Forum Replies Created
Sorry for your inconvenience. Can you please kindly share the invoice ids thus I can forward it to our related team authority. Please kindly check.
Thank you and kind regards
Hello Ralf,
Hope you are well. And sorry for the inconvenience. You can check this issue by enabling/disabling style/scripts from Downloads > Settings > User Interface. It can conflict with other plugins and your active theme scripts too. you can also try enabling/disabling them. please check and let me know if you have any query more
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We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any queries.
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Hello,
Sorry for the missing. As it was, last reply was mine, I forgot to check it. Please let me know, if i can check the issue today.
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Am I able to check the process for few moments for your site? Please kindly check and let me know.
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No, I have just tested from WordPress latest version. It is working properly as expected. Please kindly check.
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Hello wenjay tew,
Hope you are well. Thanks for writing to us. Are you searching email lock option in download? Please kindly check the email lock section from here, https://www.wpdownloadmanager.com/doc/add-new-package/lock-options/. And you will also able to customize the email template from Downloads > Templates > Email template. Please kindly check and let me know.
Thank you and kind regards
Hello Christian Graminsky,
Hope you are well. Thanks for writing to us. Are you trying to get this message like the package here, https://wpdmpro.w3eden.com/download/available-date? Please kindly check and let me know.
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Please kindly update the download limit add-on to the latest. Version 3.0.1 has been released. I hope it will resolve your issue. Please kindly check.
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Yes it has two name archive-page add-on and directory add-on. Please kindly let me know, how can i help you more.
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It should work without login too. Please kindly check the suggested process and let me know.
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You can upload your screenshots here, https://imgbb.com/ and share with me. Please kindly check.
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The shortcode is working as expected from our testing site in other browser like firefox too, https://wpdmpro.w3eden.com/wpdm-test-52, also from your site without cat_field paramater, the shortcode is not working, but in shared link working. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. you may also switch theme to another for checking. Please kindly check the process and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
I have tested here with normal shortcode, https://www.med-in-occ.org/wpdm-test/, it is working properly as expected here. I think the problem is arising from your accordion contents. Please kindly check.
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Sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
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Hello Sitcom Software,
Hope you are well. And sorry for the inconvenience. Are you talking about this page accordion content, https://www.med-in-occ.org/installation-en-liberal/? Please kindly check.
Thank you and kind regards
Can you please kindly let me know which download limit add-on version you are using right now? Please kindly check.
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We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any queries.
Thank you and kind regards
Sorry for your all inconvenience. I have found the issue. It was the bootstrap that was disabled from Downloads > Settings > User Interface. I have enabled now that the issue has been resolved. I have also added the below css in Customizer > Additional CSS
.w3eden .modal {
z-index:99999;
}Please kindly check.
Thank you and kind regards
Hello License Admin,
Hope you are well. And sorry for the inconvenience. Please kindly share the issue related order ID details, thus we can proceed further for it. Please kindly check and let me know.
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You can download the plugin/add-on from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and install/activate it as a normal plugin/add-on of WordPress. Please kindly check and let me know.
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Hello Chelsea Profit,
Hope you are well. Can you please check this add-on, it has hierarchy features on WPDM taxonomy
Please kindly check and let me know.
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For uploading/creating packages from frontend, you should get the categories option too as I image attached,
Please kindly check.
Thank you and kind regards
Does it related to Paypal ? I am again telling you that there might be an issue with settings adjustment from WPDM ? The feature you are claiming issue is working properly from our testing site and also from other users. You also are not providing the credentials for checking the issue. Please kindly check.
Thank you and kind regards