Forum Replies Created
The cache is a set of data that is temporarily stored in a system. It is mainly stored for serving data quickly on an urgent request. If the data becomes much out of storage against your hosting limit, it can be an issue. However, Can you please share the slow log errors file related to WPDM here, you can use wetransfer.com now . Please check and let me know.
Thank you and kind regards
Hello Joyce Lee,
Can you please open a separate ticket for your issue please? We shall check that for you.
Thank you and kind regards
Please check the articles for Allowed memory size of bytes exhausted solution. Thus I hope your issue will be resolved. Please check and let me know then if you have any queries.
Thank you and kind regards
Please check now, https://mefma.org/download/wpdm-test/. I think the PDF file properties maybe have any issue that causing the error. I have just regenerated the file with reduced size by online too. It is working as expected now. Please check and let me know.
Thank you and kind regards
Please don’t copy the log errors here, As you configured the settings I can also check it from your WordPress back end. However, other packages are working properly as expected. A few packages are showing this error, I think you have created some custom fields with their values for those packages, they may be affecting this error. please kindly check and let me know.
Thank you and kind regards
Hello,
Have you checked these options too as I image attached from Downloads > Settings > Privacy section ,
please kindly check and let me know, if it helps you.
Thank you and regards
You can also share the error logs file download link here in the private reply. However, have you checked these options too as I image attached from Downloads > Settings > Privacy section ,
please kindly check and let me know.
Thank you and regards
Hello Tim Boser,
Hope you are well. Sorry for any inconvenience that happened to you. If possible, can you please share the errors only happening with WPDM products. Then it will easy for us to make a resolution/investigate the issue. I hope you have understood now. Please check and let us know.
Thank you and kind regards
Hello,
Sorry if any issues arising from your side. If possible, can you please share the errors only happening with WPDM products. Then it will easy for us to make a resolution/investigate the issue. I hope you have understood now. Please check and let us know.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
For changing the checkbox area to a dropdown list, it needs customization the code. I hope you have understood. please kindly check and let me know.
Thank you and regards
I have checked the logs files. The errors are coming not from our plugin but others too. Can you please check and let me know that? Or you can also tell me if our plugin showing much error from others. Please check and let me know.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello Tim Boser,
It can be your site issue too. Can you please open a separate ticket for your issue for checking? please check and let me know.
Thank you and kind regards
The dropzone is working properly from your site. Please check the attached image,
Can you please check again and let me know.
Thank you and kind regards
Please check now. I have adjusted the permalink format as the image attached,
Thus it is working as expected now. Please check and let me know.
Thank you and kind regards
Hello Rene Daniel,
The credentials are not working. Can you please check again and let me know.
Thank you and regards
Please check now, https://www.actuarialsociety.org.za/ts/?page_id=24740. I have adjusted code for title and backup the code file from your active-theme/download-manager/all-packages-shortcode.php file. Please check and let me know.
Thank you and regards
I have information from our team developer that, the issue has been fixed for the next update. Thanks for your appreciation.
Thank you again and regards
Can you please setup this for me as I image attached,
You shall find it here, https://mefma.org/wp-admin/index.php
Please check and let me know then.
Thank you and kind regards
It is giving this error while updating package ,
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 262144 bytes) in /var/www/vhosts/fidinordest.it/httpdocs/wp-includes/class-wpdb.php on line 2445
you can also check here, https://www.fidinordest.it/wp-admin/index.php,
For fixing the error you can check these articles,
https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Please check and let me know after when the issue resolve.
Thank you and kind regards
Hello,
Do you want to open attached PDF file when clicking on title for [wpdm_all_packages] shortcode? please elaborate on it.
Thank you and kind regards
Hello russell cantu,
Hope you are well. And thanks for writing to us. I think you are talking about directory/archive add-on shortcode appearance. For changing the checkbox area to a dropdown list, it may need customization the code. You can knock here with your requirement details for customization, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. Please check and let me know.
Thank you and kind regards
Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you again and regards
Can you please check the error logs you too? Because the errors you are claiming those have other plugins too. However, can you please let me know if there any issue/slow loading from your site frontend. We have more than 100k users, this issue not claiming from others. please check and let me know.
Thank you and kind regards