Please look in to the issue

This topic has 10 replies, 2 voices, and was last updated 6 years, 5 months ago by Hasibul Amin Hemel.

Viewing 11 posts - 1 through 11 (of 11 total)

Nov 20, 2017 at 12:16 pm #65812

Member

Whenever my client click on make payment it says
<div id=”error”><p class=”wpdberror”>WordPress database error: []<br />SHOW FULL COLUMNS FROM wp_ahm_orders</p></div><div class=’alert alert-info’>Database error detected. Please try deactivate and then reactivating plugin.</div>

Please help, I tried to activate and deactivate the plugin but error not solved. My clients are not able to make payments

Nov 20, 2017 at 1:15 pm #65814

Hasibul Amin Hemel

Blocked

Hi,
Please send login in private reply to check the issue.

Thanks

Nov 20, 2017 at 1:21 pm #65816

Member

This reply has been marked as private.

Nov 20, 2017 at 1:23 pm #65817

Hasibul Amin Hemel

Blocked

Please provide the URL of the site too.

Nov 20, 2017 at 1:24 pm #65818

Member

http://www.fullgrade.com

Nov 20, 2017 at 1:43 pm #65821

Hasibul Amin Hemel

Blocked

Hi,

It seems like you are using an older version of WPDM – Premium Packages plugin.

I’ve updated the addon. Let me know if the issue occurs again.

Thanks.

Nov 20, 2017 at 1:46 pm #65822

Member

Issue is still there Try to add any order and press Pay Now tab

Nov 20, 2017 at 1:54 pm #65823

Hasibul Amin Hemel

Blocked

Hi,

I just checked. Please remove the cache from your browser or try incognito mode.

Heres the test screenshot:
http://prntscr.com/hcv4vq
http://prntscr.com/hcv552
http://prntscr.com/hcv5c3
http://prntscr.com/hcv5i8

Thanks.

Nov 20, 2017 at 2:05 pm #65824

Member

In Incognito mode error still exits

Nov 20, 2017 at 2:05 pm #65826

Member

Sometimes its not coming at my end but my client says that they are getting the same error.

Nov 20, 2017 at 2:08 pm #65827

Hasibul Amin Hemel

Blocked

But, It seems ok now on my device after I refresh the cache of the website.

It’s a JS error.

Can you purge the server cache too?

Thanks.

Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘Please look in to the issue’ is closed to new replies.