Nayeem Riddhi

It is working in my mobile too. Please check my attached mobile image

Thank you and kind regards

Sorry for the inconvenience. We are checking the issue again and I have already forwarded the issue to our team authority. Thanks for your appreciation.

Thank you again and regards

The logo is coming properly for your file/package, please check my attached image,

please kindly check and let me know.

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Are you talking about title parameter for [wpdm_all_packages] shortcode opening a new tab? Please check and let me know.

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For [wpdm_tree] shortcode for sorting you can try cat_orderby it’s value (‘name’, ‘slug’, ‘term_group’, ‘term_id’, ‘id’, ‘description’, ‘parent’) and cat_order ( asc, desc) parameter for sorting categories. You can also set orderby( title, date, modified ) and order ( asc, desc). Please check and let me know. And for click on a PDF in the tree view, a detailed view opens issue, it is what it is now. You can use newwin=1 for opening the details page in a new tab. And download instantly it may require customization the code, you may knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/ or keep a feature request here too, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please check and let me know.

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Can you please share the related URL where the mail will come to my email account. I am checking with Everest form, but the mail is not coming as expected. please check and let me know.

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Have you backup any code in your theme for email-lock-form.php file? It is indicating your theme backup file wp-content/themes/aprea/download-manager/lock-options/email-lock-form.php on line 10. Please adjust it with the latest version. It may causing the issue. please check and let me know.

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Please update your copy to 6.5.4 latest version. I hope then it will resolve your issue. please check and let me know.

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You can change the image format too. However, here also I am checking from windows OS. you can check with Live Forms plugin too. please check and let me know.

Thank you and kind regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Hello Jefferson Enriquez,

Hope you are well. Thanks for writing to us. Can you please let me know which version of WPDM PRO you are using? please check and let me know.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Your shared screenshot is not working. However, can you please elaborate more on your issue and requirements? please check and let me know.

Thank you and regards

I have just tested from a test file with live forms here, https://pipstrend.com/download/wpdm-test/, it is working as expected. please check my attached image too,

please check and let me know.

Thank you and regards

I am not talking about the logo issue. Previous issues will be fixed in the upcoming version. Can you please let me know does the logo issue appeared in the user mail? please check and let me know.

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Hello,

WPDM PRO has the last update on 6.5.4 – May 21, 2024. You may wait for the next update for the fixed version of your issues. I hope you have understood. And can you please let me know, are you claiming a new issue and logo of the email template as I image attached,

please check and let me know.

Thank you and regards

Hello Emily Griffin,

Hope you are well. And sorry for the inconvenience. Are you trying to reset your password? please check and let me know.

Thank you and kind regards

Can you please let me know which template you are talking about? you can also attach a screenshot. please check and let me know.

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For this appearance and shortcode, you need to use this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. Please check and let me know, if you have any queries.

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I have just created a test package, name WPDM Test. please check.

Thank you again and kind regards

Hello again,

If you not got my message. It is not an issue. The preview displays with the latest package which you have created. Please check now, I have created a test package, the preview is showing properly as expected. please check and let me know.

Thank you and regards

Hello,

It is not an issue. The preview displays with the latest package which you have created. Please check now, I have created a test package, the preview is showing properly as expected. please check and let me know.

Thank you and regards

I can’t able to login your site with your previous shared credentials for checking the issue. Can you please check?

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Yes, for checking the issue from your wp-admin need credentials. I hope you have understood.

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Hello Thomas Gerber,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards