Forum Replies Created
Hello Christer Hoglund,
Hope you are well. Thanks for writing to us. You can control packages with the allow access option from package settings, thus your visitor will need to login for download your image file. please check the details doc here, https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/. Please check and let me know if you have any queries.
Thank you and regards
Hello Samir Baraily,
Hope you are well. For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New option. I hope, thus it will resolve your issue. For the Download > Settings > Updates option will not work properly for some server settings. please check and let me know, if you have any queries.
Thank you and regards
You can also use other translate plugin like TranslatePress, GTranslate, Polylang, WPML etc. Please check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
I have checked here, https://pfinc.com/pfi/wpdm-test-2/. It is working properly as expected here. can you please share the issue related URL? please check and let me know.
Thank you and regards
Sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
If you are facing an issue with the download label you can use this <a href="[download_url]" class="btn btn-primary">Download</a> instead of [download_link] template tag in your link/page template. please check and let me know, if it works for you.
Thank you and regards
I do not have direct access to support@wpdownloadmanager.com. I hope our team authority will check this. please let me know if you have any queries more.
Thank you and regards
Hello Caston Mashanda,
Can you please let me know, where you have found the shortcode, [wpdmpro-custom_filter]? you have posted a reply with your site credentials in public, however, I have just made the reply private. please check and let me know.
Thank you and regards
Hello,
Please let me know if I can help you with any issue. Please check and let me know.
Thank you and regards
You are not using any translation plugin now. Please check and let me know.
Thank you and regards
PDF Viewer for PDF files are working properly now, https://resources.advisorsexcel.com/resource/wpdm-test/. Can you please tell the time period when the issue appears? And for other slow query and log issue can you please share the PHP log error details that i can forward it to our developers. please check and let me know.
Thank you and regards
Please check now. I had to deactivate and activate again for private message plugin for resolving the issue. please check and let me know.
Thank you and regards
Your login credentials are not working. Can you please check?
Thank you and regards
Hello Christian,
Hope you are well. And thanks for writing to us. It is not a translatable string or text, it is a template tag for creating download links of the packages. I hope you have understood. please check and let me know, if you have any more queries.
Thank you and regards
Ok, not any sorry, feel free to ask if any issue appears with your purchased product.
Thank you and kind regards
Really sorry for any inconvenience. The refund policy is applicable for all users, how can we differ only with you? You see the product, you see the features, you see the details, everything is available, how can you tell now you have been cheated. It is not fair. I am here to solve any of your issues and support you. I hope you understand now.
Thank you and kind regards
No, we don’t offer money back if our products work properly. You saw the details and features where you are purchasing the main plugin, https://www.wpdownloadmanager.com/pricing/. And for your shortcode[wpdm_archive_filter items_per_page="10" template="default" cols=1], you have also seen that it is another plugin, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. I hope you have understood now.
Thank you and regards
Please check the available shortcodes for the Download Manager PRO plugin here, https://www.wpdownloadmanager.com/doc/short-codes/. And this is another plugin and add-on for the Download Manager plugin https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, which you can buy if you wish. The free add-ons are also available here, https://www.wpdownloadmanager.com/downloads/free-add-ons/. please check and let me know, if you have any queries.
Thank you and regards
You again not understanding, [wpdm_archive_filter items_per_page="10" template="default" cols=1] this shortcode depends on this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/. Do you understand? please check and let me know.
Thank you
The directory add-on plugin again missing from your site. It is not installed and activated on your site. please check and let me know.
Thank you and regards
Please share your issue related URL and please activate your login credentials for checking the issue.
Thank you and regards
The issue has been resolved. We shall update the plugin soon with the fix. Thanks for your appreciation.
Thank you again and regards
Sorry for any inconvenience. you were searching [wpdm_archive_filter items_per_page="10" template="default" cols=1] shortcode why was not working. I told you it depended on the directory add-on. I hope you also checked the shortcode and its demo. You purchased the add-on with your will. I hope you have understood. please check and let me know if you have any queries.
Thank you and regards