Nayeem Riddhi

Hello @ianchestnut,

Hope you are well. I have checked that, you are using the Avada theme. I think from the Avada Theme settings there may be a conflict between style/scripts. Can you please check to adjust the options of Avada Theme?. I hope it may help you. please let me know then

Thank you and regards

Hello @misterspok,

Hope you are well. For #1, Yes, it is possible, you can customize the email template from the Downloads > Templates > Email Templates > Email Lock Notification as I image attached here,

And for #2, For now, the download link will be available for the Customer who will fill up the Email lock form with an email, however, there is also available an option for getting the information about who has downloaded the package, from Downloads > Subscriber > Email Lock section as I image attached,

I hope these options may help you

Thank you and regards

Hello @raul-queiroga,

If you are trying to overwrite the existing package you can add Column headings for CSVfile: ID, it will be your package ID. For new categories, it will save as a new category name. otherwise, the existing package category will overwrite it. I hope you have understood. please let me know if you have other queries

Thank you

Hello

You can edit this CSV file with your own data, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv, please check

Thank you

Hello @bebold,

Extremely sorry for your inconvenience. I have found some typo mistake belongs to translation and forward to our developer team, I have confirmed from our developer team that it will be adjusted in the next update

Thank you

Hi @ikram_dirujii,

Please use this Pastebin code,

https://pastebin.com/WTZ1KAaT

I have added the below lines download-manager\src\Package\views\all-packages-shortcode.php file in line number 288

$data['download_link'] = "<a target='_blank' class='btn btn-primary' href='".get_permalink($data['ID'])."'>"."Download"."</a>";
$download_link = $data['download_link'];

commenting out this line

//$data['download_link'] = WPDM()->package->downloadLink($data['ID'], 0, array('template_type' ► 'link'));

I hope it should open a new tab for the related packages

and for making back up the file for the next update, please follow this doc, https://www.wpdownloadmanager.com/doc/template-files/

thank you and regards

Hello @raul-queiroga,

I have checked your CSV files. But they are not well-formed. Please follow this doc for making the CSV file properly, https://www.wpdownloadmanager.com/doc/bulk-import/ and this is a demo CSV file how should you make the CSV file, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv, please check and follow it. I hope you should get the help

Thank you and regards

Hello @aichbachtaler,

I have checked that you are using WPDM Version 5.3.5. Can you please tell me when the error generally occurs? let me know then

Thank you

Hello @stefanietrackerdesigns-com,

Is the order of the attached files is ok? please check my attached Gif Image

and let me know

Thank you

Hello @rsoftmi,

please add the following code in your wp-config.php

define('WPDM_ADMIN_CAP','edit_posts');
 define('WPDM_MENU_ACCESS_CAP','edit_posts');

I hope it will then help you

Thank you and regards

Hello @jm,

Hope you are well. And sorry for the inconvenience. Can you please give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello @polkadotchair,

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you

Glad to hear that, your problem has been resolved

Thank you

Hello @raul-queiroga,

Hope you are well. And sorry for the inconvenience. Can you please share your CSV file here? if possible, can you please give your temporary wp-admin login details in a private reply too for checking the issue.

Thank you and regards

Hello @polkadotchair,

I have checked from my testing site. It is working fine here

Thank you

Hello @9seeds,

Hope you are well. You shall find the option from Downloads > Templates > Import Template as I image attached

please check

Thank you

Hello @polkadotchair,

Hope you are well. And sorry for the inconvenience. Can you please give your temporary wp-admin login details in a private reply for checking the issue

Thank you

Hello @dmkjr,

Hope you are well. And sorry for the inconvenience. Can you please give your temporary wp-admin login details in a private reply for checking the issue

Thank you

Hi @gankush12,

Hope you are well. Are you missing the option from Appearance > Menus/Widgets? please check those or you may can elaborate more on your issue

Thank you

Hello @aichbachtaler,

I have checked your issue. Download Manager is working fine with the latest version from your side. The pages were giving error making conflict with Beaver Builder Plugin. Have you used such a module that can make conflict with WPDM’s latest version for those pages? please elaborate on it or you may also check that

Thank you and regards

Hello @aichbachtaler,

Checking your issue

Thank you

Hello @rural-info,

I think the attached path for your PDF file is not correct, please check my attached image

I hope it may help you

Thank you

Hello @rural-info,

Can you please share the page URL showing the only PDF for related packages? Hearing back from you

Thank you

Hello @stefanietrackerdesigns-com,

Sorry for some late, can you please share the related package too for checking the issue

thanks for the appreciation

Hello @ikram_dirujii,

Please give your temporary wp-admin login details in a private reply too, previous token is not working

Thank you