Forum Replies Created
Hello Jorge Sotolongo,
Hope you are well. Can you please elaborate on the root files? Are you talking about Asset Manager files? please check and let me know.
Thank you and regards
Hello welswebmaster,
Hope you are well. And sorry for the inconvenience. I am forwarding your issue to our team authority. Thanks for your appreciation.
Thank you and regards
Hello shmuel makovetzki,
Hope you are well. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
A specific shortcode for download history is not available now. However, you can also edit the appearance of the above shortcode. please check and let me know.
Thank you and regards
Hello Ryan Stueve,
Hope you are well. Thanks for writing to us. Your shared credentials are not working. However, please share the related URL too. please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Yes, sorry for not updating you about the plugin update. I forgot about that. However, showing full of your any file it can be a security issue for your site. However, keeping /download/product_id/path is better. please check and let me know.
Thank you and regards
Hello Chris Clarke,
Hope you are well. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Alejandro Granados,
Hope you are well. Please share the related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I didn’t get your previous issues question reply. However, for [wpdm_category] shortcode issue, I think it may have a conflict between your plugins or theme. Am I able to enable/disable other plugins for checking or can you please check that, you may also switch theme to another for checking. Please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
For user dashboard messages page issue please update the Attire theme to the latest version. I hope it will fix your issue. please check and let me know.
Thank you and regards
I think it is working now. Please let me know.
Thank you
I think this issue is related to the AWS setting configuration, please check the AWS configuration.
Thank you and regards
Can you please let me know, which page you are getting access denied error? please check and let me know.
Thank you and regards
I have checked there is creating a critical error on your site, please check my attached image
Can you please adjust the PHP version as mentioned here? please check and let me know.
Thank you and regards
Please check. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and regards
It should work with the latest version too. It may need to investigate where and why the issue is happening. please check and let me know, if you have any queries.
Thank you and regards
You can use [file_list] template tag in your package link template for PDF view button. please check and let me know, if you have any queries.
Thank you and regards
Hello Saja Zabara,
Hope you are well. Thanks for writing to us. Can you please check this shortcode,
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_dashboard-user-dashboard-short-code/
and this demo,
https://try.wpdownloadmanager.com/user-dashboard/?udb_page=download-history
please check and let me know, if it fulfills your requirement.
Thank you and regards
Hello inertiaim,
Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Hello Scott,
Hope you are well. If you have already purchased one PRO license it is valid for one site, another subdomain, or any domain you can’t use. For licensing issues, you can check here too, https://www.wpdownloadmanager.com/pricing/. And for the load balancing server environment, I hope the license will also work properly. please check and let me know.
Thank you and regards
Hello Chris Clarke,
Hope you are well. Thanks for writing to us. Are you talking about pdf viewer View Button as I image attached,
and for favorite button you can use the [fav_button] template tag in your link template, for more template tags, you can check the doc here,
https://www.wpdownloadmanager.com/doc/templates/template-tags/. please check and let me know.
Thank you and regards
Hello Michael,
Hope you are well. Thanks for writing to us. Can you please let me know have you took any customization service from us for this shortcode, [wpdmpro-custom_filter cat=”apn” template=”59a514cce1f0f” order=”desc”]? Please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards