Forum Replies Created
Hello Mahdi,
I have added the below code for fixing going outside of the Card UI, it is now in fullwidth with the div,
.w3eden .card {
overflow: hidden;
}I have added the code in your Customizer > Additional CSS section
please check now, if it works for you
Than you and regards
Hello Patrick,
Hope you are well. Can you please share the related URLs? if possible, Can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Philip,
Hope you are well. And sorry for the inconvenience. jstable=1 is working fine for wpdm_all_packages shortcode from my side. Can you please share the related page URL? if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello welswebmaster,
I have forwarded the issue to our team. Hope that soon you shall get an update
Thank you and regards
Hello Alejandro,
Hope you are well. Can you please elaborate on which add-ons are not working and also on pay other issues? Hearing back from you
Thank you and regards
Hello Albert,
Sorry for your some inconvenience. I shall check the feature you are trying to achieve click the direct download link and it automatically removes the X amount of credit from their balance and downloads product, can you please point on this where you will provide this direct download link? please let me know
Thank you and regards
Hello Albert,
Sorry for some late. I have adjusted “User Level”, “Total Downloads” and “Today’s Downloads” blocks issue from your side. I have also removed Download Time and IP field too from Download History section. The last 5 downloads issue also adjusted.
Now, Can you please elaborate on AVATOR profile image placeholder issue, please. And also do you want to remove the menu Purchases from the dashboard, please clear on this point.
And Please backup the files from plugins\download-manager\src\User\views\dashboard which i have already early mentioned.
Hearing back from you
Thank you and regards
Hello WilliamDGV,
Glad to hear this your problem has been resolved
Thank you and regards
Hello IT Services,
please check from Downloads > Settings > Basic > Access Settings > File Browser Root is on correct path or not. you can also able to check from reset base dir option too as I image attached,
please check this and let me know
And with the Select Dir option you can upload bulk files and also create packages too
Thank you and regards
Hello WilliamDGV,
Can you please open a separate ticket for your issue elaborating your issue, please
Thank you and regards
Hello lisaac,
I have checked your issue. In the browser console, this error is showing the server responded with a status of 500 (Internal Server Error) as I image attached,
The 500 code would normally indicate an error on the server, not anything with the code,
It’s mainly due to several factors :
– the CURL extension isn’t installed as it’s required by this plugin
– the allow_fopen instruction is not enabled
– your Memory limit is too low (you will need at least 128M, 64M is pretty low!)
Server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause…
If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.
If you weren’t able to resolve the issue by either resetting your plugins or renaming your .htaccess file, we may be able to help, If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.
please check and let us know.
Thank you and regards
Hi Richard,
Your site login credentials
Thank you
Hello Richard,
Your credentials are not working now. please check
Thank you and regards
Hello lisaac,
Your credentials are not working now. please check
Thank you and regards
Hello IT Services,
Hope you are well. And sorry for the inconvenience. For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may have to follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/, and also you can also follow the Tools > export/import feature of WordPress native use too. I hope it will be worked also.
And For transferring WPDM, you may use a good FTP tool or you can also follow this doc too, https://wordpress.org/support/article/moving-wordpress
Thank you and regards
Hello Albert,
Sorry for the inconvenience. I have found the issue. Soon you shall be updated
Thank you and regards
Hello CIALGAR,
Billing Cycle Limit stands for If you want to make your membership product or service for a limited time you can do it with this feature. The members-only can take this limit of membership on your site. After that, the membership will expire. You can put 0 here if the membership you provide is not for a limited amount of time. Otherwise, you should put a value, if you put 1 in Billing Cycle Limit option, For a certain period when the cycle limit is reached the membership will be expired. Then the user again has to renew it. I hope you have understood now.
Thank you and regards
Hello lisaac,
Can you please point out which issue is still remained? please let me know
Thank you and regards
Hello Mahdi,
Hope you are well. And sorry for the inconvenience. Can you please share the related URL? if possible, Can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Albert,
Ok, I shall make adjust it for you, if you can’t. please make the list. I shall try to give the adjustments tomorrow
Thank you and best regards
Hello Contato,
If you are talking about downloading all PDFs for a package in a zip file, it will not work then. The stamping of PDF files only will work with the individual or single file download. I hope you have understood. please let me know if you have any more query
Thank you and regards
Hello Albert,
Sorry for your little inconvenience. For adjusting almost all of your issues, you may have to edit this directory files, plugins\download-manager\src\User\views\dashboard. please check these files according to menu options from the front-end.
And for making backup the files for the next update, you can follow this doc,
Please let me know after if you have any adjustments that remain
Thank you and regards
Hello Richard,
Can you please elaborate more on your issue? Are you trying to open the download file in a new window for a single file from the file list? Please you can reply in a private reply with your site access credentials here too.
Thank you and regards
Hello Michael,
The access role is working fine from my side for this package after registering,
https://www.dxf-downloads.de/datei/skyline-von-dortmund/
The WPDM doesn’t have any settings or code sets that will make the user access for some minutes in the initial moment. I hope you have understood
Thank you and regards
Hello CIALGAR,
The billing Cycle Limit is 0 for your Premium membership plan, if you are not trying to make membership indefinite, you should set a value there. I hope you have understood.
Thank you and regards