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Update from v3.1.16 (vulnerable plugin version) to v3.2.15 break the website

Viewing 8 posts - 1 through 8 (of 8 total)
Aug 23, 2021 at 5:08 am #160284

Arianna Bianchi
Participant

Hi there,

I’m trying to update Download Plugin Manager on https://staging-cairnshockey.wordifysites.com/ from from v3.1.16 to v3.2.15 because the first one has a security breach, however the update broke completely the website. I’m doing this updates on a staging version before translating the updates on the live ste https://cairnshockey.com.au/

Can you help me please figure out what is causing the issue? Thanks

Aug 23, 2021 at 8:27 am #160301

Humayon
Moderator

Hello @arianna-bianchi,
Hope you are well.
Since it’s a staging website so could you please update the WPDM to the latest version and then provide us with your temporary wp-admin login details as well as site URL in a private reply for checking the issue.
Also, it will be very cooperative if you share the related page/file/package URL with us where the issue exists?
Thank You

Aug 25, 2021 at 1:22 am #160433

Arianna Bianchi
Participant
This reply has been marked as private.
Aug 25, 2021 at 3:54 am #160435

Humayon
Moderator

Hello @arianna-bianchi,
Thank you for the details. I have found that you are using the older version of the WPDM related add-ons.
According to the latest update of the WPDM, you also need to update the other add-ons as well. Please update them.
Hopefully, your problem will be solved.
With Regards

Aug 25, 2021 at 5:21 am #160438

Arianna Bianchi
Participant

Hi Humayon,

I apologise, I didn’t have any notification about a new version of the add-ons in my website management software; I had never realised before that you can only upload the add-ons through the plugin setting, after logging in. I have now updated the add-ons and they seem to work fine, however when I try to upload ‘Download Manager Free’ and ‘WordPress Download Manager v3.0’ in the setting panel, the update orange button says ‘Success’bu I also receive an email from WordPress saying that a fatal error has occurred on the php file of the website (https://staging-cairnshockey.wordifysites.com/wp-admin/admin-ajax.php), and if I refresh the setting page the orange button goes back to ‘Update’.

Aug 25, 2021 at 5:34 am #160439

Humayon
Moderator

Hi @arianna-bianchi,
Auto-install sometimes fails due to auth error or server file permission issue.
Download Manager Free latest version is 3.2.15 which should be auto updatable through the plugin section and you don’t need to use WordPress Download Manager v3.0.
Hope you understand now.
Thank You

Aug 27, 2021 at 3:30 pm #160599

A St
Participant

Hello, I got maybe the same issue. JS Error after entering login credentials I see the loading icon, but nothing happens.
JS Error: “wpdm_asset is not defined”

Aug 29, 2021 at 5:28 am #160654

Humayon
Moderator

Hi @strigga,
Sorry for the inconvenience.
Make sure that you are using the latest version of the plugin and its related add-on. However, if any caching plugin is there then deactivate or reconfigure it properly.
If, still the problem exists then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Please open a separate forum topic in the future by describing your issue there properly. So, that we can better track and give you a solution ASAP.
Thank You

Viewing 8 posts - 1 through 8 (of 8 total)

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