox setting

Screenshot-12
Screenshot-11

However wpdm doesn’t use direct download link. You can check it by making packages or check the demo
In this case, You can set output buffering option disable to check it may solve the issue.
Screenshot-13

Thanks

Aug 30, 2021 at 3:36 pm in reply to: Slow Mobile/Table Display #160717

Tanvir

Spectator

Hello,

I have done some tweaks on your website. It should be faster now.
Let me know please if it is okay now.

Thanks

Aug 30, 2021 at 2:44 pm in reply to: Web page url’s as documents/resources within Download Manager #160716

Tanvir

Spectator

Hello,

I suggest you visit the links and then make PDF of those using the ctrl+p button while on the page on browser. Then you can upload the pdf files as downloads.
or another suggestion you can copy/paste links in .txt file and then make those as downloadable files.
Then you can show like a list using this shortcode

If you just want to make link, it doesn’t need wpdm. you can make a html button and link there.

Thanks

Aug 30, 2021 at 12:42 pm in reply to: Facebook share Download not working properly #160708

Tanvir

Spectator

Hello,

Sorry for this inconvenience.
Developer team is working on download issue. Soon an update will be released.

Thanks

Aug 29, 2021 at 10:52 am in reply to: Facebook share Download not working properly #160671

Tanvir

Spectator

Hello,

We have found the issue. It is an issue with Facebook API. Share option has been fixed. Soon the addon will be updated.

Thanks

Aug 29, 2021 at 7:23 am in reply to: Updating links within the My Account page #160667

Tanvir

Spectator

Hello,
The links are not in a translatable string.
I have set the shortcode like this [wpdm_login_form redirect="https://aloetteeduddev.wpengine.com/es-us/account/dashboard/"] for the translated login pages. Thus it will redirect users directly to the translated login pages.
By the way to change the logout links too, it needs some template modifications because that logout link is getting directly from php file. I would suggest you not to change that only for links. you can set a universal page or homepage after logout.
Thanks

Aug 29, 2021 at 6:21 am in reply to: Facebook share Download not working properly #160659

Tanvir

Spectator

Hello,

Could you please share the related page/file/package URL with us?
also please share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Tanvir

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