Forum Replies Created
Hello Ceska Centra,
The issue has been fixed. The order has been renewed and you can download the latest versions now. please check and let me know, if you have any queries.
Thank you and regards
The issue has been fixed. An update is coming soon. Thanks for your patience and appreciation.
Kind regards
Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Hello Ceska Centra,
Hope you are well. Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Hello Scott,
I have back with the information from our team that, This is not a bug. When attaching a URL, the system identifies the unique identifier or query string of that video or content as the title. In such cases, the user needs to manually change the title from there. I hope you have understood. please check and let me know, if you have any queries.
Thank you and regards
Hello Mathew Beach,
Does the issue disappear when you put less than 10 shortcodes? please check and let me know.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have again forwarded your requests to our team authority. Sorry for the delay.
Thank you again and regards
Sorry for the inconvenience. We are checking the issue. I have again forwarded your requests to our team authority. Sorry for the delay.
Thank you again and regards
Can you please share the related URL to check the issue in detail? you can also share some screenshots for checking the issue in a close look. please check and let me know.
Thank you and regards
Hello Jeremiah Castillo,
Hope you are well. For your requirements, I think it needs to take a customization service. please knock here https://www.wpdownloadmanager.com/download/custom-upgrade-service/ with your requirements. please check and let me know.
Thank you and regards
The above credentials don’t allow me to see the edit package section. please check and let me know.
Thank you and regards
Hello Aaton Cohen-Sitt,
Hope you are well. And thanks for writing to us. If you are using shared hosting, go to cPanel and find/search for Multi PHP Manager. Select your domain. Or find/search PHP Selector, and for Current PHP Version, select 8.1. Thus I hope it will resolve your issue. please check and let me know.
Thank you and regards
Hello Mathew Beach,
Hope you are well. Thanks for writing to us. If you are using Download Manager Pro 1.6.3. It is a very old version, which causes the error for the latest compatibility. please upgrade your version to the latest. I hope it will resolve your issue. please check and let me know.
Thank you and regards
Hello Pierre Gergi,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Sorry for the delay. I have again forwarded your issue to our related team authority. Thanks for your patience.
Thank you and regards
This is very weird. We don’t restrict any roles or terms for being recorded on the stats. Can you please give me any user credentials to check why it is not coming into stats? please check and let me know.
Thank you and regards
Hello,
Have you tried for your client from a different browser if it is caused by the client browser? please let me know if you tried logging multiple users too and you have also said it is working for client users. please check and let me know.
Thank you and regards
I think for your issue you can use a better SMTP plugin from wordpress.org repository. Thus, I hope it may help you. please check and let me know.
Thank you and regards
Hello Fredrik Ålund,
Hope you are well. Thanks for writing to us. For your issue if you are using email lock for packages, please adjust properly the email template from Downloads > Templates > Email Templates > Email Lock Notification ( To: Customer ), thus it will not go to spam folder. And for your invalid download link issue, please adjust settings from Download > Settings > General > Private Download Link Expiration Period as I image attached,
please check and let me know, if you have any queries.
Thank you and regards
Hello Sherry,
Hope you are well. Thanks for writing to us. For any custom requirements implementation, you can take our custom services from here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. I hope you have understood. please check and let me know.
Thank you and regards
Hello ProWeb,
Hope you are well. And thanks for writing to us. If you are trying with an exported CSV file, it will not work for import directly with that. To work properly, please follow the instructions from here,
You can also edit this sample CSV file here, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv it will work properly for you. please check and let me know
Thank you and regards
You can also try logging from different users if the stats is not updating. If it is working from different users it should be working as expected. From where it is not working it can be his/her browser issue. please check and let me know.
Thank you and regards
For package settings and download notification issues, I am going to forward it to our related authority. However, for stats issue, please suggest your client try from a different browser too. please check and let me know.
Thank you again and regards
Hello Hans Stamer,
Hope you are well. Thanks for writing to us. If you have upgraded from a very old version to the latest. Please check the latest version shortcodes from here,
Thus, I hope your problem will be resolved. please check and let me know.
Thank you and regards