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Downloads Stalling and Failing to Complete

Viewing 10 posts - 1 through 10 (of 10 total)
Dec 4, 2019 at 8:37 pm #116180

segedy
Member

We’re having a new problem with users not being able to get downloads. The behavior is repeatable across browsers and platforms, and may be related to download speeds since fast connections don’t seem to have the problem.

Using my phone without wireless, I can watch the download start and stall out, ending at different points in the download (sometimes 1.1MB, sometimes 849KB, etc.)

I’ve reinstalled with the latest version of the plugin and the problem persists. Do you have any suggestions?

Thanks,
Steve

Dec 9, 2019 at 12:15 pm #116406

Nayeem Riddhi
Moderator

Can you share your site link?

Dec 9, 2019 at 1:14 pm #116408

segedy
Member

Thanks for the reply. Here’s a link to one of the download pages in our site:

https://bullypulpitgames.com/games/free-games/free-game-downloads/

Dec 9, 2019 at 1:28 pm #116410

Nayeem Riddhi
Moderator

Hello Segedy,

I have downloaded several files from your site. And completed downloading them without any stalling. Maybe there, user internet issue. Nothing problem with your site.

Thanks.

  • This reply was modified 4 years, 10 months ago by Nayeem Riddhi.
Dec 9, 2019 at 1:47 pm #116414

segedy
Member

I agree that it sometimes works- I have no trouble from desktop Chrome with a fast internet connection, but it’s a reproducible error from a phone on data. I have multiple reports from a variety of users on different browsers, mobile and otherwise, running into the problem.

Dec 9, 2019 at 1:52 pm #116416

Shafayet
Moderator

Hello @segedy, I’ve tested “Cloud Bastion of the Dzanetume Peak-Lords”, found the download is not working, may you please try increasing download speed and disabling resumable download from wpdm settings, as shown on the following screenshot:

Settings

Dec 9, 2019 at 2:23 pm #116420

segedy
Member

Thanks Shafayet, that seems to have fixed the issue. I’ll test further to be sure, but I definitely appreciate the pointer. I looked at those settings but assumed that disabling them wouldn’t help.

Dec 9, 2019 at 5:32 pm #116431

Shafayet
Moderator

Okay, if you still face any issue with download, it could be related to your server/hosting settings, in such case, please contact support[at]wpdownloadmanager.com with temporary wp-admin login info.

Dec 9, 2019 at 6:37 pm #116435

segedy
Member

We’re still seeing some errors- PDFs that would download but wouldn’t be able to open- so I switched the toggle for “Open in Browser” and that seems to be helping.

Dec 10, 2019 at 6:21 am #116463

Shafayet
Moderator

Please send a temporary wp-admin login info to support[at]wpdownloadmanager.com, tech support team shall check your issue in details.

Viewing 10 posts - 1 through 10 (of 10 total)

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