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Download failed

Viewing 8 posts - 1 through 8 (of 8 total)
Aug 29, 2024 at 1:39 pm #198440

Francis Drubigny
Participant

Hello,
I have a problem on my site with download manager…
I have 3 ebooks for free download on my site, they are Pdf.
The download fails regardless of the ebook and regardless of the web browser…
I’ve looked into the settings but I don’t understand what’s going on.
Can you help me?
Here’s an example of a page where the download fails: https://sports-sante.fr/download/ebook-sport-sante-vol-3/

Aug 29, 2024 at 2:32 pm #198442

Nayeem Riddhi
Moderator

Hello Francis Drubigny,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Aug 29, 2024 at 2:37 pm #198444

Francis Drubigny
Participant
This reply has been marked as private.
Aug 29, 2024 at 2:39 pm #198445

Francis Drubigny
Participant
This reply has been marked as private.
Aug 29, 2024 at 3:03 pm #198446

Nayeem Riddhi
Moderator

Download is working properly from my side now. Please kindly check again and let me know.

Thank you and regards

Aug 29, 2024 at 3:09 pm #198449

Francis Drubigny
Participant

Thanks for your help but it doesn’t work for me, the download doesn’t finish and goes to failure.
It’s the same on 3 browsers and different devices.

Aug 29, 2024 at 3:33 pm #198456

Francis Drubigny
Participant

I seem to have found a solution here ► https://www.wpdownloadmanager.com/support/topic/downloads-stalling-and-failing-to-complete/
I deactivated the download resumption and the exit delay and I increased the download speed…

So far it’s working on my 3 browsers…

Thanks for your help.

Aug 29, 2024 at 4:04 pm #198462

Nayeem Riddhi
Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.

Thank you and kind regards

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