Forum Replies Created
Hi @promultis,
For making the update, please simply click the Save Settings again for the license key option from Downloads > Settings > License, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time. please check and let me know if your issue resolves or not
thank you and regards
Hi @ovoigt,
Sorry for the inconvenience. please follow this doc, for making back-up your files, https://www.wpdownloadmanager.com/doc/template-files/, it will not lose after the update again unless your theme update
Thank you and regards
Hello @esseanet,
Please check now, the left sidebar has appeared, i have adjusted your theme style.css with the below code,
li.wpdm-cat-item .btn {
background-color: #949494 !important;
}https://www.exallievipuglia.it/area-download/#/editoria
please clear your site cache or press CTRL + F5 for your browser if you are using windows for watching the effect.
thank you and regards
Hi @ovoigt,
For the link-template-default-old.php issue, the template should be residing in the related directory like plugins/download-manager/tpls/link-templates or from the Downloads > Templates section. I think it is missing there. please check
Thank you and regards
Hello @ovoigt,
After updating to the latest version WPDM Extended Short-codes add-on,
, https://www.wpdownloadmanager.com/download/wpdm-extended-short-codes/, [wpdm_tree] shortcode is working fine now. I have tested here, https://gymnasium-brake.info/wpdm-test/
Thank you and regards
Hello @gkmockups,
Hope you are well. And I have found your issue. soon you shall get an update about the issue
Thank you and regards
Hello @riccardogt,
Hope you are well. Can you please share your related URL and if possible please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you
Hello @ovoigt,
Hope you are well. sorry for the inconvenience. [wpdm_tree] shortcode is working fine from my side. Can you please give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello @rebecca-dack,
Hope you are well. and extremely sorry for the inconvenience. We have found the issue, and the update will be available within the next 24 hours
Thank you and regards
Hello @esseanet,
Hope you are well. and sorry for the inconvenience. Can you please share the related URL for checking the issue in a close look, if possible, Please, give your temporary wp-admin login details in a private reply for checking the issue
Thank you and regards
Hello @lpwebsite,
Hope you are well. and sorry for the inconvenience. please, give your temporary wp-admin login details and FTP credentials in a private reply for checking the issue
Thank you and regards
Hello @aichbachtaler,
Hope you are well. and sorry for the inconvenience. I have checked your issue in detail. I hope soon I can update you about the issue
Thank you and regards
Hello @bebold,
Hope you are well. Login page all texts are translated ready and also working fine from my side. I have checked that, you are using Loco Translate for your site translation. If you are using auto-translate for your plugin, it might help. otherwise, you have to translate words manually. please check. I hope it will work fine from your site too
Thank you and regards
Hello @meppovic,
Please let me know any issue regarding the google drive add-on, I hope it will also work fine from your side
Thank you and regards
Hello @payne,
Glad to hear that, the problem has been resolved now. We shall look over the issue and hope that related authorities will also look into the issue thereby
Thank you and regards
HI @simstim,
Glad to hear this your problem has been resolved. BTW, for adjusting the button size, you may check this option as I image attached, Download > Settings > User Interface
I hope it will resolve your problem
Thank you and regards
Hello @odessu,
I have checked that, you are using a very old version of WPDM, can you please update it to the latest version, please let me know then if it resolves your issue
Thank you and regards
Hello @ktech,
There are many options in the Avada theme for adjusting, have you checked them, or has the problem been resolved from your side now? please let me know
Thank you and regards
Hello @meppovic,
Can you please share which shortcode is not working and its related URL, And I have checked that, login is working fine here, https://softportal.cz/wpdm-test/. And the issue you claimed with the google drive add-on, but it is not installed on your side. please check and let me know.
Thank you and regards
Hello @beemateseniorenanimatie,
I have checked your issue found an issue regarding the 500 error in the browser console when redirecting from the cart page , please check my attached image
For that, we suggest that,
If you have a 500 error revealed in your Browser console, it’s mainly due to a PHP Error, And
It’s mainly due to several factors :
– the CURL extension isn’t installed as it’s required by this plugin
– the allow_fopen instruction is not enabled
– your Memory limit is too low (you will need at least 128M, 64M is pretty low!)
Server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause…
If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.
If you weren’t able to resolve the issue by either resetting your plugins and renaming your .htaccess file, we may be able to help, If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.
For more details, you can check this article, https://www.wpdownloadmanager.com/9-common-wordpress-errors-and-how-to-fix-them/
and these articles too, https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-failed-to-load-resource-error-in-wordpress/
please check and let me know then
Thank you and regards
Hello @beemateseniorenanimatie,
Hope you are well. and sorry for the inconvenience. Checking your issue now
Thank you
Hello @pindrop,
Hope you are well and sorry for some late. For adjusting the download link from the shortcode home page, you may use this file code,
The download link and view details link is responsible for code on line number 99-100
Please copy /wpdm-archive-page/src/Templates/Flat/views/flat.php file to /{theme}/download-manager/wpdm-archive-page/flat.php for making backup file for the next update
and similarly from the same directory, aps-content-cat.php file with the below code file
However, we are adding an additional option for that shortcode with the next update
and for your dropdown to the current category position, it may need customization of the code and you may also need to knock our customization team
Thank you and regards
Hello @ikram_dirujii,
Hope you are well. Sorry for the problems created from your side. you have claimed some major problems from your side. Can you please give your temporary wp-admin login details in a private reply for checking/adjusting those issues.
Thank you and regards