Forum Replies Created
Hello Marcel Gremmé,
The messed-up view, you have shared is HTML structure and CSS class. Those are okay now. Can you please let me know, your requirements and setup? I shall make a setup for you for the templates and view. Hearing back from you.
Thank you and regards
Hello Macuren,
I have logged in and checked the issue from your side too. However, I shall again check the issue in detail from your side.
Thank you and regards
Hello murat mete,
Your site credentials are not working now. please check and let me know
Thank you and regards
Hello alkis lem,
As it is working properly from my end, Can you please clear your site cache cookie from your end? I hope it will work fine then. please let me know then.
Thank you and regards
Hello Jodi Theisen,
I have found this counting issue and already forwarded it to our developers. Thanks for your appreciation.
Thank you and regards
Hello Emily Griffin,
Please continue the discussion with your created support ticket. I hope we can help you with your issues
Thank you and regards
Hello Macuren,
Hope you are well. I have checked your issue. The New Sale Notification ( To: Seller ) is working properly from my testing site with the same version as you are using on your site. I think it may have a conflict between your plugins or theme or it can be an issue from your plugin settings too. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please let me know then.
And can you please elaborate on Product Approved! ( To: Seller ) email issue, please. Hearing back from you.
Thank you and regards
Hello alkis lem,
I have checked again. It is working properly. please check my attached video,
https://drive.google.com/file/d/1pVGt-E0IbtdCg7Q79YargWY-mZ9ah69Z
please check and let me know
Thank you and regards
Hello Emily Griffin,
I have already transferred your issue to our developers. Thanks for your patience and appreciation.
Thank you and regards
Hello Marianda de Villiers,
Hope you are well. I have checked your issue, The download link is showing properly in order, please check my attached image,
please check and let me know
Thank you and regards
Hello Jodi Theisen,
I have again checked your issue and found that deleting messages is working properly from your side and also Allow members to delete thread has been checked also from the private message settings. please check and let me know
Thank you and regards
Hello Marcel Gremmé,
I have checked from your site for available packages in the dropdown, it is working fine from your side. However, For MP4/video preview the tag is [video_player_1200] and the template tags have to use in the HTML editor, just have to put like [file_list_extended] or [icon] tags, please check my attached image,
please let me know about your queries.
Thank you and regards
Hello murat mete,
I have checked that, there are many plugins installed on your site. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch the theme to another for checking. please let me know then.
Thank you and regards
Hello SUZANE,
Please ask them, if there are any settings or adjustments have, to solve the issue, because both plugins are required to stay on your site to fulfilling your requirements. please let me know then.
Thank you and regards
Hello alkis lem,
I have checked that, On this page, http://alkislembessis.me/test-pg-apoth/, Expand-Collapse of categories are working fine now. Can you please check it again? please let me know then.
Thank you and regards
Hello hadi ghamarzadeh,
I have found the issue and already forwarded the issue to our developers. The issue happens when you set a login page from WPDM settings though the Clean login page is unswitched from settings. I hope soon it will be fixed in the next update. Meanwhile, I have set None Selected option from the settings, thus the design is working properly for now. I hope you have understood.
Thank you and regards
Hello Maurizio Leoni,
Sorry for the confusion. Can you please again reactivate your site login credentials for checking the issue? please let me know then
Thank you and regards
Hello alkis lem,
For the drop-down accordeon-style Directory Tree issue, Can you please share the related URL? if possible, Can you please, give your temporary wp-admin login details too in a private reply for checking the issue.
Thank you and regards
Hello Emily Griffin,
For the issue, User Role automatically downgrades to “No Role”, I have found the issue in my testing site also. I am going to forward the issue to our team developers.
Thank you and regards
Hello Marcel Gremmé,
For using template tags, you have to use here(as I image attached), Link and Page Templates in the Code section as per your requirements,
I hope you have understood now.
And for choosing a package from the Gutenberg block, you have to type a package name/title similar in the input box and choose as I image attached
please check and let me know
Thank you and regards
Hello alkis lem,
I have checked that, the topic has been marked as resolved. Has the problem been resolved on your side? please let me know
Thank you and regards
Hello hadi ghamarzadeh,
Hope you are well. And sorry for the inconvenience. Can you please share the related URL? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Marcel Gremmé,
Hope you are well.
For query #1, Template tags are generally used in the link or page templates, you can check this doc for that,
And for template tags, you can visit this doc,
https://www.wpdownloadmanager.com/doc/templates/template-tags/
For query #2, For preview thumbnail, you can search for template tags for use in your link or page template, please choose which is suitable for you from here,
https://www.wpdownloadmanager.com/doc/templates/template-tags/
For query #3, For this issue, can you please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello Marcel Gremmé,
If you are trying to return the attached file types with the package, you can use [file_type_icons] in your related page template. For more template tags, you can visit,
https://www.wpdownloadmanager.com/doc/templates/template-tags/
please check and let me know
Thank you and regards