Nayeem Riddhi

Hello Mark,

Hope you are well. Can you please elaborate on which email template you are using and please elaborate more on your issue, if possible, please share some screenshots

Thank you and regards

Hello Mark,

Hope you are well. You shall get the option from Downloads > Templates > Import Template as I Image attached

please check

Thank you and regards

Hello pkross,

Hope you are well. Can you please more elaborate on your issue? if possible, please share some screenshots and please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Hello CLARA,

You can use your custom template as the following shortcode,

[wpdm_archive_flat order_by=”post_title” template="your link-template ID" order=”asc” category=”boletines-2021″ items_per_page=”999″]

here, in the template parameter, you can put your custom link template ID. You can put template tag [pdf_thumb_WxH] in your custom link template. For more shortcode parameters you can visit the add-on page,

WPDM Directory Add-on

please check

Thank you and regards

Hello pkross,

Hope you are well. I think it is a duplicate ticket of yours. So, I am moving it to archive. we shall check your ticket with other tickets

Thank you and regards

Hello Matthew,

Hope you are well. you can use like this

echo WPDM()->package->getMasterDownloadURL($post->ID);

please check and let me know if it works for you

Thank you and regards

Hello Alesandro,

I have referred and talked with the issue with our team. I shall again remind about the issue to our related developer.

Thank you and regards

Glad to hear this your problem has been resolved. If you get some moments and if you like our plugin as well as support, can you please give us a 5* here. It will inspire us a lot.

Thank you

Hello CLARA,

We have a template tag called [pdf_thumb_WxH] that will show Image Thumbnail From the attached PDF file with specified Width ( W ) and Height (H), you can use it in your link template. For more template tags, you can check this doc,

https://www.wpdownloadmanager.com/doc/templates/template-tags/

please check and let me know

Thank you and regards

Hello Ricardo,

Hope you are well. And sorry for the inconvenience. Can you please share the related URL?

if possible, Can you please give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Hello Lollen,

Hope you are well. And sorry for the inconvenience. Are you using this shortcode in your editor

https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/

if possible, Can you please give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Can you please check this demo,

https://demo.wpdownloadmanager.com/wpdmpro/accordion/

And it is related to this add-on,

WPDM Accordion

please check and let me know

Thank you and regards

Hello ITR,

Hope you are well. Can you please more elaborate on your query, please? If you locked any package with any lock option, there will open the lock fill up a form each time before downloading. Moreover, there is also available a master download option section as I image attached

Please check and let me know

Thank you and regards

Hello Andrew,

Can you please open a new ticket for your issue, please? we shall check it

Thank you and regards

Hi Lollen,

Hope you are well. Can you please check this demo,

https://demo.wpdownloadmanager.com/wpdmpro/tree-view/

It is based on [wpdm_tree] shortcode,

And the add-on related to this,

WPDM Extended Short-codes

please check and let me know

Thank you and regards

Hello Anh Tuyet,

Sorry to hear the issue. Can you please make a test video for us on which issue is appearing on your side? Cart To Checkout working Uninterruptedly from my side. It will be better if you share the issue, thus we shall investigate it properly

Thank you again

Yes, Thomas. that has to do.

Thank you

Hi Thomas,

No, It is coming from the JS file. We may not able to work around it with the theme functions.php. There may need customization or find a way to adjust it.

Thank you and regards

Hi Thomas,

We have no such dynamic option for preloader for now, but you can change the loader SVG file from this directory

wp-content\plugins\download-manager\assets\images\loader.svg

there are also other SVG files too there, you can rename those to the loader for getting your requirements. I hope this may can help you

Thank you and regards

Hello JUNTO LLC,

We are really sorry for having such an issue. you can mail support@wpdownloadmanager.com regarding the issue

Thank you and regards

Hi Thomas,

Hope you are well. Do you want to change lock package preloader, please let me know

Thank you and regards

Hello Dieter,

We are busy with updating many features. Hope that it will be soon

Thank you and regards

Hello Joel,

We have a queue for updating. Hope that it will be soon

Thank you

You are welcome too 🙂

Thank you and regards

Hello JUNTO LLC,

We have discussed your issue with our CEO, the error is mainly raised from that plugin. If any error appears from our plugin or any indication. we should investigate it properly for resolving this issue. So, we can’t be getting any hint or browser console error, and we can work with it forwardly. I have you have understood the situation.

Thank you again and regards