Humayon

Forum Replies Created

Viewing 25 posts - 2,301 through 2,325 (of 2,803 total)

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Jul 15, 2021 at 1:20 pm in reply to: Blank page after uploading files #157575

Spectator

Hi @thandiinlondon,
You don’t need to roll back to the previous version.
As latest version comes with bug fixes, optimizations and security updates. So, I strongly suggest you use the latest version which is right now 6.0.3. You can download them from here. Also, the latest add-ons are compatible with the latest WPDM versions as well.
In your dashboard there is showing two Downloads section due to downgrade I guess. Please check this.
Also, please let us know what goes wrong with the latest version.

https://www.haringeyeducationpartnership.co.uk/wp-admin/edit.php?post_type=wpdmpro – it is happening with all of the ones that have attached directories rather than single files, which is a feature I very much need.

I am not clear about this as well. Please provide us with screenshot or screencast using this tool
Thank you

Jul 15, 2021 at 1:06 pm in reply to: Zero file size shown in 6.0.3 #157569

Spectator

Hi,
File size renders from Package settings ► Package Size.
You can manually edit the file size by following this.
If still, the problem exists then please share your related file/package URL, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you.

Jul 15, 2021 at 10:16 am in reply to: Import package to live site #157533

Spectator

Hello @gmop-unite-com,
Hope you are well.
Please follow this documentation properly where the Heading/field name should be preview for features images..
Thanks

Jul 15, 2021 at 9:17 am in reply to: I have installed version PRO 6.0.2 but I can’t activate it #157526

Spectator

Hello @grupporapullino,
If you found our support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
Thank you

Jul 15, 2021 at 8:29 am in reply to: Since updating to latest version, no longer seeing the extended toolbar #157523

Spectator

Hi @efisher,
We have found the issues and forwarded them to our core development team.
These issues will be adjusted in the next Gutenberg add-on update within this week.
So, please spare us some time and cooperate with us.
Thank you.

Jul 15, 2021 at 7:51 am in reply to: WPDM Directory Add-on / Advanced Search filtering broken #157517

Spectator

Hi @candidenovellic-com,
In this case, you can contact with customize team by mailing through the below email address
customize@wpdownloadmanager.com
or
through here.
Thank you

Jul 15, 2021 at 6:30 am in reply to: Page Template Issue #157492

Spectator

Hello @ericbjohnson,
The top image is appearing from your theme settings I guess and not from WPDM.
However, please add the below CSS in Dashbaord►Appearance►Customize►Additional CSS which should solve your issue.

.wpdmpro figure.entry-media.entry-img.bb-vw-container1 {
    display: none;
}

Thank you

Jul 15, 2021 at 4:38 am in reply to: Major issue after update to 6.0.2 #157475

Spectator

Hello,
Sorry for the delay.
We tried to debug the issue by logging in to your admin panel. However, it’s not working now.
Please check this and let us know the valid login credentials.
Thank you.

Jul 15, 2021 at 4:28 am in reply to: Page illegible – Fatal error: Uncaught Error: Class ‘WPDM\Session’ #157473

Spectator

Hi @nrodes,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.3 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well especially Form Lock which is right now 1.9.0. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you

Jul 15, 2021 at 4:11 am in reply to: Form Lock Breaks Page #157471

Spectator

Hello,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.3 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well especially Form Lock which is right now 1.9.0. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Jul 15, 2021 at 4:09 am in reply to: Downloads page not displaying after update to newest version #157470

Spectator

Hi,
Hope you are doing great.
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Jul 15, 2021 at 4:03 am in reply to: https://members.nationalpharmacy.ca/ #157469

Spectator

Hi @nationalpharmacy,
You haven’t set page/link-template that’s why it’s showing like that.
Please follow this screencast properly and I hope your problem will be solved.
Thank you

Jul 14, 2021 at 1:42 pm in reply to: WPDM Directory Add-on / Advanced Search filtering broken #157430

Spectator

Hello @candidenovellic-com,
It’s not a bug.
The result from multiple selections comes as union, not intersection.
Hope you understand now.
Thank you

Jul 14, 2021 at 1:26 pm in reply to: https://members.nationalpharmacy.ca/ #157427

Spectator

Hi @nationalpharmacy,
Please provide your temporary wp-admin login details and site URL in a private reply here for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Jul 14, 2021 at 10:03 am in reply to: Page Template Issue #157395

Spectator

Hi @ericbjohnson,
I facing the problem again while logging in.
Please check this and let me know about it.
Thanks.

