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Plugin not activated after install.

Viewing 10 posts - 1 through 10 (of 10 total)
Jul 16, 2021 at 11:15 am #157676

Harvinder Singh
Participant

This error will occur when I want to activate the Download Manager plugin.
Fatal error: Uncaught Error: Call to undefined function WPDM\User\wp_date() in /home/lanresulola205/public_html/wp-content/plugins/download-manager/src/User/User.php:44 Stack trace: #0 /home/lanresulola205/public_html/wp-content/plugins/download-manager/src/User/User.php(29): WPDM\User\User->__construct() #1 /home/lanresulola205/public_html/wp-content/plugins/download-manager/src/User/UserController.php(29): WPDM\User\User::getInstance() #2 /home/lanresulola205/public_html/wp-content/plugins/download-manager/src/User/UserController.php(22): WPDM\User\UserController->__construct() #3 /home/lanresulola205/public_html/wp-content/plugins/download-manager/download-manager.php(173): WPDM\User\UserController::getInstance() #4 /home/lanresulola205/public_html/wp-content/plugins/download-manager/download-manager.php(145): WPDM\WordPressDownloadManager->__construct() #5 /home/lanresulola205/public_html/wp-content/plugins/download-manager/download-manager.php(571): WPDM\WordPressDownloadManager::instance() #6 /home/lanresulola205/pu in /home/lanresulola205/public_html/wp-content/plugins/download-manager/src/User/User.php on line 44
Please give me a solution of this error. How to solve this.

Jul 16, 2021 at 11:28 am #157677

Humayon
Moderator

Hello @rajputharvi,
Thank you for contacting the support forum.
Please make sure that you are using the latest version 3.2.11 of the WPDM plugin.
If, still the problem exists then please share your website URL and admin login credentials in a private reply in order to debug the issue properly.
Thank you

Jul 16, 2021 at 11:32 am #157679

Harvinder Singh
Participant

I am using this version Version 3.2.11

Jul 16, 2021 at 11:39 am #157682

Harvinder Singh
Participant

I have also send you the Login credentials and website URL. Please check and let me know.

Jul 16, 2021 at 11:48 am #157683

Humayon
Moderator

Hi @rajputharvi,
Sorry to say that I didn’t get it.
Please provide the login credentials and website URL here in private reply or you can send it to the below email address.
humayon@w3eden.com
Thank you

Jul 18, 2021 at 5:22 am #157755

Humayon
Moderator

Hi @rajputharvi,
Please update your WordPress version which should solve the issue.
Also, there is no risk if you sent your login credentials to support@wpdownloadmanager.com.
That’s our official mail address.
Thank you.

Jul 19, 2021 at 10:15 am #157862

Harvinder Singh
Participant

No I want to install plugin in my current wordpress version I don’t want to update it. Please give me a solution of install in the current version.

Jul 19, 2021 at 10:31 am #157864

Humayon
Moderator

Hello @rajputharvi,
In this case, you have to use an older compatible version of WPDM from here.
Thanks

Jul 19, 2021 at 1:08 pm #157877

Harvinder Singh
Participant

Thanks for the help.
I want to open up a modal in which I want to collect user email i.e when users wants to download file from my website. A modal will open and ask user to enter his/her email to download the document. Please let me know is this possible for me to add custom code.

Jul 20, 2021 at 9:38 am #157952

Humayon
Moderator

Hi,
If you want to collect user email with the free version of WPDM then please use the below add-on.

Form Lock – Ask users to fill a form to get access to download


However, with the Pro version of WPDM, you can achieve the above-mentioned functionality easily by following this in the package settings section and using the below add-on.

Advanced Custom Fields


Thank you

Viewing 10 posts - 1 through 10 (of 10 total)

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