Hasibul Amin Hemel

But, It seems ok now on my device after I refresh the cache of the website.

It’s a JS error.

Can you purge the server cache too?

Thanks.

Hi,

I just checked. Please remove the cache from your browser or try incognito mode.

Heres the test screenshot:
http://prntscr.com/hcv4vq
http://prntscr.com/hcv552
http://prntscr.com/hcv5c3
http://prntscr.com/hcv5i8

Thanks.

Hi,

It seems like you are using an older version of WPDM – Premium Packages plugin.

I’ve updated the addon. Let me know if the issue occurs again.

Thanks.

Did you have any premium add-ons with it?
If you have any please update them.

It seems like there is a conflict with the theme and plugin.

I will let you know details update soon.

Please provide the URL of the site too.

Hi,
Please send login in private reply to check the issue.

Thanks

Hi there,

Your license has been unlocked.
And the expiration date will be fixed in next update.
And there is an updated version has been installed in your site. That will fix the next billing date on dashboard.
Thanks

Hi,

Thanks for the feedback. If you wish to activate the license on this domain, you will lose the license for the main domain if you have any.
You have to activate it again for the main domain later.

Thanks.

You need to put your license on the domain where you first activated it. If you try using different domain the license will be invalid for the domain.
Or you can log in and go to plugin update tab on settings section of the download manager to download the addons updates.

Thanks.

Then update it where the license is activated.
or download it from your purchased dashboard.

Thanks.

Hi,
You can find your purchased items here: https://www.wpdownloadmanager.com/user-dashboard/purchases/

or update the license on the license tab of download manager.

Thanks.

Hi there,

The issue has been fixed in the latest version. Please update the plugin on your site.

Thanks.

Hi there,

Maybe I misunderstand your problem. Can you be more specific about your issue?
I see the download list align in the center but not left.

Thanks.

Can you send login in private reply?

Hi there,

I just tried out on your demo search page. And got the results below the form.

Heres the screenshot.

http://prntscr.com/hck227
http://prntscr.com/hck2ib

Please let me know if anything else happened.

Thanks.

Hi there,

We are working on this issue. We will let you know update asap.
Sorry for the inconvenience.

Thanks.

Hi there,

To keep the simplicity of UX in mind this locks works how its suppose to be. You can either use password lock or email lock. Two things literally for two different purpose. You can keep login required if you want to make sure the user is in your database who are downloading the package. It’s could be a possible solution.

If you need something else let us know.

Thanks.

Hi there,

Can you send the membership billing expiry date issue screenshot?
Additionally, Seems like you have some wrong configuration with SSL on your site.
Thanks.

Hi there,

To show the overview categories like the demo link you need an additional add-on with the WDMP. Here is the link to the Add-on https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/ .

And regarding page template. Can you give error page screenshot? Are you using page template of link template?

Thanks.

Hi there,

For pro version there is Template add-on. You can make custom page template where you can show the count.

Else you need to modify https://www.wpdownloadmanager.com/download/wpdm-page-templates/ custom page templates.

Thanks.

Hi there,

Could you please check your lock section that you turn on login lock or email lock?

Thanks.

Hi there,

You can still use the pro running version on your site. You just won’t access to future updates and support in pro forum.

But in case you want to switch to free version. Just delete the pro version. and then search from plugins option for download manager and install the free version.

Thanks.

Hi there,

Please download the latest version here https://www.wpdownloadmanager.com/user-dashboard/purchases/ and install it. That should fix the issue. Send login info in private reply if the problem persists.

Thanks.

Hi there,

Maybe you misconfigure something on the fly. Did you follow this (https://www.wpdownloadmanager.com/download/google-drive-explorer/) instruction?

Thanks

Hi there,

Seems like you put login page shortcode above the post.

Can you give login in private reply? I will check the issue.

Thanks.