Nayeem Riddhi

I think you are using form lock add-on and download buttons are enabled with form lock modal. Now, for the close button, this feature is working properly from our testing site. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another. Please check and let me know.

Thank you and regards

Hello @gokuss91,

Hope you are well. Thanks for writing to us. I have forwarded your requirements to our team authority. I hope, soon I can update to you. Thanks for your appreciation.

Thank you and kind regards

Hello GEORGES ETIENNE,

Hope you are well. Thanks for writing to us. Can you please share the related URL for the issue? Please check and let me know.

Thank you and regards

Hello Ryan Stueve,

We are here if you face any issue with WPDM product or services. Please don’t hesitate to knock us again. We shall fix any issue for you.

Thank you again and kind regards

Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.

Thank you again and regards

Hello Harald Loewe,

Hope you are well. Thanks for writing to us. Can you please check the option from Downloads > Setting > Quick Forms as I Image attached,

I hope it may help you. please check and let me know.

Thank you and regards

It count the unique visitor. I hope you have understood. please check and let me know, if you have any queries.

Thank you

We have fixed your issue. please let me know, if you have any queries.

Thank you and regards

Hello Funnel Communications,

Hope you are well. And sorry for the inconvenience. I have forwarded your issue to our team authority. Thanks for your appreciation.

Thank you again and regards

I hope you get mails from WPDM too. Can you please check those too? For every subscription system should update for the total purchases sum of membership plans too. please check and let me know.

Thank you and regards

Sorry for this inconvenience. I have forwarded your request to our team authority. Thanks for your appreciation.

Thank you again and regards

Your above shared credentials are not working. please check and let me know.

Thank you and regards

View count may vary for the same active user means when any new user comes to the package page, but stays on the site for some time, he also downloads the package multiple times, the download count increases but for the same session for that user view count is counted as one. I hope you understand now. please check and let me know, if you have any queries.

Thank you and regards

Glad to hear that your issue has been resolved. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you and regards

Ok, I have got the issue. Can you please check individual purchase history too? If the total of individual purchases mismatches with statictis dashboard total there maybe an issue with the calculating system. please check and let me know.

Thank you and regards

I have back with information that an update is coming soon regarding the translation issue, please update the plugin whenever a new version becomes available. Please check and let me know, if you have any issues.

Thank you and regards

Yes, without adding the field it may not get the field. However, Glad to hear that issue has been resolved. If you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you and regards

I shall check the issue details reproducing from my testing site tomorrow. However, in the meantime, you can also give the steps you have created for the shortcode thus it is not working as expected. please check and let me know.

Thank you and regards

Hello Martin de Kryger,

Hope you are well. For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will not work properly for some server settings. Ad use the latest shortcode format from here for working properly, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. please check and let me know, if you have any queries.

Thank you and regards

Please share the related URL for checking the issue further. if possible, please, give your temporary wp-admin login details too in a private reply to check the issue.

Thank you and regards

I am trying to see individual orders, but it is showing empty from the WPDM orders section as I image attached,

Can you please check and let me know?

Thank you and regards

For customizing [file_list] part design you may have to customize the core PHP file wp-content\plugins\download-manager\src\Package\FileList.php from here. Find here the callback function for [file_list]. And this wpdm_package_files filter hook is now deprecated. You have to also backup this file in your local drive for the next update. please check and let me know, if you have any queries.

Thank you again and regards

I have forwarded again the issue to our team authority. Thanks for your appreciation.

Thank you and regards

Hello Serhiy,

Hope you are well. Thanks for writing to us. Can you please let me know what you are trying to implement ? I hope i can help you.

Thank you and regards