Humayon

Hello @cm2media,
Your above-mentioned pages are already restricted as it’s showing Access Denied.
Also, it will be very helpful if you let us know how you are generating such URLs or you can record me reproducing your issue using a tool like this?
If possible, please, provide us with your temporary wp-admin login details in a private reply for checking the issue.
Thank You

Hello @chanieuniversalnyc-com,
Since it’s a live website so it’ll be very helpful if you provide us with a staging website where we can debug properly as the error log is missing some data.
Also, need FTP access as well too.
However, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
Hope you understand.
Thank You

Hello @welswebmaster,
On this page, you are using wrong shortcode and please update your WPDM Pro to the latest version 6.0.7 or you can download it from here which should solve this page issue.
Thank You

Hello @wpdj30,
Thank You.
With Regards

Hello @lisaac,
Yes, the update has been released. Have you tried it? If not then please update your copy ASAP.
The changelog can be found here.
Thank You

Hi @strigga,
Sorry for the inconvenience.
Make sure that you are using the latest version of the plugin and its related add-on. However, if any caching plugin is there then deactivate or reconfigure it properly.
If, still the problem exists then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Please open a separate forum topic in the future by describing your issue there properly. So, that we can better track and give you a solution ASAP.
Thank You

Hello @chanieuniversalnyc-com,
Sorry for the late, as we were on weekend.
In our test environment, it’s working fine.
Will you please provide us with your FTP access in a private reply so that we can debug and give you a better solution?
However, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
Thank You

Hello @bbp1963,
Glad to hear that your issue has been resolved.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️.
Thank You

Hello @redbacksolutions,
We are sorry to say that currently, it’s not possible.
However, you can request it here as a feature request or you can consult it with our customization team thorough here as well.
Thank You

Hello @martaop,
Hope you are well. And sorry for the inconvenience. We have released the latest version 6.0.6 of the WPDM PRO plugin and add-ons. According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. The latest version comes with lots of cool features and stability as well.
If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello @chanieuniversalnyc-com,
Hope you are well. And sorry for the inconvenience. According to the latest update of WPDM, you also need to update the other add-ons as well. Please update them, or you can download them from here.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hi @welswebmaster,
Hope you are well.
Can you please let us know which shortcode you are using?
Also, please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
However, please share the related page/file/package URL with us where the issue exists.
Meantime make sure that you are using the valid shortcode with its parameter from the below link.

WPDM Directory Add-on

Thank You

Hello,
Hope you are doing great.
Make sure that registration is enabled in the backend by following this.
Thank You

Hi @theblueshield,
Glad to hear that it worked.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired.
With Regards

Hi @wpdj30,
Glad to hear that it’s working now.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️.
With Regards

Hi @tsungyu,
There can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
Thank You.

Hi,
Please share on which page you are facing such an issue?
Thank you

Hello @wjboyz,
It seems working now. The file is appearing that it needs a password to unlock like this.
You might have missed any configuration that’s why it didn’t work before.
Thanks.

Hello @wjboyz,
Hope you are doing great.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank You

Hello,
The process should not harm your old data/settings.
However, it’s always safe to take backup in case anything goes wrong.
Thank You

Hello @theblueshield,
Hope you are well. And sorry for the inconvenience.
Auto-install sometimes fails due to auth error or server file permission issue.
However, You can always download the latest version of the plugins from here.
More details about the licensing can be found in the below link.

License

You should be able to enter your license key by following this setting.
Also, if you download the latest version then you should be able to install and replace the old version by installing the latest version through the WordPress native plugin installation section. The replace prompt should be like this.
Hopefully, your problem will be solved.
Let us know if you still need further assistance regarding this matter and we will gladly help you.
Best Regards

Hello @tsungyu,
Sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the other add-ons as well. Please update the WPDM Extended Short-codes to the latest version which is right now 3.0.1. Hopefully, your problem will be solved.
If, still the problem exists then please share the related page/file/package URL where the problem exists?
Thank You

Hi @olorundele,
In our test environment, both of your above-mentioned issues are working fine.
Can you please update the WPDM related add-on first?
If still, the problem exists then there might be a conflict with another plugin, can you please enable/disable other plugins for checking? you may also switch the theme to another for checking, please let me know then.
Thank You

Hi @lisaac,
We found the issue and we have fixed it in our upcoming update. Which will release today.
Thank You

Hi @colsheski,
We found the download_link_extended issue and we have fixed it in our upcoming update. Which will release today.
Thank You