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Emails no longer being sent with Download Notifications

Viewing 14 posts - 1 through 14 (of 14 total)
Jul 13, 2021 at 10:49 am #157249

DPSI Partner Relations
Participant

Hello,

After the latest update of WPDM and all add-ons the download notifications are no longer sending emails when files are downloaded.

Please help,
Steve

Jul 13, 2021 at 11:39 am #157254

Humayon
Moderator

Hi @partnerrelations,
Hope you are well. And sorry for the inconvenience. We have released the latest version of the WPDM plugin and add-ons. According to the latest update of WPDM, you also need to update the other add-ons as well. please update them, or you can download them from here.
I hope it will work fine then. if it doesn’t work, please, give your temporary wp-admin login details in a private reply for checking the issue.
Also, please share the related page/file/package URL with us.
Thank you

Jul 13, 2021 at 11:55 am #157255

DPSI Partner Relations
Participant
This reply has been marked as private.
Jul 13, 2021 at 1:47 pm #157276

Humayon
Moderator

Hello @partnerrelations,
Sorry for the inconvinience.
In our inspection, we found that you are using an older version of the Download Notifications add-on. Please update it to the latest version which is right now 1.8.1 or you can download them from here.
Thank you

Jul 13, 2021 at 7:00 pm #157314

DPSI Partner Relations
Participant

I have this done and still no emails are being sent.

Please help

Thanks

Jul 14, 2021 at 9:48 am #157391

Humayon
Moderator

Hi @partnerrelations,
We have released a newer version of the WPDM plugin which is right now 3.2.09. Please update your copy and try again.
However, in our testing environment Download Notifications are working fine. Can you please make sure that emails are sending from your server without the WPDM plugin or not?
Also, you can enable/disable other plugins and the theme also for checking if there is any conflict.
Let us know about it.
Thank you

Jul 15, 2021 at 12:01 pm #157556

DPSI Partner Relations
Participant

I verified that php mail is working on our site. I tried disabling all plugins and email will send from WordPress… ie. Forgot Password however it does not send from WPDM forgot password.

Jul 16, 2021 at 7:28 am #157654

Shahjada
Keymaster

Hi,
WPDM emails are working fine now on your site, finally, I found the issue was due to email template settings. I’ve selected the email template and saved settings again and it started working fine.

Request%20to%20reset%20your%20DPSI%20password%20-%20dmnsoul22@gmail.com%20-%20Gmail

Jul 16, 2021 at 1:01 pm #157690

DPSI Partner Relations
Participant
This reply has been marked as private.
Jul 17, 2021 at 8:15 pm #157738

Shahjada
Keymaster

Hi,
It is probably due to a password reset restriction in your site, showing error Password reset is not allowed for this user

Jul 20, 2021 at 12:47 pm #157963

DPSI Partner Relations
Participant

I did have a look into the WordPress forgot password functionality (https://www.dpsi.com/wp-login.php?action=lostpassword) and it sends an email and the link works fine.

Thanks,
Steve

Aug 23, 2021 at 8:43 am #160303

Humayon
Moderator

Hello @partnerrelations,
I guess your problem has been resolved.
Feel free to contact us again for further assistance.
However, If you get some free moments, please give us a 5* here. It will inspire us a lot.
Thank You

Sep 24, 2021 at 9:17 am #162203

A St
Participant

I have the same problem – If I want to reset the password, I get the success message, but no email sent

Sep 26, 2021 at 4:46 am #162242

Humayon
Moderator

Hello @strigga,
Hope you are well.
Admin can’t reset the password from the front-end, as it’s disabled for security reasons.
However, please open a separate forum topic in the future by describing your issue properly there.
Thank You

Viewing 14 posts - 1 through 14 (of 14 total)

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