Nayeem Riddhi

It basically creating new packages in default mode. I shall update you if it possible for updating the existing ones or not.

Thanks.

Is there any template you have made with [download_url] tag? because this tag has a base URL. It needs to exclude the URL first. if it has been made, please share the package URL.

Thanks.

Hi,

This is required some customization. please knock here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade, for this

Thanks.

Hi,

checking your issue. can you exactly point out which package is related to this issue? you can provide a screenshot or share URL. please let me know.

Thanks.

Can you please adjust the settings from Downloads > Basic as I image attached for Unmask download link,

I hope it may help you

Thanks.

Now everything is working fine, after the flush the cache as I image attached,

Please check

Thanks.

It is working fine from my side,

please check if any third party extension installed in your browser.

Thanks.

• This reply was modified 5 years, 9 months ago by Nayeem Riddhi.

I was checking. Now suddenly it has been logged out. please check

Thanks.

I think now everything is working fine. I have activated the download-manager plugin again. please check.

Thanks.

Please deactivate your theme or WPDM plugin from your Cpanel or through FTP access. then try again looking for where the conflict creating.

Thanks.

Please try again yourself. I can’t able to log in.

Thanks.

I can’t able to switch theme. Can you please check to switch theme to others if there any conflicts remained. please let me know then.

Thanks.

Hello,

Have you modified the single-wpdmpro.php file? I can’t able to see the download link of the packages. However dashboard interface is working now, I have enabled Bootstrap CSS from settings.

Thanks.

The credentials are showing incorrect. Showing this message

ERROR : The username or password you entered is incorrect.

please check.

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Hi,

Your site login URL too

Thanks.

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Yes, one user needs to input email in the locked package. like, when user will enter their email address to download the package the email automatically will be added to your selected MailChimp list.

Hope you have understood.

Thanks.

And for the dashboard, you need this add-on, Premium Packages – Sell Digital Products Securely for Purchases option, and this add-on WP Pro Membership for Subscriptions option.

Thanks.

Yes, please let me know if you are facing any issue.

Thanks.

You are welcome 🙂

There are many issues in your CSV file, like the icon, preview column values. please check the https://www.wpdownloadmanager.com/doc/bulk-import/ for the column values or follow the sample.csv file.

Thanks.

Have you set Email Download Link to those packages? please share the package URL and if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks.

Please check the Package Settings > Allow Access option as I image attached,

Thanks.

Now everything is working fine. please check.

Thanks.