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Nayeem Riddhi

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May 4, 2021 at 1:48 pm in reply to: Memberships – Manage user FATAL ERROR #151803

Nayeem Riddhi
Moderator

Hi,

Please activate this add-on https://www.wpdownloadmanager.com/download/premium-package-wordpress-digital-store-solution/, for the pricing setting, thus the error will disappear

thanks

May 4, 2021 at 12:09 pm in reply to: Cannot upgrade WPDM – PDF Stamper from version:2.0.3 to 2.0.4 #151789

Nayeem Riddhi
Moderator

For add-on for now,

1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version

thanks

May 4, 2021 at 12:07 pm in reply to: Avada theme conflicts #151788

Nayeem Riddhi
Moderator

please adjust the download button size option as I image attached from Downloads > Settings > User Interface

Image 2021-05-04 at 6.02.22 PM

I hope you should get the help

thanks

May 4, 2021 at 11:56 am in reply to: How to force generated img of pdf_thumb to take the full size? #151785

Nayeem Riddhi
Moderator

It can be an issue too for margin, padding among the images, please try to inspect the element from the browser. I hope you should get the resolution

thanks

May 4, 2021 at 11:41 am in reply to: Gallery code not working in page template #151783

Nayeem Riddhi
Moderator

please use [thumb_gallery_WxH] template tag instead of [gallery_WxH], it will returns all attached additional image thumbnails with specified width ( W ) and height (H) if available, every thumbnail is linked with original image

thanks

May 4, 2021 at 10:54 am in reply to: WPDM – Archive Page Language strings #151775

Nayeem Riddhi
Moderator

This message is showing while try to login as I image attached

Image 2021-05-04 at 4.53.20 PM

please check

thanks

May 4, 2021 at 10:50 am in reply to: Bug in [wpdm_all_packages] when sorting by date #151774

Nayeem Riddhi
Moderator

Does this problem only occur in the non-english language? please let me know

thanks

May 4, 2021 at 9:50 am in reply to: downloads not shown #151771

Nayeem Riddhi
Moderator

please your site login URL too

thanks

May 4, 2021 at 9:49 am in reply to: Package Size feature not working on newly importing files #151770

Nayeem Riddhi
Moderator

Are you trying to open a new tab, for this shortcode download package,

[wpdm_all_packages items_per_page=15 jstable=1 thumb=1 categories="dump-files" order_by="publish_date" order="DESC" cols="title,download_count,package_size|publish_date|download_link" colheads="File Name|Update Date|Download::155px"]

please let me know

thanks

May 4, 2021 at 9:22 am in reply to: How to delete messages #151766

Nayeem Riddhi
Moderator

please share your related URL, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

May 4, 2021 at 9:20 am in reply to: Latest version? #151765

Nayeem Riddhi
Moderator

Sorry for that little confusion, we are adjusting it next upgrade

thanks

May 4, 2021 at 9:15 am in reply to: Guest user downloading #151764

Nayeem Riddhi
Moderator

When you have set the Allow Access role to All Vistors, then it is giving User role to Guest as a download user, please let me know, how can I more help you

thanks

May 4, 2021 at 9:00 am in reply to: Profile image error in dashboard #151763

Nayeem Riddhi
Moderator

please share your related URL, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue

Thanks

May 4, 2021 at 8:58 am in reply to: Blocking Download Page to show up #151762

Nayeem Riddhi
Moderator

You can check this option as I image attached for Download > Settings > Basic

allow_access

it will hide the download page for certain role

you can adjust the options too for certain roles,

Image 2021-05-04 at 2.53.41 PM

I hope those may help you, please let me know if you need other clarification

thanks

May 4, 2021 at 8:06 am in reply to: Latest version? #151757

Nayeem Riddhi
Moderator

You can also try updating the PRO plugin this way, please simply click the Save Settings again for the license key option from Downloads > Settings > License, which will regenerate the access token. Finally, go to the plugins page and the update will work fine this time

and for add-on for now,

1 ) Download the latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
2 ) Install the latest version

thanks, I hope you have understood

May 3, 2021 at 4:21 pm in reply to: Package Size feature not working on newly importing files #151731

Nayeem Riddhi
Moderator

For problem 1, you may use items_per_page for your related packages with the pagination,

For Problem 2, you may check adjusting Download > Settings > User Interface style/scripts settings

For Problem 3, Can you please share the related URL, please

thanks

May 3, 2021 at 4:09 pm in reply to: Translation Problem #151727

Nayeem Riddhi
Moderator

Some data are stored in the options field, I think WPML has a feature to translate option fields data. However, it is not related to WPDM. you may also contact the WPML support team too, please let me know if the problem resolves on your side

thanks

May 3, 2021 at 4:04 pm in reply to: Google Drive Integration Error #151726

Nayeem Riddhi
Moderator

If it is working now, I have checked with my own credentials, you may also check with your own credentials

thanks

May 3, 2021 at 3:59 pm in reply to: [wpdm-archive] not showing documents when page loads #151724

Nayeem Riddhi
Moderator

I have checked that, shortcode,

[wpdm_archive button_style="default" template="link-template-default" cols=1 items_per_page="10" orderby="title" order="ASC" login=1]

is working fine here, https://mpcdev2.wpengine.com/wpdm-test, can you please elaborate on this?

thanks

May 3, 2021 at 3:33 pm in reply to: Google Drive Integration Error #151723

Nayeem Riddhi
Moderator

It is working fine from our side, can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

thanks

May 3, 2021 at 3:20 pm in reply to: Please cancel auto renew on Order# 5cd87a9f63033 #151720

Nayeem Riddhi
Moderator

For auto-renewal issues, please mail support@wpdownloadmanager.com with your Order Id details. I hope you should get the help

Thanks

May 3, 2021 at 3:17 pm in reply to: wpdm-archive filter bug #151719

Nayeem Riddhi
Moderator

Hi,

I think individually tags and categories are working fine from your side, for working simultaneously tags and categories we shall look over this and try to adjust within the next updates

thanks

May 3, 2021 at 1:40 pm in reply to: Problem with Download Manager Pro (Backend Error) – v. 5.2.4 #151715

Nayeem Riddhi
Moderator

I think your problem has been resolved now, Glad to hear this your problem has been resolved

thanks

May 3, 2021 at 1:36 pm in reply to: WPDM – Archive Page Language strings #151713

Nayeem Riddhi
Moderator

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

May 3, 2021 at 1:35 pm in reply to: How to get the new updates for each new version ?? #151711

Nayeem Riddhi
Moderator

Are you searching for a changelog option for the WPDM PRO plugin, please check here, https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/, I hope it may help you

thanks

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