Nayeem Riddhi

For #1, For moving, you can use the cut file feature as I image attached from the Asset Manager section,

For #2, you can use the Downloads> Import & Export > Select Dir option and then import selected files option.

For #3, For setting options for All Packages globally, you can check our this add-on, https://www.wpdownloadmanager.com/download/wpdm-default-values/

Please kindly check and let me know.

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If you already replied from the customization section, I hope you should get a reply soon. Please have some patience.

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I want to create a new temporary package for checking the issue. Please check and let me know.

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I have not add new menu. Please kindly check my attached image,

Please kindly check and let me know.

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Hello Irina Baumbach,

Can you please extend the role capability, thus I can also create a sample package for checking? Please kindly check and let me know.

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Hello again,

Your credentials are not working. Please kindly check and let me know.

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Please kindly check and let me know if the issue persists.

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Please let me know, if deactivation of all plugins the issue doesn’t remain, please kindly check and let me know.

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Hello Arekson,

Are you talking about Downloads > Asset Manager as Resource Manager? Please kindly elaborate on it.

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Hello CHS,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

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Hello Chileprevencion,

Hope you are well. Thanks for writing to us. Please kindly set reset time in Downloads > Settingssection too for role as I image attached,

Please kindly check and let me know.

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Hello Irina Baumbach,

Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

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I have forwarded your issue for adjusting it to our team developer.

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I have tested creating same scenario in our testing site. It working as expected. But on your site the front-end limit message not showing from my end though it is showing from your end, so for this, I can’t able to check the issue in deeply from your site. I hope you have understood now. Please kindly check and let me know, if you have any queries.

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Please configure User Signup Notification ( To: Admin ) properly as I image attached,

Also check if the SMTP mail delivery is working properly from your server or not. And protecting downloads from subscriber, please restrict packages with Allow Access option with subscriber role. Please kindly check and let me know.

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Hello Arekson,

Hope you are well. Thanks for writing to us. For exporting the CSV file, you can’t able to directly import the same CSV file. For that, you may follow the bulk import feature https://www.wpdownloadmanager.com/doc/bulk-import/. and please follow this CSV file, you can also edit this file with the data,

https://www.wpdownloadmanager.com/wp-content/uploads/2020/06/sample.csv

And for JSON or XML, You may also follow the Tools > export/import feature of WordPress native use. please check and let me know.

Thank you and regards

The register function is working properly here as expected, https://staging.heskins.com/register-for-downloads/, Please clear cache from your browser and try again. I have also registered with one my email to your site. Please kindly check and let me know.

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I have back with information from our developer that, the Social Settings that will be included in the next update for the free version. Thanks for your appreciation.

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Hello mrcbt again,

Download count for the external link is working as expected from the latest version on our testing side. Please check again. If the issue persists, Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any queries.

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OK, sure, please kindly check and let me know if the issue remained.

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For elaborating on your issues, Please kindly share the related URLs/screenshots. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

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The requirement is not clear enough, can you please elaborate more on it? you said when you add a user to your database are you talking about manually adding or something other else. Please kindly check and let me know.

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Please kindly reactivate again your login credentials for checking the issue. Please kindly check and let me know.

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Sorry for the inconvenience again. Can you please provide the credentials again for adjusting the issue? Please kindly check and let me know.

Thank you and kind regards