Forum Replies Created
The feature is working properly as expected from our testing site. Am i able to check with enabling/disabling process from your site? Please kindly check and let me know.
Thank you and kind regards
Please check now, I have adjusted code for title and backup the code file from your active-theme/download-manager/all-packages-shortcode.phpfile. Please check and let me know.
Thank you and regards
The credentials are not working. However, does the cron job scheduled that it will trigger after certain period. please check and let me know.
Thank you and kind regards
Hello Abdulla Jlelati,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
The feature is working properly from our testing site. Can I check enabling/disabling process from your site? Please kindly check and let me know.
Thank you and kind regards
Hello Web Guy,
Hope you are well. And thanks for writing to us. For your queries,
#1, If you have customized code and already back up the code/files in your theme directory it doesn’t need to worry losing the customization until you update the theme, but you have modified the core files, didn’t backup they will be lost.
#2, I think if everything is okay no issue will appear from your end.
$3, You can also keep a safety backup the WPDM PRO plugin in your local drive.
Please check and let me know, if you have any queries.
Thank you and kind regards
I think for this page, https://www.familyservicens.ca/downloads/, downloads packages are not available now. Can you please check again and let me know.
Thank you and kind regards
Can you please check with theme switching too, if there any theme conflict remained. please check and let me know.
Thank you and kind regards
Can you please setup this for me as I image attached for checking the error log details,
However, I think it may have a conflict between your plugins or theme. If possible please enable/disable other plugins for checking, you may also switch theme to another for checking. If you permit me I can also check this process. Please check and let me know.
Thank you and regards
Hello Antonella Manenti,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
Hello highlandmultimedia,
Hope you are well. If your package settings and attached files are ok on the new site. Please check in your new hosting if the wp-content/uploads/download-manager-files directory and files exist or not. If not available please copy the files from your old sitewp-content/uploads/download-manager-files to the new wp-content/uploads/download-manager-files folder. I hope then it will resolve your issue. please check and let me know.
Thank you and regards
Hello Enrico Ferrigolo,
Hope you are well. Thanks for contacting us. And sorry for your inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Rene Daniel,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Please check now. And the 3 forms are coming from your theme settings. please check and let me know.
Thank you and regards
Hello,
For title, while clicking will it open in new tab download file or open the package details page. please elaborate on it.
Thank you and kind regards
It is now working. The issue was you didn’t setup Login Page from Settings > Frontend Access > Login Page. And on the login page form is repeating for your theme setup. Please check and let me know.
Thank you and regards
Ok, when you will back again, never hesitate to knock us. We are here for your help.
Thank you and kind regards
Glad to hear your issue has been resolved. However, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
Thank you and kind regards
The issue has been fixed. Please kindly wait for an update. Thanks for your appreciation.
Thank you and kind regards
The download is working properly. I have tested here, https://staging.heskins.com/download/h3512-surface-primer-no-toluene/. Can you please elaborate on wp-login.php instead of your systems /my-downloads/ ? Please check and let me know.
Thank you and kind regards
Your download not working because while pressing download button this error appears in the console as I image attached
And this error appears because you have two different protocol in your website, please check my attached image,
They need to be same. please check and let me know.
Thank you and kind regards
The page needs to login , if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards
How you are trying to edit the link? Can you please give example , do you want open download in a new tab or flat URL link? please check and let me know.
Thank you and kind regards
Hello Larry Longton,
Hope you are well. And sorry for the inconvenience. I think it may have a conflict between your plugins or theme. can you please enable/disable other plugins for checking, you may also switch theme to another for checking if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you and regards