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Nayeem Riddhi

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Oct 30, 2024 at 12:23 pm in reply to: Icons are not visible on the front end #200873

Nayeem Riddhi
Moderator

Please check the file package settings again and also clear your site cache. Please kindly check and let me know.

Thank you and kind regards

Oct 30, 2024 at 11:59 am in reply to: Problem with the advanced access control plugin #200871

Nayeem Riddhi
Moderator

Our team developer maybe reviewed your requirements, he asking for access, if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Oct 30, 2024 at 11:09 am in reply to: Search field for all packages shortcode #200867

Nayeem Riddhi
Moderator

Your credentials are not working. Please kindly check.

Thank you and kind regards

Oct 30, 2024 at 11:08 am in reply to: Guest Checkout #200866

Nayeem Riddhi
Moderator

Ok, let me know the issue is while guest payment done it doesn’t go to order page or your defined thank you page. Please kindly elaborate on it.

Thank you and kind regards

Oct 30, 2024 at 10:55 am in reply to: Favourites Shortcode #200864

Nayeem Riddhi
Moderator

You can use this shortcode, here, one tab has favourites for favourites item, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_profile-public-profile-short-code/. Please kindly check.

Thank you and regards

Oct 30, 2024 at 10:49 am in reply to: Problem with the advanced access control plugin #200863

Nayeem Riddhi
Moderator

Premium Packages – Sell Digital Products Securely is a free plugin. And I have information from our team that, Premium packages will not appear in My Downloads section due to high precedence. Please kindly check.

Thank you and kind regards

Oct 30, 2024 at 9:23 am in reply to: Problem with the advanced access control plugin #200857

Nayeem Riddhi
Moderator

I think the My Downloads issue is appearing with premium packages and Premium Packages – Sell Digital Products Securely add-on. Normal Packages without selling price should come in My Downloads section. Please kindly check.

Thank you and kind regards

Oct 30, 2024 at 9:18 am in reply to: Guest Checkout #200856

Nayeem Riddhi
Moderator

Sorry for the delay. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue in detail?

Thank you and regards

Oct 30, 2024 at 9:15 am in reply to: Icons are not visible on the front end #200854

Nayeem Riddhi
Moderator

Can you please kindly more elaborate on the issue, what you are facing? Please kindly check.

Thank you and regards

Oct 30, 2024 at 9:05 am in reply to: Icons are not visible on the front end #200851

Nayeem Riddhi
Moderator

Please kindly check now, https://spacel.it/?page_id=2690, you have to remove thumb=1 parameter from shortcode for showing icon as per documentation, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/. Please kindly check and let me know.

Thank you and kind regards

Oct 30, 2024 at 6:28 am in reply to: Problem with the advanced access control plugin #200848

Nayeem Riddhi
Moderator

Hello,

I have back with information from our team that, Premium packages will not appear in My Downloads section due to high precedence. Please kindly check.

Thank you and kind regards

Oct 30, 2024 at 3:03 am in reply to: Icons are not visible on the front end #200847

Nayeem Riddhi
Moderator

Can you please kindly let me know which page/link template you are trying, you should use [icon] template tag in your related template too. please kindly check and let me know.

Thank you and kind regards

Oct 30, 2024 at 2:27 am in reply to: Search field for all packages shortcode #200846

Nayeem Riddhi
Moderator

Hello Reggie Scott,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Oct 30, 2024 at 2:09 am in reply to: Download Limits Add-On Not Tracking Properly #200845

Nayeem Riddhi
Moderator

Shall I check again? Please kindly let me know , have you checked my attached video? It was working properly as expected from my end. Please kindly check and let me know.

Thank you and kind regards

Oct 30, 2024 at 2:02 am in reply to: Error when activating plugin #200844

Nayeem Riddhi
Moderator

I have just downloaded the latest version from my account, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, and install on your site. Please kindly let me know, how can I help you more.

Thank you and kind regards

Oct 30, 2024 at 1:58 am in reply to: “No preview available” #200843

Nayeem Riddhi
Moderator

I have read that. Please kindly let me know which site I can test now, that the preview is not working for you. Please kindly check.

Thank you and kind regards

Oct 30, 2024 at 1:55 am in reply to: Feature Suggestion for Premium Package #200842

Nayeem Riddhi
Moderator

Hello HappyHelper,

Hope you are well. For you knowledge i am sharing some documentation link with you, please kindly check if those help you, membership shortcodes page, https://www.wpdownloadmanager.com/doc/wordpress-pro-membership-shortcodes/, Elementor add-on, https://www.wpdownloadmanager.com/download/download-manager-addons-for-elementor/. Please kindly check and let me know how can I help you more.

Thank you and kind regards

Oct 30, 2024 at 1:35 am in reply to: Div Classes #200841

Nayeem Riddhi
Moderator

Hello HappyHelper,

Hope you are well. We have generally used bootstrap skeleton, you can check the doc here https://getbootstrap.com/docs/5.3/getting-started/introduction/ for bootstrap. For more interactive design templates, please check Downloads > Templates > Import Template as I image attached,

screenshot-56

Please kindly check and let me know.

Thank you and kind regards

Oct 30, 2024 at 1:24 am in reply to: Favourites Shortcode #200840

Nayeem Riddhi
Moderator

Hello Marcus Wareham,

Hope you are well. Thanks for writing to us. You can use [fav_button] template tag, for more related favorite template tags, please kindly check the doc here, https://www.wpdownloadmanager.com/doc/templates/template-tags/. Please kindly check and let me know.

Thank you and kind regards

Oct 29, 2024 at 3:32 pm in reply to: Guest Checkout #200787

Nayeem Riddhi
Moderator

I shall try to check the issue tomorrow early morning here. Thanks for your appreciation.

Thank you and kind regards

Oct 29, 2024 at 3:31 pm in reply to: Icons are not visible on the front end #200786

Nayeem Riddhi
Moderator

Hello Alessandro Sardino,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Oct 29, 2024 at 2:36 pm in reply to: Error when activating plugin #200782

Nayeem Riddhi
Moderator

Please check now, I have installed on your side the latest pro version, https://cso.chariotcr.com/wp-admin/edit.php?post_type=wpdmpro, It is working properly as expected, https://cso.chariotcr.com/download/wpdm-test/. Please kindly check.

Thank you and kind regards

Oct 29, 2024 at 1:51 pm in reply to: Error when activating plugin #200780

Nayeem Riddhi
Moderator

We have to check it, please let me know which plugin you have purchased. If possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Oct 29, 2024 at 1:43 pm in reply to: Error when activating plugin #200778

Nayeem Riddhi
Moderator

If plugin is working properly we can’t be able to refund as usual, but For cancelling auto-renew please send an order note from this Page by following This . Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.

Thank you and kind regards

Oct 29, 2024 at 11:20 am in reply to: Guest Checkout #200776

Nayeem Riddhi
Moderator

For setup guest download page, please check this article, https://www.wpdownloadmanager.com/how-to-use-guest-checkout-and-download/

And if you have already set return URL, then it should work as expected after payment complete. Please kindly check and let me know.

Thank you and kind regards

Viewing 25 posts - 1,701 through 1,725 (of 19,394 total)
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