Nayeem Riddhi

Hello zweigelb,

Hope you are well. Thanks for writing to us. If you are trying to show total attached files to your package you can use the [file_count] template tag in your related package page/link template. Please kindly check and let me know.

Thank you and kind regards

I have come forward with information from one of our developer that, the fix is coming in the upcoming update. Sorry for any inconvenience.

Thank you and kind regards

Our one of template tag [similar_downloads] will show related downloads based on tags and categories. You can use it. please kindly check and let me know.

Thank you and regards

Hello Pierre Gergi,

For bulk apply to the packages or set the default values for packages, you can check this add-on https://www.wpdownloadmanager.com/download/wpdm-default-values/. Please kindly check and let me know.

Thank you and regards

Hello Trágora SCA,

Hope you are well. And sorry for the inconvenience. Please share the related URL with some screenshots. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello Miejke Holtermann,

Hope you are well. Thanks for writing to us. The feature you have claimed is working properly from our testing site. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue. However, for search function it is here, please hover Support menu then you shall get Search In Forum option. Please kindly check and let me know.

Thank you and regards

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂

Thank you again and regards

Sorry for the inconvenience. We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.

Thank you again and regards

You can limit items_per_page for your page for the shortcode. Moreover, for speedup issue you can use a better cache plugin too. Please kindly check and let me know, if you have any queries.

Thank you and regards

Sorry for the inconvenience. I have again forwarded the issue to our team authority. Sorry for the delay.

Thank you again and regards

Hello Pierre Gergi,

Hope you are well. If you are modifying core files you can’t backup the code, however, you can backup code files /plugins/download-manager/src/{ComponentDir}/views/ from this directory to your active theme. For that, please follow this doc, https://www.wpdownloadmanager.com/doc/template-files/.

And for adjusting text that appears on the button or changing the name of categories, please adjust those from your package settings and categories menu as I image attached,

please kindly check and let me know.

Thank you and regards

Hello Pierre Gergi,

Hope you are well. Are you searching for cross-sell and up-sell feature for your packages? You can also check this add-on for this, https://www.wpdownloadmanager.com/download/linked-products/. Please kindly check and let me know.

Thank you and regards

You are not using Downloads > Categories > Single Category, you are using [wpdm_all_packages] shortcode, you can customize the shortcode appearance following this doc, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/. You can use cols="title" instead of cols="page_link". Please kindly check and let me know.

Thank you and regards

Hello Cornelis,

Glad to hear that your issue has been resolved. However, for your payment issue, I have already forward it to our related team authority. Thanks for your appreciation.

Thank you and kind regards

Please collect your license key following the doc from here, https://www.wpdownloadmanager.com/doc/settings/license/. And do the process again, I hope it will resolve your issue. Please kindly check and let me know.

Thank you and regards

Please share the related URL. If possible, also please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Hello Cornelis Bockemühl,

Hope you are well. Thanks for writing to us. I think your other issues have been resolved without Advanced Access Control add-on update.

For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.

For saving settings again for the license key option from Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated,

For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will not work properly for some server settings. please check and let me know, if you have any queries.

Thank you and regards

I have come forward with information that the document preview is displaying using the Google Doc Previewer. The appearance of the preview depends entirely on the connection between the user’s server and the Google Doc Previewer. We can’t fix anything here, since, it completely depends on Google Doc Viewer. However, for better preview and performance you can also use our this add-on, https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/. Please kindly check and let me know.

Thank you and kind regards

For preview of Single Category page, you can control it from your Category Edit > Category Page Template section as I image attached,

Please check and let me know.

Thank you and kind regards

You may activate your cache plugin. However, We are checking the issue and I have already forwarded the issue to our team authority. Thanks for your appreciation.

Thank you again and regards

I think for preview of doc_preview inconsistency may coming for your cache plugin. You can also exclude download pages from cache, thus you may get better performance from now. Please kindly check and let me know.

Thank you and kind regards

Hello Rita,

Hope you are well. Thanks for writing to us. Can you please let me know if you are talking about Downloads > Categories > View Of a Single Category or any shortcode appearance that you are using? Please check and let me know.

Thank you and kind regards

Hello REGINA NJUGUNA,

Hope you are well. Thanks for writing to us. Can you please try with your shortcode order="ASC" for your latest upload sorting? Please check and let me know then

Thank you and kind regards

Hello Francesco Dell’Anna,

Hope you are well. Thanks for writing to us. Can you please elaborate on configured the DOC Preview template on several PDF? Please share your issue related URL. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

The files you are sharing none of them specifically saying only about download-manager plugin. They are saying about the memory addresses of your used services, here WordPress core service wp-includes showing much errors, bb-plugin, wpdm-pdf-viewer, astra have also significant errors. Can you please more specific about download-manager plugin? You can’t blindly blame only download-manager with the error logs. please I request you also checking your logs for see the details. I hope then you will be more updated. please kindly check and let me know.

Thank you and kind regards