Forum Replies Created
Sorry dropbox file will work download directly from website without being redirected to their dropbox.com. Please kindly check.
Thank you
No, he is our CEO. I have back information from him as I replied to the previous post. Please kindly check and let me know.
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Hello,
For remote storage files, for now, the attach file will open in browser because it is a link you are attaching. I hope you have understood. Please kindly check and let me know.
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I have back with information that, Embed will not work for download page. You may consider using an anchor tag as a workaround, or alternatively, you can customize the template file to achieve the desired result. Please kindly check and let me know.
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Sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our team authority. Thanks for your appreciation.
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Hello Dubliner,
Hope you are well. And sorry for the inconvenience. Can you please adjust the Download Speed, and other settings as I image attached,
You can keep the speed double, triple as your current speed. Please kindly check and let me know.
Thank you and regards
Here, in CSV file, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv, there is a column custom_form_field beside email lock, does it work for you? If not, you may also keep a feature request here for the field, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Or it is an emergency need I can also forward it to our related team authority. Please kindly check and let me know.
Thank you and regards
Hello,
Sorry again to you. I think you are not getting me. You have shared the login token for checking your issue. However, it is blocking me to access your site. I think your site setting maybe blocking me to access, like regional block, IP block, firewall etc. You may check it, thus I can check your issue in detail. Please kindly check and let me know.
Thank you and kind regards
Sorry for the inconvenience. We are checking the issue for theme. I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you and kind regards
Hello Kee,
Hope you are well. And thanks for writing to us. Please kindly check the bulk import doc and available fields from here, https://www.wpdownloadmanager.com/doc/bulk-import/. You can also check the sample CSV file too here, https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv. Please kindly check and let me know.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Hello,
I can’t say exact what is blocking me for accessing your site. Please kindly check and let me know.
Thank you and regards
Please kindly request here for your service/feature, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/ or you can also able to take our customization services here for any custom requirements, https://www.wpdownloadmanager.com/download/custom-upgrade-service/. I hope you have understood.
Thank you and regards
This message is appearing while trying to access your website,
Please kindly check and let me know.
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I can’t able to access to website. It is showing Access to techygeekshome.info was denied message. Please kindly check and let me know.
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Really sorry again for any inconvenience. Please kindly let us know, how can we improve our services or in the plugin features. Please kindly check and let us know.
Thank you and kind regards
Hello Cheryl Mckenzie,
If you are facing any new issue. I think it is better to open a new ticket for the issue. Thus we can maintain the query and process. I hope you have understood. Please kindly check.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded the issue to our team authority. Thanks for your appreciation.
Thank you and kind regards
Hello Franck TAVERRITI,
Hope you are well. Thanks for writing to us. For changing the appearance of the email lock form, you can edit this file from this directory download-manager\src\Package\views\lock-options\email-lock-form.php
You can take any section with this , <style type="text/css"></style> in the file. And you can select any CSS class/ID selector to change the color or background color etc.
For keeping a backup of the file, you can check this doc,
Please kindly check and let me know.
Thank you and kind regards
Hello Secretary Lorenz & Partners,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
I think the issue is coming from the active theme. Can you please kindly deactivate the theme from your ftp access, you can do it by a trick renaming the theme name folder. Please kindly check and let me know.
Thank you and regards
Hello Kees Krul,
Hope you are well. And thanks for writing to us. You can use the below plugin if it works for you,
Or you can also find any other better plugin from wordpress.org repository. Please kindly check and let me know.
Thank you and regards
Hello CScience,
Hope you are well. And sorry for the inconvenience. Can you please confirm me if you are using the latest version of WPDM products? And please share where the issue is appearing. Please kindly check and let me know.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you and kind regards