Jul 14, 2021 at 9:48 am in reply to: Emails no longer being sent with Download Notifications #157391

Spectator

Hi @partnerrelations,
We have released a newer version of the WPDM plugin which is right now 3.2.09. Please update your copy and try again.
However, in our testing environment Download Notifications are working fine. Can you please make sure that emails are sending from your server without the WPDM plugin or not?
Also, you can enable/disable other plugins and the theme also for checking if there is any conflict.
Let us know about it.
Thank you

Jul 14, 2021 at 9:29 am in reply to: Since updating to latest version, no longer seeing the extended toolbar #157384

Spectator

Hello @efisher,
We have released a recent update which is 3.2.09. Please update your copy right now and it should solve your above-mentioned issue.
Thank you.

Jul 14, 2021 at 9:19 am in reply to: I have installed version PRO 6.0.2 but I can’t activate it #157382

Spectator

Hello @grupporapullino,
In our inspection, we found that you are using an older version of WPDM Pro.
We have released the latest version 6.0.3 of the WPDM PRO plugin. So, please update them, or you can download them from here.
I hope it will work fine then.
Thank you

Jul 14, 2021 at 3:43 am in reply to: Use Accordion plugin, is displayed on page … but not expanding #157342

Spectator

Hello @zpodraza,
Please add a password in private reply or send the password reset link. I didn’t get it yet.
However, which according is not working can you please give us a screenshot and related URL?
Thank you

Jul 14, 2021 at 2:05 am in reply to: Use Accordion plugin, is displayed on page … but not expanding #157331

Spectator

Hi,
Will you please share the related page/file/package URL with us?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Jul 14, 2021 at 1:58 am in reply to: Page Template Issue #157330

Spectator

Hello @ericbjohnson,
Thank you for the updated credentials and it’s working fine.
Also, please update your WPDM copy to the latest version 6.0.3. Please update it, or you can download them from here.
However, I am not clear about

The template shows a top image and an image on the left… when it should not. The template is for an image on the left only

Can you please give us a screenshot using this tool and related URL?
Or you can record me reproducing your issue using a tool like this?
Thank you

Jul 14, 2021 at 1:45 am in reply to: WPDM Directory Add-on / Advanced Search filtering broken #157328

Spectator

Hi @candidenovellic-com,
Yes, it should be released as 4.1.5. Our team is working hard on this. Please spare us some additional time while the update is being prepared.
Please check now we have released it as well.
Thank you

Jul 14, 2021 at 1:25 am in reply to: Downloads are working and add-ons are updated #157325

Spectator

Hello @cwlc,
Sometimes auto-updates doesn’t show the latest version due to the server.
In our inspection, we found that you are still using the older version of the WPDM Pro plugin. please update it to 6.0.3, or you can download them from here.
However, we found that you are using [widget id="wpdm_listpackages-15″] shortcode which is not related to WPDM.
Thanks.

Jul 14, 2021 at 1:18 am in reply to: I have installed version PRO 6.0.2 but I can’t activate it #157324

Spectator

Hello @grupporapullino,
Please share your admin/site URL too. Without it, we can’t log in.
Hope you understand.
Thank you.

Jul 13, 2021 at 1:47 pm in reply to: Emails no longer being sent with Download Notifications #157276

Spectator

Hello @partnerrelations,
Sorry for the inconvinience.
In our inspection, we found that you are using an older version of the Download Notifications add-on. Please update it to the latest version which is right now 1.8.1 or you can download them from here.
Thank you

Viewing 25 posts - 2,301 through 2,325 (of 2,803 total)

← 1 2 3 … 92 93 94 … 111 112 113 →