Humayon

Hi @wpdj30,
Hope you are well.
First of all, make sure that the template is located under Dashbaord>Downloads>Templates and you have selected the corresponding template in the Elementor block.
If, still the problem exists then visit Dashboard>Downloads>Templates>Link & Page template tabs.
Hopefully, your problem will be solved.
Thank You

Hi @olorundele,
According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them specially WPDM - Archive Page add-on to it’s latest version 4.3.0, or you can download them from here.
I hope it will work fine then.
With Regards

Hi @cm2media,
I am not clear about the above-mentioned issue. Will you please explain a bit more?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Regards

Hi @arianna-bianchi,
Auto-install sometimes fails due to auth error or server file permission issue.
Download Manager Free latest version is 3.2.15 which should be auto updatable through the plugin section and you don’t need to use WordPress Download Manager v3.0.
Hope you understand now.
Thank You

Hi @nidorn65,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.6 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share front-end user login credentials as well.
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello @olorundele,
Hope you are well.
In our inspection, we found that the Imagick library is not enabled/installed on your server. Please enable/install it or contact your server support and they will do it for you.
Have a look at this as well.
After enabling it hopefully your issue will be solved.
Thank You

Hi @justonecookbook,
Thank you for letting us know about it. Feel free to contact us again for further assistance.
With Regards.

Hello @partnerrelations,
I guess your problem has been resolved.
Feel free to contact us again for further assistance.
However, If you get some free moments, please give us a 5* here. It will inspire us a lot.
Thank You

Hello @arianna-bianchi,
Hope you are well.
Since it’s a staging website so could you please update the WPDM to the latest version and then provide us with your temporary wp-admin login details as well as site URL in a private reply for checking the issue.
Also, it will be very cooperative if you share the related page/file/package URL with us where the issue exists?
Thank You

Hello @phamhieunavi,
The popup window is disappearing due to the unsupported PayPal currency. If you want to use the PayPal payment method properly then you have to use supported currencies.
You will find the supported currency list here.
Thank You

Hi @yvonneb,
Glad to hear that your issue has been resolved.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️.
With Regards