Nayeem Riddhi

The normal select file and attach option is also not working. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking.Please kindly check and let me know.

Thank you and kind regards

Hello Pete Amer,

Hope you are well. And sorry for the inconvenience. Can you please share the related URL where the issue is appearing? if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Please use this filter in your theme functions.php file,

 add_filter( 'wpdm_get_files', function( $files, $ID ) {
    uasort( $files, function( $a, $b ) {
        return strcasecmp( basename( $a ), basename( $b ) ); // Sort by title
    });
    return $files;
}, 10, 2 );

I hope it should work properly for you now. Please kindly check and let me know.

Thank you and kind regards

For #1, We have fixed the issue, update has been released for the add-on.

For #8, I have added the below CSS from Customizer > Additional CSS

body.sticky-menu{
	position: unset !important;
}
@media (min-width: 1000px) {
	body.sticky-menu{
	  position: unset !important;
    }
}

now it is working as expected.

Please kindly check and let me know.

Thank you and kind regards

Sorry for the inconvenience. Does the renewed product is not available on your account page? Please kindly check and let me know.

Thank you and kind regards

Can you please let me know which option is disappeared, the options are available as the image attached,

Please kindly check and let me know.

Thank you and kind regards

Hello Eid Attia,

Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Please kindly check and let me know.

Thank you and kind regards

You should send an order note from your order details page or talk in live chat earlier for canceling renewal. Please kindly check and let me know.

Thank you and kind regards

For more clear, are you talking about this shortcode appearance edit process?

[wpdm_archive items_per_page=”12″ include_children=1 button_style=”primary” template=”sg-search-results”]

Please kindly check and let me know.

Thank you and kind regards

What are you trying to do/implement in the link template PHP file, Can you please elaborate on it? Please kindly check.

Thank you and regards

Hello Johnny,

Hope you are well. Please kindly share the related URL for checking the issue.

Thank you and regards

For #1, can you please let me know where the issue is appeaing, you can share the related URL.

For #2, We have not built in shortcode for share button, but you can create this with HTML and use this on your package editor or custom template.

For #3, It has been added with separate add-on now.

For #4, Are you trying to disable this with individual packages?

For #5, I have back with information from our team that, It’s normal for the cart to maintain the original price of a product if a user clicks the “add to cart” button before a price change, as it is designed to not update the price once added.

For #8, Please kindly share the related URL.

For #9, I have seen that, the search icon is already in header menu on your theme.

Please kindly check and let me know.

Thank you and kind regards