Nayeem Riddhi

Hello @cbenson583,

Hope you are well. and sorry for the inconvenience. The issue package you have shared https://hr.gsu.edu/download/cluster-hiring-for-research/?wpdmdl=6541804 is working fine from my side. However, we suggest that,

If you have a 500 error revealed in your Browser console, it’s mainly due to a PHP Error, And

It’s mainly due to several factors :
– the CURL extension isn’t installed as it’s required by this plugin
– the allow_fopen instruction is not enabled
– your Memory limit is too low (you will need at least 128M, 64M is pretty low!)

Server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause…

If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

If you weren’t able to resolve the issue by either resetting your plugins and renaming your .htaccess file, we may be able to help, If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

For more details, you can check this article, https://www.wpdownloadmanager.com/9-common-wordpress-errors-and-how-to-fix-them/

and this article too, https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

please check and let me know then

Thank you and regards

Hello @payne,

Hope you are well. and sorry for the inconvenience. Can you please give your temporary wp-admin login details in a private reply for checking/adjusting the issue

Thank you and regards

Hello @sadorno,

Sorry for the missing, please check now, https://mlsstoolkit.com/wpdm-test/, It was coming from PHP code that I cloned from another template. please let me know if you have other issues

Thank you

Hello @tony-cmm

Glad to hear that, your problem has been resolved. please let me know if you have other queries

Thank you

Hi @juan_ateb,

please let me know if you have other queries and glad to hear that, your problem has been resolved

Thank you

Hi @sadorno,

Extremely sorry for your issue. Can you please adjust image width and height from here,

<img width="600" height="600" src="[preview]" class="" alt="">

I hope it will be easy for you to edit from the template. and we have template tag docs here,

https://www.wpdownloadmanager.com/doc/templates/template-tags/,

you can use your own tag according to your choice in the custom templates. and for the 404 issue, it may cause the server issue too

Thanks for your appreciation

Hello @bpw1133,

Hope you are well. please let me know, has the problem been resolved from your side or not

thank you and regards

Hello @bebold,

Can you please update your copy to the latest version. please let me know then if the translation issue get resolves from your side

Thank you and regards

Hello @zerodoc,

We have found the issue, soon you shall get an update about this

Thank you

Hi @ktech,

Can you please check the Avada theme style/script option too? I hope there you may get an option for the script conflict. please let me know then if it helps you

Thank you and regards

Hello @csciences

Really sorry for your inconvenience. Can you please share the PHP log error info for the critical errors that are coming for downloading the packages? we shall try to solve the issue from your side

Thanks for your appreciation

Hi @recyclart,

Can you please share the related URL and if possible give your temporary wp-admin login details in a private reply for checking the issue. We shall try to assist you to solve the issue

Thank you and regards

Hello @lionel-fromentdatasweet-fr

Sorry for the little inconvenience. we have found the issue related WPDM – Advanced Access Control add-on. I hope soon you shall get an update about this

Thank you and regards

Hello @dixeed,

Hope you are well. Can you please elaborate on what you are trying to do and what outcome you have got? if possible Please, give your temporary wp-admin login and FTP credentials details in a private reply for checking the issue.

Thank you and regards

Hello @ktech,

This warning is showing while trying to access your site

please check

Thank you

Hello @mikemuller,

Really sorry for your inconvenience. please mail here support@wpdownloadmanager.com highlighting your issue. I hope you should get the help

Thank you and regards

Hello @sadorno,

please check the reply here

Thumbnails Not Showing Up

Thank you

Hi @sadorno,

Hope you are well. I have adjusted your issue now. I have made a new template template_new from Templates > link-template section, then from template_new link-template, i have added this portion,

<img width="600" height="600" src="[preview]" class="" alt="">

Now packages featured image working,

WPDM TEST

please check here. I hope you will be satisfied with this solution

Thank you and regards

Hello @pierreg,

Hope you are well. and sorry for your inconvenience. For problem #1, Arrange the categories by alphabet may not possible yet. Order by creation will work fine.

For problem #2, All categories translation issue, we are looking for fixing that

And For problem #3, I shall look solution for this issue from the base code from your side. please knock me here with a reply, if i missed it

Thank you again

Hello @juan_ateb

Thanks for your appreciation. Doc is already updated, I think you have missed this step

remove all files from {active-theme}/download-manager except the ones you need to modify

from this doc,

Template Files

Thank you again

Hello @juan_ateb,

Sorry for the inconvenience. and here has a mistake you should append a dir called link-templates. Like

/ATEBComplianceMembersDev/wp-content/themes/basic-child/download-manager/link-templates/link-template-card-download.php

Then I hope it should work fine

Thank you and regards

Hello @archatlweb

Extremely sorry for such kind of inconvenience you are facing. we are always here if you face any trouble with your business. we are always looking for giving you a better user experience and performance of our products. I hope regarding your issues corresponding authority should look over these. Thus, you will get more flexibility and efficiency with your work. let me know if you have more queries or help

Thank you and regards

Hello @Jerry_Haugen,

Hope you are well. For #problem_one, I have checked several times Add To Cart functionality, and it is ok, if it happens frequently, please let me know

And For #problem_two, please check the doc for PayPal setup for the transaction of your packages, https://www.wpdownloadmanager.com/doc/using-premium-package/setting-up-paypal-smart-button-for-premium-packages-digital-ecommerce-plugin/ carefully

Please let me know if you need further help

Thank you and regards

Hello @cobo,

Glad to hear that, your problem has been resolved and a great explanation. please let me know if you need more help or you have queries further that I may help you

Thank you and regards

Hello @piano-social,

I have found the issue, soon you shall get an update about this

Thank you