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Sidratul Sohrat

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Viewing 25 posts - 76 through 100 (of 300 total)
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May 21, 2021 at 5:10 pm in reply to: The images are not downloaded but opened directly #154034

Sidratul Sohrat
Spectator

Hi Emanuele,

Are you attaching those images from the media library? When you attach files from media library as URL WPDM simply redirect to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from server as a server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your file is already in the media library, and you want them to download instead of open in browser, please attach those files using the server file browser instead of the medial library file selector. But if you are not attaching files from the server still having the issue please give your temporary admin login info in a private reply with your site URL.

Thanks

May 19, 2021 at 6:33 am in reply to: Preview in templates not showing #152975

Sidratul Sohrat
Spectator

Can you please share your temporary admin login info again?

Thanks

May 18, 2021 at 3:33 am in reply to: Preview in templates not showing #152825

Sidratul Sohrat
Spectator

Elementor is conflicting with WPDM that’s the reason you are facing the problem to preview the templates.

Also, for now, the module doesn’t close automatically after sending the link to the client, but a message appears on the screen after the email sent.

May 18, 2021 at 1:03 am in reply to: File list order #152810

Sidratul Sohrat
Spectator

You need to use a shortcode to display your file alphabetically. You can use any of those following shortcode.

1.https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/

2. https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/

Thanks

May 18, 2021 at 12:58 am in reply to: Preview in templates not showing #152808

Sidratul Sohrat
Spectator

Please deactivate and reactivate the plugin, that should fix the issue. If you still face the problem share your site URL and temporary admin login info in a private reply.

Thanks

May 17, 2021 at 6:30 am in reply to: Hide category and files when access not allowed #152729

Sidratul Sohrat
Spectator

Yes. You can hide categories based on user roles.

Thanks

May 6, 2021 at 11:51 am in reply to: Download is not working and showing Invalid File Type Error #152014

Sidratul Sohrat
Spectator

Don’t put . before file type, it will work.

Thanks

May 6, 2021 at 5:35 am in reply to: Download is not working and showing Invalid File Type Error #151987

Sidratul Sohrat
Spectator

Glad to hear that 🙂

May 5, 2021 at 4:47 pm in reply to: Download is not working #151957

Sidratul Sohrat
Spectator

Please check now the download is working.

Thanks

May 5, 2021 at 2:00 pm in reply to: Download is not working #151930

Sidratul Sohrat
Spectator

Login is blocked. Please check

Thanks

May 5, 2021 at 1:23 pm in reply to: Download is not working #151918

Sidratul Sohrat
Spectator

Please share your login URL and temporary admin login info in a private reply to check the issue.

Thanks

May 5, 2021 at 12:19 pm in reply to: Download is not working #151910

Sidratul Sohrat
Spectator

Hello @Ruth Wildman

Can you please open a separate ticket for your issue?

thanks

May 5, 2021 at 12:04 pm in reply to: Download is not working and showing Invalid File Type Error #151903

Sidratul Sohrat
Spectator

I don’t have access to the settings. Make sure you didn’t put . before file type.

Thanks

May 5, 2021 at 11:51 am in reply to: Download is not working #151901

Sidratul Sohrat
Spectator

Have you added the file type as shown in the following image?

View post on imgur.com

Thanks

May 5, 2021 at 5:35 am in reply to: NO WAY TO TURN OFF AUTO RENEW??? Talk about shady!!! #151848

Sidratul Sohrat
Spectator

For auto-renewal issues, please mail support@wpdownloadmanager.com with your Order Id details. I hope you should get the help

Thanks

May 5, 2021 at 5:26 am in reply to: Help! Invalid File Type! #151846

Sidratul Sohrat
Spectator

Hi,
We have changed the file type validation for upload and download for better security. Please allow the file types ( extensions ) from wpdm settings:

View post on imgur.com


Thanks

May 4, 2021 at 5:19 am in reply to: Cannot turn off auto renew #151750

Sidratul Sohrat
Spectator

For auto-renewal issues, please mail support@wpdownloadmanager.com with your Order Id details. I hope you should get the help

Thanks

May 3, 2021 at 7:07 am in reply to: Download is not working and showing Invalid File Type Error #151675

Sidratul Sohrat
Spectator

The .exe extension is included in the allowed file type and working perfectly from our side. Please make sure you add the .exe extension on the allowed file type and click Save Settings. If you still face the problem give me your site URL and temporary admin login details in a private reply for checking the issue.

Thanks

May 2, 2021 at 6:48 am in reply to: Premium Package Settings Not Saving #151635

Sidratul Sohrat
Spectator

Please deactivate and reactive WPDM, it may help. Also, it may occur because of conflicting somewhere, please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

Thanks

Apr 29, 2021 at 6:56 am in reply to: Support has expired, but paid until July #151426

Sidratul Sohrat
Spectator

Please mail support@wpdownloadmanager.com with your Order Id details. I hope you should get the help

Thanks

Apr 25, 2021 at 7:33 am in reply to: WPDM Setting for Downloading versus Loading in Chrome Browser #151135

Sidratul Sohrat
Spectator

Glad to hear that your problem has solved.

You should not remove the downloadable assets from the Media Library.

Thanks

Apr 24, 2021 at 1:07 pm in reply to: WPDM Setting for Downloading versus Loading in Chrome Browser #151116

Sidratul Sohrat
Spectator

When you attach files from media library as URL WPDM simply redirect to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from server as server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your file is already in the media library, and you want them to download instead of open in browser, please attach those files using the server file browser instead of the medial library file selector. But if you are not attaching file from the server still having the issue please give your temporary admin login info in a private reply with your site URL.

Thanks

Apr 15, 2021 at 3:01 pm in reply to: File with categories and sub-categories #150562

Sidratul Sohrat
Spectator

Please install the WPDM Extended Shortcodes add-on then it will work.

WPDM Extended Short-codes

Thanks

Apr 15, 2021 at 11:21 am in reply to: File with categories and sub-categories #150538

Sidratul Sohrat
Spectator

You can do that with [wpdm_tree category="category-slug"] .

Thanks

Apr 11, 2021 at 4:53 pm in reply to: Purchased Form Lock to add to Free Version – does not work #150290

Sidratul Sohrat
Spectator

Please share your temporary admin login info in a private reply.

Thanks

Viewing 25 posts - 76 through 100 (of 300 total)
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