Forum Replies Created
When I am logged in, the issue I have seen that that download limit is increasing. But when I disabled all plugins for checking and and enabled one by one and after enabling all , the issue is not appearing. I have reset the limit, save settings. Can you please let me know, if there is a any settings that after saving the issue is appearing? Please kindly check.
Thank you and regards
I am testing here, https://dev.solusdecor.com/download/wpdm-test/, but the console giving these errors as I image attached,
This happens due to mismatch url protocol between the settings as I image attached, I have changed from your end, but it may be have to set from your server too,
Please kindly check and let me know.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance 🙂
Thank you again and regards
Am I permitted to enable/disable plugins or switching themes for a few times? Please kindly check and let me know.
Thank you and kind regards
Please kindly assign more roles with my access credentials, thus I can check the issue again and give you the solution earlier. Please kindly check.
Thank you and kind regards
Please kindly disable CAPTCHA from sign in as I image attached
Thus, I hope it will resolve your issue. Please kindly check and let me know.
Thank you and kind regards
It is not WPDM login interface, it is WordPress default login interface. Please kindly elaborate on it.
Thank you and kind regards
If you have activated it and it still shows in red “deactive”. I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. You may also switch theme to another for checking. Please kindly check and let me know.
Thank you and kind regards
You can upload images here, https://imgbb.com/ and share the link with us. Please kindly check.
Thank you and regards
Sorry for the inconvenience. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Yes, please also share the browser console screenshot, if any errors appear there. Please kindly check.
Thank you and regards
This feature may not be available. You may order a custom service request here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/ or keep a feature request here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please kindly check and let me know.
Thank you and kind regards
Are you trying to open a new window for the packages without download and this function for title of packages or download button or similar anything? Please kindly elaborate on it. Please kindly check and let me know.
Thank you and kind regards
I need to check what type of errors are coming . It can also have conflicts with other plugins or active theme. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. You have given only test credentials with this, https://www.solusdecor.com/login, so I was testing here. Can I test here, https://dev.solusdecor.com/login, with the same credentials here, https://www.solusdecor.com/login, please kindly check.
Thank you and regards
Hello Chris Kelley,
Hope you are well. Thanks for writing to us. Please kindly make the same redirect URL from Settings > Cloud Storage as I image attached and your app API credentials settings,
Thus, I hope it resolves your issue. Please kindly check and let me know.
Thank you and kind regards
Hello Jason Johnston,
Hope you are well. Thanks for writing to us. Are you talking about these two shortcodes,
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_profile-public-profile-short-code/
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_dashboard-user-dashboard-short-code/
Please kindly check and let me know.
Thank you and kind regards
Hello Chelsea Profit,
Hope you are well. You can check this add-on for bulk apply to the packages, https://www.wpdownloadmanager.com/download/wpdm-default-values/. Please kindly check and let me know, if you have any more queries.
Thank you and kind regards
Hello shigemi matsuzaki,
Hope you are well. Can you please elaborate more on your issue? Are you trying to switch license Pro to Business or similar? Please kindly elaborate.
Thank you and regards
Please kindly let me know, if you have any more queries.
Thank you
If you are importing CSV file without ID column, it will create new id for the packages. And ID column is for updating exiting package, for the cases, you are updating exciting packages. I hope you have understood. Please kindly check.
Thank you and kind regards
If you are trying to update ID of an exiting packages, for the cases, please use ID column with your existing packages ID, which you are trying to update. Please kindly check.
Thank you and regards
For Purchase Confirmation - Guest email template customizing, please navigate Downloads > Templates > Email Templates as I image attached,
And for the return URL issue, can you please kindly check with the Test Pay process too, if it works properly? Please kindly check and let me know.
Thank you and kind regards
Please kindly open a separate topic. It helps us to maintain query request. Please kindly check.
Thank you and kind regards
Hello Hayder Jawad,
Hope you are well. You can change the base of package URL in the PRO version as I image attached,
Please kindly check and let me know.
Thank you and kind regards