Humayon

Hi @stefanietrackerdesigns-com,
I hope you are well.
In our inspection, we found that selected files are getting uploaded properly without any failure.
Please update your WPDM Pro copy to the latest version which is right now 6.0.4 as well as update the related add-ons as well.
Also, try after disabling this option.
It may solve your issue.
Thank you

Hi @tpm00304,
Hope you are well and doing great.
1. Please deactivate this add-on which should stop eCommerce functionality.
2. There is no limit. You can try these settings. Hopefully, it will solve your issue.
Thank you

Hi,
If you want to collect user email with the free version of WPDM then please use the below add-on.

Form Lock – Ask users to fill a form to get access to download

However, with the Pro version of WPDM, you can achieve the above-mentioned functionality easily by following this in the package settings section and using the below add-on.

Advanced Custom Fields

Thank you

Hi @wjboyz,
Hope you are doing great.
Please follow this screenshot in order to disable the password field and download button.
Thank you

Hello @stock-jan-photo,
Sorry for the misunderstanding since you have posted your topic in the Pro support forum. You don’t need the Pro version.
Also, According to the latest update of WPDM, you also need to update the other add-ons as well. So, please update your Download Limit add-on to version 2.6.1 or you can download the latest version from here.
If still the problem exists then provide us with your admin login credentials and site URL with us in a private reply.
Thank you

Hi @stock-jan-photo,
Welcome to the support forum.
In our testing environment download limit is working fine.
Make sure that you are using the latest version for WPDM Pro 6.0.4 as well as the Download Limit add-on 2.6.1.
If still, the problem exists then please provide us with the relevant page/file URL. Also, if possible can you share your WordPress admin login credentials and site URL with us in a private reply so that we can debug and give you a better solution about it?
thanks

Hi @ericbjohnson,
Thank you.
Also, don’t forget to share a good review for us.
Have a good day sir.

Hi @polkadotchair,
Hope you are well.
That was due to an error in the shortcode. Page template meant to be used with details page only and link templates is for shortcode.
Hope you understand now.
“FILE NOT FOUND” is showing because you haven’t attached any file on the relevant post or got removed somehow.
Can you please share your admin login credentials and site URL in a private reply so that we can debug it?
Also, please open a separate support topic in the future so that we can track and give you a solution ASAP.
Thank you

Hello @richpig,
Can you please clear your site cache? Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
If still, the problem exists then will you please share your WordPress admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
thanks

Hello @twomuch,
Since it’s a live site and you have deactivated/deleted the version 6.0.4. Also, it’s not even installed now so, can you please provide us with a staging website where we can debug the latest version issue and give you a proper solution?
Let us know about it.
Best Regards

Hi @web907,
Previously it was a bug. Page template meant to be used with details page only and link templates is for shortcode. Hope you understand now.
Please use text in the desc param for now by following this.
However, we will adjust the desc param value 1 in the next update.
So, please cooperate with us by sparing some time.
Thank you