Nayeem Riddhi

Hello Tom Fluegge,

Hope you are well. Do you want to save File title of attached files as I image attached,

Please kindly check and let me know.

Thank you and kind regards

Sorry for the inconvenience. Does the renewed product is not available on your account page? Please kindly check and let me know.

Thank you and kind regards

Please kindly check the screen options if the required fields are checked or not as I image attached,

Please kindly check and let me know.

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Can you please let me know which option is disappeared, the options are available as the image attached,

Please kindly check and let me know.

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Please kindly check the process first and also share the site login URL.

Thank you and kind regards

Hello Eid Attia,

Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.

Thank you and kind regards

For #1, We are checking, I am going forward it to our related team authority.

For #4, You may have to take a custom upgrade service from here for this issue, https://www.wpdownloadmanager.com/download/custom-upgrade-service/

For #8, It is related to Attire theme. We are checking, I am going forward it to our related team authority.

For #9, I am checking for your requirements and forwarding it to our authority.

For #10, Please kindly set the instruction as I image attached from this page here, https://cheapwpstore.com/wp-admin/index.php ,

Thus, I can check the error.

Please kindly check and let me know.

Thank you and kind regards

You should send an order note from your order details page or talk in live chat earlier for canceling renewal. Please kindly check and let me know.

Thank you and kind regards

I have forwarded your message to our authority. Please kindly check and let me know if you have any queries more.

Thank you and kind regards

For more clear, are you talking about this shortcode appearance edit process?

[wpdm_archive items_per_page=”12″ include_children=1 button_style=”primary” template=”sg-search-results”]

Please kindly check and let me know.

Thank you and kind regards

That might be coming from your customized implemented code, or your custom template. Please kindly check again.

Thank you and kind regards

What are you trying to do/implement in the link template PHP file, Can you please elaborate on it? Please kindly check.

Thank you and regards

Here is the available documentation for hooks, functions for WPDM,

https://www.wpdownloadmanager.com/doc/filter-reference/
https://www.wpdownloadmanager.com/doc/action-reference/
https://www.wpdownloadmanager.com/doc/function-reference/

Please kindly check.

Thank you and kind regards

Hello Johnny,

Hope you are well. Please kindly share the related URL for checking the issue.

Thank you and regards

I have back with information from our team that, your order was renewed on Mar 28, 2024.. Now, we have turned it off. Please kindly check.

Thank you and kind regards

For #1, can you please let me know where the issue is appeaing, you can share the related URL.

For #2, We have not built in shortcode for share button, but you can create this with HTML and use this on your package editor or custom template.

For #3, It has been added with separate add-on now.

For #4, Are you trying to disable this with individual packages?

For #5, I have back with information from our team that, It’s normal for the cart to maintain the original price of a product if a user clicks the “add to cart” button before a price change, as it is designed to not update the price once added.

For #8, Please kindly share the related URL.

For #9, I have seen that, the search icon is already in header menu on your theme.

Please kindly check and let me know.

Thank you and kind regards

I have again forwarded it to our related team authority. Please kindly check and let me know if you have any queries.

Thank you and kind regards

Hello Ibrahim Ahmed,

Hope you are well.

For #1, Can you please elaborate more? please kindly share the related URL. If possible please give your temporary wp-admin login details in a private reply to check the issue?

For #2, If you are using Download PRO, you can customize the template and add share links or buttons

For #3, please kindly check this add-on for your requirement, https://www.wpdownloadmanager.com/download/wpdm-default-values/

For #4, Please kindly check this article, https://www.wpdownloadmanager.com/how-to-disable-comments-in-wordpress/

For #5, For this issue we are checking, I am going forward it to our related team authority.

For #6, Please from this directory wpdm-premium-packages\templates\checkout-cart\cart-form.php remove the Quantity column, also backup the file following this article, https://www.wpdownloadmanager.com/doc/template-files/

For #7, You can use the v2 version now, if it works properly from your site.

For #8, Can you please elaborate more? please kindly share the related URL.

For #9, You can check this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_search_result-shows-search-form/.

Please kindly check and let me know.

Thank you and regards

I have requested from our team that, Please kindly share some package URLs that are pulling guest users, so we can check if there’s any issue with the URLs, as we haven’t made any changes since it was fixed back in September. Please kindly check.

Thank you and kind regards

Hello Bharat Raja,

Hope you are well. And sorry for the inconvenience. Have you sent an order note from your order details page or talked in live chat earlier? Please kindly check and let me know.

Thank you and kind regards

I have forwarded your message to our authority. Please kindly check and let me know if you have any queries more.

Thank you and kind regards

Hello Dang Su,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

We have refunded the order #WPDM6557CF5E7CE8D. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

For unique URL/link for each document, the locked packages single file download option will not be visible. And while downloading the package it will give a zip file for all files for the related packages. I hope yu have understood. Please kindly check.

Thank you and regards